McKenzie-Willamette Medical Center

Complaint: [redacted] I am rejecting this response because:When I called and paid off of the accounts the representative said after he dug deeper his computer said I would end up having a zero balance on the accountI received zero contact from then until the collection showed up on my credit I did receive anything saying the account wasn't paid or that it was going to collectionsI paid the balance off in full once that happenedI called my insurance who told me I had gotten an incorrect eob in The account is now paid in fullI received no notice to dispute or validate the account before it went on my credit which I had a right toI was told by my broker that now medical bills can be taken off once paid in fullThat is all I am requesting it will cost this company nothingI believe that is more than fair since I didn't get a chance to fight it before it went on my credit Sincerely, [redacted]

Good morning,
After reviewing this account the patient is owed a refund - I believe this was oversight due to the payor reprocessing the claimI apologize for the delay - the refund is going to her credit card today as that is her preferred and the quickest method to refund her money
We appreciate ***'s choice to obtain care at McKenzie-Willamette Medical Center and are sorry for the inconvenience this issue caused; our desire is to provide excellent care and service to all patients from initial contact through billing
Kind Regards,
Michelle B***

Hello ***,I received the following responses from PASI and MDSI believeMDS did their due diligence prior to reportingPlease let me know if you would like any information. **SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Good afternoon, Mr***: In response to your complaint regarding the delay payment posting postings; there is a request for additional information, which when received will be shared with. At the time of service you were registered by Clinical Staff which do not have
the capability to accept payments. Your feedback to the facility is important as we will now review the opportunity to change practice to afford patients the convenience at the time of service at the offsite clinic.Thank you,Michelle B***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, although their glib attempt to blame their failures on others is not satisfactory The money was refunded today.Sincerely, *** ***

Complaint: ***I am rejecting this response because: It does not explain why a vcard payment sent in the middle of July was ignored until it became unredeemable But the check sent in replacement was deposited in days Nor does it explain why no attempt was made to notify either myself or the HSA that issued the vcard and subsequent check that there was some issue with the payment The payment in full was ignored for well over days and I was then sent to collections All of this information and the timeline are in my original complaint There is no other information.Sincerely,*** ***

o   In discussing this account with the Shared Service Center (billing office), here is additional information for Mr. [redacted] regarding his account. 
o   Automated processes are established to consistently accept incoming payments received (any method of payment).
o   Regarding the July payment, there was no initial payment received and no notification from his HSA indicating that a payment was attempted. 
o   As processes are automated, there is no opportunity to ‘ignore’ or reject payments – all payments received are posted within one business day from receipt. 
o   Consistent processes are confirmed with the subsequent check Mr. [redacted] sent clearing his bank account within three days. 
o   Without receiving the payment or notification of attempted payment, the billing office would not have an indicator to contact Mr. [redacted] to inform him that the HSA payment failed to process.
Again, Mr. [redacted]’ diligence in attempting to pay his bill is greatly appreciated; no payment was received and there was no suggestion that a payment was endeavored.  When Mr. [redacted] contacted the billing office specifying he paid the bill through his HSA, the associates cannot pull up the record of what did not post to the account. 
Thank you -
Michelle B[redacted] |Revenue Cycle Director | McKenzie-Willamette Medical Center |
[redacted] Springfield, OR 97477 |(ph)[redacted]cell) [redacted] |
[redacted]@mckweb.com | www.mckweb.com |
“Top Performer, Joint Commission Key Quality Measures, 2010, 2011, 2012,2013”

Complaint: [redacted]
I am rejecting this response because:When I called and paid off 2 of the accounts the representative said after he dug deeper his computer said I would end up having a zero balance on the account. I received zero contact from then until the collection showed up on my credit  I did receive anything saying the account wasn't paid or that it was going to collections. I paid the balance off in full once that happened. I called my insurance who told me I had gotten an incorrect eob in 2014. The account is now paid in full. I received no notice to dispute or validate the account before it went on my credit which I had a right to. I was told by my broker that now medical bills can be taken off once paid in full. That is all I am requesting it will cost this company nothing. I believe that is more than fair since I didn't get a chance to fight it before it went on my credit.
Sincerely,
[redacted]