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McKenzie Inn

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Reviews McKenzie Inn

McKenzie Inn Reviews (1)

Mr.[redacted] is falsely advertising his a1value inn located in [redacted] Tennessee at XXXXX [redacted] Its not totally renovated. Its a filthy dump.We live in [redacted] we checked out the sight online saw clean renovated rooms at a great price. We drove 12 straight hours and got to the Value inn at 2:00a.m. They have a very bright sign stating renovated rooms. We saw the Open sign and went to check in. The lobby was locked and we ended up banging on a room door to wake the manager. We paid for 3 nights by credit card. We walked into our room and new we couldn't stay. The ceiling had a large crack in it. Our bed dipped on one side it smelled horrible. I took a shower with my shoes on! Around noon we asked the manager/house keeper (her name is [redacted] for our money back. She said No we paid by credit card NO REFUND! We had no choice but to stay. We ran down to get cleaning supplies. She told us she would be around between 9-10 to clean our room. She never showed up to empty the trash, clean the room or bring fresh linen. I contacted [redacted] the owner in [redacted] I explained that the housekeeper never cleaned our room he said it would be an invasion of our privacy that's why they don't clean. I said we asked for a refund on day one that we didn't want to stay the next two days but we were told no because we paid by credit card. He said he thought I was trying to pull one over on them and to contact[redacted] she knows how to deal with people like me. I sent my credit card statement to him and said I didn't tell lies like his website. I then received a call from[redacted] and she was nothing but rude calling me a miserable person. She said we should have told her to come clean the room, told her we had a crack in the ceiling but I feel a renovated hotel should be free of issues and a housekeeper should come daily. She also said she wouldn't know the bed was broken because she only sees the beds when they are made. If your the manager of a 39 room hotel it should be hard to inspect them. I also believe she's the manager and housekeeper. She lies and treats customers like dirt. I don't think asking for money back on nights paid for in advance should have been an issue. We had no problem paying for night one. We stayed May 23 -May 26th. In room 104. I was charged $198.00 to my credit card. When I mentioned to[redacted] that the website falsely advertised the McKenzie hotel she said it doesn't matter its not her website and hung up on me. Desired SettlementI'm asking that they refund 2 nights. We tried to leave but they were unwilling to refund my credit card. After speaking with them they will only give me 1/2 off a future stay. That's unacceptable. I'll never stay at this hotel again. This place is scamming people and they need to stop. I just read several reviews on both of their locations and they really should be shut down or clean up and learn customer service.Business Response To whom it may concern, My name is[redacted] and I am the manager of the value inn hotel of McKenzie Tennessee, my letter is in response to a former customers blatant, bogus lie and compliant after their 3 day stay at our hotel. A couple of weeks prior to Ms. [redacted] stay at our hotel I received a phone call from her fiancé stating that him, her, n their child would be coming to town for three days from Ohio and that they would need one room with two beds for such days and could I accommodate them and they would be here about 9 a.m. My response to him was that my hotel could accommodate him and his family he said they would be using [redacted]s credit card when they arrive for payment. Every night at 1a.m. I lock my office door to the Hotel and I have 2 door bells that ring directly into my room two doors down from the office I also have a sign posted on the outside door of the office in Clear view that saysif you are in need of assistance please ring bell or knock on room 102 for the manager. About 2:40 a.m. hours before their arrival time [redacted]'s fiancé was not on my door and told me who he was and apologized for being here so early I told him let's go to the office that I had his registration and his electronic key cause already for them I just needed him to sign the paper and to run [redacted]s credit card and that they would be staying in room 104 a double bed non smoking room as they requested, after we took care of paperwork I showed them to their room and told them if they needed anything please feel free to knock on my door anytime they proceeded to say thank you the room was great and that they would be fine. Later on the following evening they came back from being out all day and [redacted]s fiancé approached me and said they were here in Tennessee for a family reunion and they were notaware that this hotel was so far away from where the reunion was and asks me if it were possible for a refund of their money so that they could get a hotel room closer 2 where theFamily reunion was I explained to them that our policy like our website says for reservations is 24 hours in advance cancellation and I apologize for any inconvenience [redacted]s fiance then said to me do not worry about it that they would work something out and that it was not a problem they stayed here the complete 3 days and hardly ever left the property also I personally collected the dirty towels and garbage daily and replaced them with clean ones and freshened up their room on a daily basis. the next week after they checked out they were putting horrible reviews on our website they kept texting and calling the owner threatening and harassing him for their money back the language on them was so inappropriate and unprofessional it was actually disgusting words that they used, I just couldn't believe it, I even received a phone call from her fiance and the way he spoke to me I had tohang up on him because of his language and total disrespect. With further investigation into this matter my boss and I realize who [redacted] was she along with her sister myyear prior to this incidentStayed at our hotel and gave us nothing but problems, [redacted] and her sister are both drug addicts and alcoholics and wanted by the authorities in this town 4 writing bad checks at one of our local stores and [redacted] I did not realize it was [redacted] on her last stay here because I only dealt with her fiancé she never showed her face to me for the three days that they were here and now I realize why. If they felt like the room was so disgusting and horrible then why didn't they ever ask to see another room during their stay here they never even complained about it, I truly believe the only reason they are complaining now is because they wanted their money back and a free hotel stay. They are both scam artists and drug addicts. I would truly hope that God Blesses them and they discontinue bad mouthing and lying about their stay here. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I want a full refund nothing less. I will mail my checking account information into the Revdex.com. A person wanted by authorities would not have a checking account. I want proof of both the drug addiction and check writing problem that[redacted] and[redacted] claim I have. This must be provided because this like their website is false information given out about me by them and its slander. I wont stand for it and will sue! I've never stepped foot in TN before May 2014. Showing up early is not a problem[redacted]! Your sign said Open and you were asleep we woke you and you charged us. #2 You cant run a credit card unless its given to you by the card holder ME you saw my face when you ran the card so don't lie. Its real hot in Hell! You also had my license! #3[redacted]s written words: I showed them their room. They said it was great. Did she see my face again? Or lie about showing us to our room? I'll help she pointed from the lobby to room 104 we didn't see the inside(that is what showing us the room means) and she saw my face. #4[redacted]s words: The following evening they came back from being out all day. [redacted] later says We never left the property and that she personally collected all the dirty towels and garbage daily. If this is true we never left and she cleaned daily then again she saw me.I want proof on the lies she has stated about me and in case she's not sure of what those are its check writing and drug abuse. I will also send in the e-mail from[redacted] that says in order to have our room cleaned we needed to ask[redacted] to do it because it would have been a violation of our privacy otherwise.[redacted] did not clean daily it was never done and that was his reason so again[redacted] has told another lie. I will mail the e-mail in along with reviews from other customers.

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Description: Motels

Address: 15220 Highland Dr, Mc Kenzie, Tennessee, United States, 38201-6226

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www.a1valueinn.com

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Shady, yet now dead: once upon a time this website was reported to be associated with McKenzie Inn, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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