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McKinney Motor Reviews (3)

DEAR MR. [redacted]:  PLEASE EXCEPT MY FULL APPOLIGTY. I WAS IN COMPLETE MISSUNDERSTANDING OF THE SITUATION. I WANT NOTHING MORE THAN TO SOLVE YOUR ISSUES. PLEASE LET ME INVITE YOU IN FOR A FREE INSPECTION AND WE WILL FIND A SOLUTION AND GET RESULTS. SORRY WE ARE CLOSED ON WEEKENDS. EARLY ANY DAY AFTER 7:30 AM WILL BE FINE NEXT WEEK. IF YOU CAN ONLY BRING THE CAR IN IN THE AFTERNOON THEN PLEASE CALL AT ###-###-#### TO MAKE SURE WE WILL HAVE AN OPEN LIFT TO INSPECT THE CAR FOR YOU. AGAIN THERE WILL BE NO CHARGE TO YOU. I SUSPECT A WHEEL SPEED SENSOR CONNECTION PROBLEM OR NO CONNECTION AT ONE OF THE REAR WHEELS AFTER THE STRUT REPLACEMENT. THAT WILL BE OUR RESPONSABILITY. THANK YOU.    KEN K[redacted]  Tell us why here...

MR. [redacted] DID BRING HIS 1999 TOYOTA CAMRY IN THE SHOP FOR DASH WARNING LIGHTS FLASHING WHILE DRIVING & A REAR WHEEL SHAKE IN THE REAR OF THE CAR AT SPEED ON APRIL 10/2017.  THE REAR WHEEL SHAKE WAS DETERMEND WITH A FREE MECHANICAL INSPECTION. THE LEFT REAR STRUT WAS BAD AND VERY LOOSE....

AND WE ONLY VERIFYED THE LIGHTS FLASHING ON THE DASH. THE   CUSTOMER APPROVED THE STRUT REPAIRS AND DECLINED THE ELEC DIAGNOSIS FOR THE DASH LIGHTS. THE LIGHTS WERE ON WHEN THE CUSTOMER CAME IN THE FIRTS TIME.  SO ONLY A FEW MOMENT WERE SENT ON WARRNING LIGHTS AT NO CHARGE.  THE LABOR TIME ON THE REAR STRUTS WERE 2.9 HRS. X $ 95.00 PER HR. TOTALING $275.50 + STRUTS AND TAX.   ALMOST TWO MONTHS LATER WE GOT AN E-MAIL ABOUT HIS FAULSE COMPLAINT ON MY WIFES E-MAIL NOT THE SHOPS. HOW DID HE GET THAT ADDRESS ?   THE COMPLAINT WAS ODD BECAUSE HE HAD ASKED US TO CHECK THE LIGHTS AT THE SAME TIME AS THE STRUT PROBLEM OM APRIL 10 2017.  THE CUSTOMER WAS NOT CHARGED FOR THE SHORT LOOK AT THE ELEC PROBLEM.   THERE IS NO COMPLAINT ON THE STRUT REPAIR. SO NO REFUND ON THE STRUTS, THE ONLY THING HE WAS CHARGED FOR THAT DAY.  OWNER, MGR. KEN K.

Complaint: [redacted]
I am rejecting this response because:If your wife doesn’t want to be emailed then she should take her email address off the “contact” section of the company’s website. A more respectable company would have a professional email address listed when someone clicks a link titled "email us." I had actually asked Jayden to look at the BRAKE light that would flash intermittently on the dashboard, which got fixed. I even have a voicemail from Jayden prior to working on the car that only mentions that “Brake” light. There’s no mention of the “TRAC OFF” light. There’s no mention of the “ABS” light. If those lights had been on then I would’ve asked him to look at those as well, and he probably would have mentioned such in his voicemail. It wasn’t until the strut got repaired that suddenly the “TRAC OFF” and “ABS” lights now won’t turn off. I had never seen those two lights flash on the dashboard before. I simply asked via email for McKinney to do whatever repairs needed to make those two indicator lights turn off. I wasn’t even concerned about getting a refund of any sort. They have caused damage to a vehicle they were paid to fix and now refuse to take blame, despite evidence that disproves their argument.McKinney’s lack of response addressing the emails, hostile Revdex.com reply, bad use of grammar, punctuation, and spelling, and confusion regarding their own contact email address shows their unprofessionalism, and is now on public display on this website for potential customers.(Link to referenced voicemail can be found here: [redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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Address: 1836 Eubank Blvd NE, Albuquerque, New Mexico, United States, 87112-2917

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