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McKenzie's Enterprises

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Reviews McKenzie's Enterprises

McKenzie's Enterprises Reviews (1)

Initial Business Response /* (1000, 5, 2016/07/20) */
Heritage Gas has spoken with the customer and we believe all of the issues are now resolved
The customer's final bills were sent to the billing address Heritage Gas had on file, as Heritage Gas was not notified of a forwarding address or
a new phone numberFor whatever reason, the customer did not receive themThe Company tried to contact the customer on numerous occasions but the phone numbers the company had on file had been disconnected*** indicates it was also unable to contact the customer as they had the same contact information as Heritage Gas
Heritage Gas spoke with the customer ***, apologized for the apparent confusion, provided the customer with copies of the bills, and a receipt for the paymentWe regret that this occurred and believe that the issue is now resolved
Initial Consumer Rebuttal /* (3000, 7, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Correction to their response
Heritage gas was contacted about our last day of service (which they had correct on our account so I know they recorded something) In that same conversation they were provided our new address
Additionally, My employer paid to have my mail forwarded for months after the moveThose bills were not received
More to the fact, our address was updated on the Credit Bureau at the time *** posted the outstanding balanceEven with the new address available to them, they made no attempts to contact us in ***The information was available and could have been used*** *** ***
However, the bill as been paid an I accept their apology that a mistake occurredI also received an email saying they confirmed paymentThe company is unable to provide me the regular bills but did send me an email version of a condensed bill which I have accepted as accurate
Outstanding
- There collection company *** had posted to my credit bureau on behave of Heritage GasI would like confirmation they have made an adjustmentI have requested this from both *** and Heritage Gas but neither have responded
Final Business Response /* (4000, 9, 2016/07/21) */
*** issued payment notification to Heritage Gas *** acknowledging that our customer had paid in fullOur customer may contact *** directly for more information regarding ***' procedures in reporting payments to the credit bureau

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