McKinney Nationwide Insurance Reviews (%countItem)
McKinney Nationwide Insurance Rating
Address: 5 Allen Ave, Asheville, North Carolina, United States, 28803-2348
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Referred me to *** who damaged my car further and didn't meet agreed service requirement. Didn't reimburse for service. Dismissed obligations.
Over 5 months ago Nationwide referred me to *** to have my windshield replaced 5/15/18 (***GH). Due to the nature of my 2018 Subaru Crosstrek, the eyesight system would have to be recalibrated once the glass was replaced. *** and Nationwide assured ***s ability to recalibrate the eyesight systems upon replacing the windshield. *** replaced my windshield 5/29/18 but they were unable to recalibrate my eyesight system like they were supposed to do (technician Andrew ***). Nationwide cover the cost of ***s service and I paid out my deductible. My eyesight system was working perfectly normal before ***. *** referred me to Subaru to have them recalibrate the system. I contacted my local Nationwide office to check in with them first since the recalibration from Subaru would be an additional cost because *** was unable to complete the initial job. The local Nationwide office (***) said they would reimburse me for the cost of the recalibration but that I would need to pay out of pocket initially, I spoke with Sherry ***) via phone who informed me to send the bill to her. Upon taking my car to Subaru 6/12/18, I was informed that *** had damaged the internal components of the eyesight system, and that the entire system would have to be replaced. I then re-contacted Nationwide and updated them. I provided Sherry with the bill totaling $332.63 which I paid for via credit card. Nationwide referred *** to reinspect the damage via a home visit only looking at the external components of the eyesight system. *** denied any wrong doing (service tech Dustin H). After this interaction I immediately went in person to the local Nationwide office and met with Spencer S (*** who began working on the case. Spencer was unable to make any headway with ***. I have multiple email messages confirming that Steven did talk with ***. The messages show that *** would pay for the damages via check but never followed through. The main contact at *** was David. The estimated cost of repair was $2,625.18. Both the cost of initial diagnosis and estimated repair were provided to Spencer S. Since Spencer was unable to make any headway with *** he asked for me to work with *** personally, which I began working on. Since then I have never received the reimbursement for the cost of the diagnosis from Subaru. My eyesight has not been repaired or paid for. I contacted the national Nationwide office multiple times via phone and was told that an adjuster would be getting in contact with me. I have never been contacted by an adjuster. I later took *** to small claims court 9/17/18. David represented ***. The case was dismissed due to me being unable to explain the specifics of exactly how *** damaged the system internally.
I am seeking the cost of the initial diagnosis $332.63 and the cost of replacing the eyesight system $2625.18. In addition to the car expenses, the initial payment for small claims court $129.84 and appeal $150.00. Additionally, compensation for time spent, emotional distress, and lack of use to my car's safety features due to lack of service and repair. Total cost exceeding a minimum of $3237.65.
We are terribly sorry that this customer is having such a bad claims experience. I know if I were in the same shoes I would be equally frustrated. But our Agency does not handle claims nor do we pay out claims. We are an insurance broker. We have proof of dozens of communications that my office has had with both *** and with Nationwide trying to be an advocate for this client. We have done absolutely everything within our power on both sides to help this client out and get Nationwide and *** on the same page. Normally our office does not handle anything with claims. The claim is turned over to the carrier and it is their responsibility to get it handled but we have gone above and beyond in this situation for the client to get this fixed for him. I can email you the massive email chains we have with *** and with Nationwide in this case. I understand that the client is upset but our office is not to blame in this situation and if anything we have done more than expected to try and get this fixed for the client.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. As a representative of Nationwide this error should have been corrected. I personally contacted Nationwide claims multiple times and was told that an adjuster would be getting in contact with me. I was never contacted by an adjuster. I have no knowledge or evidence that there was any communication between the McKenny office and the national office. If there was communication between the two and I was still not contacted, then that shows the inadequacy of Nationwide as a whole. I would like to see the communication. As representatives of Nationwide selling Nationwide insurance, it is their responsibility to satisfy the customer's needs. What is the office doing if they can't back up the service they are selling? When I originally signed up for my policy I signed up to have access to a local office/ a physical person. McKenny was my local agent. I went to the McKenny office, who else was I supposed to go to? If the office doesn't work with claims, then why did they begin working with me? The emails I have from the McKenny office show no indication that the office does not handle claims or only handles sales.
