McKinley's Corporation

Stonemark Granite deeply regrets and apologizes for the problems faced by Mr [redacted] and his family and has actively sought to resolve all of the described issuesWe take great pride in the high quality of our product and work diligently to ensure happy customers! In this instance our installers realized the problem, actively worked to fix it onsite and believed they had fixed the problem before they leftThat was obviously not the case and we have taken responsibility for the resulting problems and have agreed to compensate Mr [redacted] for his damages

Stonemark has contacted Mt *** directly and has agreed to a solution involving the replacement of his counter topThanks for your help in this matter
Best Regards,
*** ***

Stonemark Granite deeply regrets and apologizes for the problems faced by Mr*** and his family and has actively sought to resolve all of the described issuesWe take great pride in the high quality of our product and work diligently to ensure happy customers! In this instance our installers
realized the problem, actively worked to fix it onsite and believed they had fixed the problem before they leftThat was obviously not the case and we have taken responsibility for the resulting problems and have agreed to compensate Mr*** for his damages

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
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