TERRIBLE SERVICEI paid several hundred dollars for termite bait/monitoring system with quarterly followup inspections plus interior and exterior pest control service The lone inexperienced individual who was sent out to install termite bait stations, cut through my house water line requiring repairsFollowups were hit or miss, NUMEROUS last minute cancellations, no shows or showing up several hours late Apparently their time is much more valuable than their customersOne technician was talking on his cell phone during the entire visit and missed LIVE TERMITES in bait station, which I happened to discover myself When informed, it took WEEKS to get them out to apply poison They then incorrectly DOUBLE BILLED me due to the follow up visit which should have been covered It took a DOZEN PHONE CALLS and MONTHS to get them to correct the billing error and refund me the $fee DO NOT USE THIS COMPANY I'm with a Revdex.com A+ company now and totally satisfied with and confident in their service I'll check the Revdex.com ratings first from now on
I have used Natran in the past, and contacted them again for my mom and grandma's houseThey had a major bee problemMy mom had been stung several times, her dog had a trip to the er vet, and they were so bad that my grandma could hear them through the walls at nightZach and Nick with Natran came out and removed all the bees and hivesMy mom has nothing but praise for these two gentlemen, and this companyThey removed all the bees and the massive hives! I highly recommend!!! Thank you Natran!
Sent: Monday, May 18, 2:PMTo: drteamSubject: Id # [redacted] I wanted to send in a follow up on the complaint that we gotI do have a contract the the customer did sign and a invoice showing that we did do the workI called the customer and let them know that we do have everything we need to show that they do receive service form usI am sending him all the documents today -- Melissa [redacted] Customer Service Manager [redacted] Office [redacted] Faxwww.Natran.com Pest Control / Mosquito Prevention / Termite Control / Rodent Solutions
On this case I did go ahead and process the refundI am sorry about it taking so long to write inI did not know that you had to email what you did inI know know and will make sureto take care of these right away Thank you, clear="all"> --
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: Raul Rom [mailto: [redacted] ] Sent: Saturday, May 30, 2:PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] The company (Natran) sent to me a copy of a contract for a different company name called [redacted] claiming they are the sameWe did have an agreement with that company in 2012-but we did not renew itNatran sent to us also a bill for services in they never performed nor we approvedAnd they keep harassing us with notices about outstanding balancesNot sure what to do with them anymore, please advise Regards,
Good Afternoon, I this complaint I have taken care of it and gave him a refundI called to let yall know I took care of it but yall said I needed to email itPlease let me know if there is anything else yall need me to do.
class="">Thank you
TERRIBLE SERVICE. I paid several hundred dollars for termite bait/monitoring system with quarterly followup inspections plus interior and exterior pest control service. The lone inexperienced individual who was sent out to install termite bait stations, cut through my house water line requiring repairs. Followups were hit or miss, NUMEROUS last minute cancellations, no shows or showing up several hours late. Apparently their time is much more valuable than their customers. One technician was talking on his cell phone during the entire visit and missed LIVE TERMITES in bait station, which I happened to discover myself. When informed, it took 2 WEEKS to get them out to apply poison. They then incorrectly DOUBLE BILLED me due to the follow up visit which should have been covered. It took a DOZEN PHONE CALLS and 3 MONTHS to get them to correct the billing error and refund me the $160 fee. DO NOT USE THIS COMPANY. I'm with a Revdex.com A+ company now and totally satisfied with and confident in their service. I'll check the Revdex.com ratings first from now on.
On this case I did go ahead and process the refund. I am sorry about it taking so long to write in. I did not know that you had to email what you did in. I know know and will make sureto take care of these right away. Thank you,
clear="all"> --
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: Raul Rom [mailto:[redacted]]
Sent: Saturday, May 30, 2015 2:00 PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
The company (Natran) sent to me a copy of a contract for a different company name called [redacted] claiming they are the same. We did have an agreement with that company in 2012-2013 but we did not renew it. Natran sent to us also a bill for services in 2014 they never performed nor we approved. And they keep harassing us with notices about outstanding balances. Not sure what to do with them anymore, please advise.
Regards,
Sent: Monday, May 18, 2015 2:01 PMTo: drteamSubject: Id # [redacted] I wanted to send in a follow up on...
the complaint that we got. I do have a contract the the customer did sign and a invoice showing that we did do the work. I called the customer and let them know that we do have everything we need to show that they do receive service form us. I am sending him all the documents today. --
Melissa [redacted] Customer Service Manager [redacted]Office [redacted]Faxwww.Natran.com
Pest Control / Mosquito Prevention / Termite Control / Rodent Solutions
I have used Natran in the past, and contacted them again for my mom and grandma's house. They had a major bee problem. My mom had been stung several times, her dog had a trip to the er vet, and they were so bad that my grandma could hear them through the walls at night. Zach and Nick with Natran came out and removed all the bees and hives. My mom has nothing but praise for these two gentlemen, and this company. They removed all the bees and the massive hives! I highly recommend!!! Thank you Natran!