There is no insurance agency in the country that pays claims. Our responsibility is to be the middle man between the customer and the company the customer has chosen to be insured with. We work with many companies and Nationwide is one. If you would like proof of our communications with Nationwide and with *** then I am happy to provide those to you. But we do not PAY claims. We can not make Nationwide stroke a check if they do not feel the claim is covered. If they do not feel a cost is covered. We do not have power over the company to pay for something they don't feel they want to pay. Our responsibility is to communicate the concern of the customer directly to the company the customer has chosen to work with and to fight for the customer. We have done that in this situation and are happy to provide proof of that. We always try to satisfy the customers needs but if the customers needs are a check from Nationwide Insurance, because we do not have the ability to do that. We do not have the power to write a check for them. Nationwide Insurance has a full internal claims department. Our contract with Nationwide states that we help a customer file a claim then that claim is handled by Nationwide corporate. If the customer is not happy with a claim then we fight for the customer with the corporate office. That is exactly what we have done in this situation.
This company said it was state law to provide insurance information of everyone living on cosigner property. Canceled and now they want $11.
Purchased policy on 6/29/2018 $215 account number is XXXXXXXXXX paid in cash.
They have lied about everything from how much we paid to state policy, they told us the policy would be $167.25 per month but they said they were going to raise it to $409 if we didn't give them info they didn't need
Business moved to
I just want the money left over for the days service was not provided.
On June 29, 201*** came in to bind coverage and had no prior insurance. Mr. requested that his fiancé*** be listed on the policy as a driver, and also his mother *** as *** is co-owner of the vehicle. Once listing *** as a driver, and selecting married as her marital status, the system requires that we list her spouse on the policy as well. Our representative Michelle advised Mr. that his father *** would have to be listed, but that if he could provide us with proof of insurance, we could list him as a non-driver on the policy. All of this information was discussed and disclosed prior to binding the coverage. When coverage was bound, Mr. was again reminded that National General would require proof of liability insurance for his parents *** & *** in order to list them as non-drivers when he was handed his receipt and binder.
On 7/5/18 Michelle sent an email reminding Mr. that if we did not receive the required proof of insurance, that his policy would be stripped of voluntary coverage.
On 7/11/18 Mr. called the office to speak to Michelle ask why he needed to provide the proof of insurance, at which time it was explained to him again.
On 7/11/18 Mr. father *** called and spoke to Tracey to ask about the declarations pages requested. Tracey advised that this information was needed to so that we could list them as non-drivers on the policy. *** was very upset and said that he had multiple vehicles insured with multiple insurance companies currently, and not once have they asked for proof of any other family member's insurance, but that he would send over a declarations page.
On 7/13/18 Mr. came into the office to cancel. Scott was in the office.
On 7/17/18 Michelle called Mr. to advise of his balance of $11.22. Mr. was irate over having a balance and hung up on Michelle as she was trying to explain it to him. A short time later, Mr. fiancé*** called. Tracey answered that call. Ms. was very upset and said that she was calling the Revdex.com because he should have no balance, we should owe him money back as he cancelled less than a month into his policy. Explained that anytime an auto policy is not kept in force for the full six months in NC, there is a short rate penalty involved. Mr. was in the background shouting loudly that we were liars and that they were just going to call the Revdex.com to get their money back, at which time Ms. hung up the phone.
Ultimately we are doing exactly what NC requires of us as agents. We take pride in that and when someone doesn't like the rules that we didn't make it is hard to explain that to them.