McKenzie Medical Billing Services, LLC

***See Attached***

I have not paid the bill yet because I am owed money by AM/PMWhen I tried to call AM/PM about my refund they referred me to [redacted] Medical Billing and said that they do not handle any of the financial aspects of their business, which is why I began calling [redacted] The reason why [redacted] Medical doesn't have record of my complaint is because, as mentioned in the beginning, NO ONE ANSWERS THE PHONE OR RETURNS VOICEMAILI have copies of phone bills reflecting my numerous calls to the office, that I would be glad to provideFurthermore, the bill was paid by The Hartford for my worker's comp, and I have the email stating that it was paid, which I will also gladly provideTherefore, I expect my refundAlso, per the letter, I would like a copy of the account ledgerThe fact that this "company" is not apologizing, but trying to make it look like I don't pay my bills, when they haven't refunded, not only is insulting, but clearly reflects their character Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @coxinet.net We have followed up with the insurance company regarding this patient's issueWe have also not been billing the patient once the problem was brought to our attentionThe patient has also bben informed on separate occasions that if we could not work out the issue with the insurance company then we would write off the chargesShe has been aware of this since her first contact regarding her accountAs stated previously, she is not receiving a bill and her account has not been affected since it is an insurance company issue Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the first time of me hearing that the charges will be written off if they are not worked out with the insurance companyHowever, every time I called UHC on the issue they said they haven't heard anything from the billing company and that they won't return the calls Final Business Response / [redacted] (4000, 10, 2015/08/17) */ UHC has never contacted the billing service although we have contacted and spoken to Customer Service, Provider Relations, and Conracting/NetworkingDr [redacted] credentialing department has also called and spoken to them regarding this account and the Tax ID issue You were informed that you would not be responsible for the charges if we could not work things out with the insurance company When the January claim is resolved regardless of the outcome we will mail the patient a copy of her account and the corrected EOB

Mrs***,Once again, you are not due a refund from AM PM Doctors. You have a total account balance of $minus your credit of $still leaves you a total account balance of $25.12. *** Medical Billing DOES NOT handle any money or write refund checks for AM PM Doctors. We DO NOT have access to any banking privileges. AM PM Doctors does not issue refunds when the total account balance is more than the credit due for dates of service. You are more than welcome to write a check to AM PM Doctors for $or call the clinic and make a payment over the phone with a credit cardI will mail you a detailed copy of your statement to reflect the balance due minus the credit for those dates of service. Please be aware that to date you have received statements from AM PM Doctors. I'm not sure who you talked to at AM PM Doctors that told you the billing services handles all the financials for the clinic, but we do not and we never have

[redacted]See Attached[redacted]

I have not paid the bill yet because I am owed money by AM/PM. When I tried to call AM/PM about my refund they referred me to [redacted] Medical Billing and said that they do not handle any of the financial aspects of their business, which is why I began calling [redacted]. The reason...

why [redacted] Medical doesn't have record of my complaint is because, as mentioned in the beginning, NO ONE ANSWERS THE PHONE OR RETURNS VOICEMAIL. I have copies of 3 phone bills reflecting my numerous calls to the office, that I would be glad to provide. Furthermore, the bill was paid by The Hartford for my worker's comp, and I have the email stating that it was paid, which I will also gladly provide. Therefore, I expect my refund. Also, per the letter, I would like a copy of the account ledger. The fact that this "company" is not apologizing, but trying to make it look like I don't pay my bills, when they haven't refunded, not only is insulting, but clearly reflects their character.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@coxinet.net
We have followed up with the insurance company regarding this patient's issue. We have also not been billing the patient once the problem...

was brought to our attention. The patient has also bben informed on 2 separate occasions that if we could not work out the issue with the insurance company then we would write off the charges. She has been aware of this since her first contact regarding her account. As stated previously, she is not receiving a bill and her account has not been affected since it is an insurance company issue.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the first time of me hearing that the charges will be written off if they are not worked out with the insurance company. However, every time I called UHC on the issue they said they haven't heard anything from the billing company and that they won't return the calls.
Final Business Response /* (4000, 10, 2015/08/17) */
UHC has never contacted the billing service although we have contacted and spoken to Customer Service, Provider Relations, and Conracting/Networking. Dr. [redacted] credentialing department has also called and spoken to them regarding this account and the Tax ID issue.
You were informed that you would not be responsible for the charges if we could not work things out with the insurance company.
When the January claim is resolved regardless of the outcome we will mail the patient a copy of her account and the corrected EOB.