TERRIBLE SERVICEI paid several hundred dollars for termite bait/monitoring system with quarterly followup inspections plus interior and exterior pest control service The lone inexperienced individual who was sent out to install termite bait stations, cut through my house water line requiring repairsFollowups were hit or miss, NUMEROUS last minute cancellations, no shows or showing up several hours late Apparently their time is much more valuable than their customersOne technician was talking on his cell phone during the entire visit and missed LIVE TERMITES in bait station, which I happened to discover myself When informed, it took WEEKS to get them out to apply poison They then incorrectly DOUBLE BILLED me due to the follow up visit which should have been covered It took a DOZEN PHONE CALLS and MONTHS to get them to correct the billing error and refund me the $fee DO NOT USE THIS COMPANY I'm with a Revdex.com A+ company now and totally satisfied with and confident in their service I'll check the Revdex.com ratings first from now on
I have used Natran in the past, and contacted them again for my mom and grandma's houseThey had a major bee problemMy mom had been stung several times, her dog had a trip to the er vet, and they were so bad that my grandma could hear them through the walls at nightZach and Nick with Natran came out and removed all the bees and hivesMy mom has nothing but praise for these two gentlemen, and this companyThey removed all the bees and the massive hives! I highly recommend!!! Thank you Natran!
Sent: Monday, May 18, 2:PMTo: drteamSubject: Id # [redacted] I wanted to send in a follow up on the complaint that we gotI do have a contract the the customer did sign and a invoice showing that we did do the workI called the customer and let them know that we do have everything we need to show that they do receive service form usI am sending him all the documents today -- Melissa [redacted] Customer Service Manager [redacted] Office [redacted] Faxwww.Natran.com Pest Control / Mosquito Prevention / Termite Control / Rodent Solutions
On this case I did go ahead and process the refundI am sorry about it taking so long to write inI did not know that you had to email what you did inI know know and will make sureto take care of these right away Thank you, clear="all"> --
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: Raul Rom [mailto: [redacted] ] Sent: Saturday, May 30, 2:PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] The company (Natran) sent to me a copy of a contract for a different company name called [redacted] claiming they are the sameWe did have an agreement with that company in 2012-but we did not renew itNatran sent to us also a bill for services in they never performed nor we approvedAnd they keep harassing us with notices about outstanding balancesNot sure what to do with them anymore, please advise Regards,
Good Afternoon, I this complaint I have taken care of it and gave him a refundI called to let yall know I took care of it but yall said I needed to email itPlease let me know if there is anything else yall need me to do.
class="">Thank you
TERRIBLE SERVICE. I paid several hundred dollars for termite bait/monitoring system with quarterly followup inspections plus interior and exterior pest control service. The lone inexperienced individual who was sent out to install termite bait stations, cut through my house water line requiring repairs. Followups were hit or miss, NUMEROUS last minute cancellations, no shows or showing up several hours late. Apparently their time is much more valuable than their customers. One technician was talking on his cell phone during the entire visit and missed LIVE TERMITES in bait station, which I happened to discover myself. When informed, it took 2 WEEKS to get them out to apply poison. They then incorrectly DOUBLE BILLED me due to the follow up visit which should have been covered. It took a DOZEN PHONE CALLS and 3 MONTHS to get them to correct the billing error and refund me the $160 fee. DO NOT USE THIS COMPANY. I'm with a Revdex.com A+ company now and totally satisfied with and confident in their service. I'll check the Revdex.com ratings first from now on.
On this case I did go ahead and process the refund. I am sorry about it taking so long to write in. I did not know that you had to email what you did in. I know know and will make sureto take care of these right away. Thank you,
clear="all"> --
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: Raul Rom [mailto:[redacted]]
Sent: Saturday, May 30, 2015 2:00 PMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
The company (Natran) sent to me a copy of a contract for a different company name called [redacted] claiming they are the same. We did have an agreement with that company in 2012-2013 but we did not renew it. Natran sent to us also a bill for services in 2014 they never performed nor we approved. And they keep harassing us with notices about outstanding balances. Not sure what to do with them anymore, please advise.
Regards,
Sent: Monday, May 18, 2015 2:01 PMTo: drteamSubject: Id # [redacted] I wanted to send in a follow up on...
the complaint that we got. I do have a contract the the customer did sign and a invoice showing that we did do the work. I called the customer and let them know that we do have everything we need to show that they do receive service form us. I am sending him all the documents today. --
Melissa [redacted] Customer Service Manager [redacted]Office [redacted]Faxwww.Natran.com
Pest Control / Mosquito Prevention / Termite Control / Rodent Solutions
I have used Natran in the past, and contacted them again for my mom and grandma's house. They had a major bee problem. My mom had been stung several times, her dog had a trip to the er vet, and they were so bad that my grandma could hear them through the walls at night. Zach and Nick with Natran came out and removed all the bees and hives. My mom has nothing but praise for these two gentlemen, and this company. They removed all the bees and the massive hives! I highly recommend!!! Thank you Natran!