01/20/ COMPLAINT # [redacted] [redacted] [redacted] [redacted] Midwest called Ms [redacted] on 01/08/and advised that a technician would be out on 01/09/ On Friday, 01/09/15, a technician went out and installed a new thermostat [redacted] , Midwest HVAC Supervisor, went out on 01/12/after Ms [redacted] said her unit was blowing out cold air again Mr [redacted] found the customer had the thermostat on “fan” which circulates cooler air when the furnace is not running Also the door to the basement, near the exterior door, was open Cold air from the outside was coming through the exterior back door (left ajar so that the dog could enter and exit) and flowing down the basement stairs Mr [redacted] advised the customer to keep the exterior door closed during cold days and adjusted dampers in the duct system to add more heat in the basement Ms [redacted] called again on 01/15/and said that she was still experiencing problems She was advised that Midwest would be out on 01/19/to address the issues On Monday, 01/19/15, additional remedies were completed at no charge including: Cleaning dog hair from the air conditioning evaporator coil located on top of the furnace This clogged coil limits air flow and reduces heat output Adding a heating supply outlet with register to the basement laundry room Relocating a high side wall return air to a low side wall return air to improve the duct system design in the basement
1/23/2015Claim # *** - *** ***, *** *** *** *** *** ** ***On Friday, 01/23/15, Mr*** called to follow up and was advised that:*The Heating System is maintaining temperature at the set pint indicated on the thermostat.*The heating system is "blowing the thermostat shuts down when the set point is reached, and is therefore performing as it should.Mr*** responded that:*The furnace is controlled by the thermostat, the thermostat shuts down when the set point is reached, and is therefore performing as it should.*Today's furnace sallow the blower to stay on for a few minutes after the burners shut down, (and cooler air is circulated for a brief period) to help meet federally mandated efficiency standardsWhile this is not a complaint typically lodged, this may be what you are experiencing.*Some corrections have been performed to address the basement issue at no chargeOther actions that exceed the former scope of work could be suggested along with the cost to complete them if you wish.To conclude:*The above outlines remedies performed to date with no charge to you.The heating system is performing according to Manufacture standards.*A quote can be prepared at your request.*Additional work to be performed to correct the duct systems deficiencies (cool basement).*We are available to meet with you, your brother-in-law (or whomever you wish) to discuss work done to date or other work on the duct system
01/20/
COMPLAINT # ***
*** ***
*** *** *** ***
*** ** ***
Midwest called Ms*** on 01/08/and advised that
a technician would be out on 01/09/2015.
On Friday, 01/09/15, a technician went out and installed a new
thermostat. *** ***, Midwest HVAC
Supervisor, went out on 01/12/after Ms*** said her unit was blowing out
cold air again. Mr*** found the
customer had the thermostat on “fan” which circulates cooler air when the
furnace is not running. Also the door to
the basement, near the exterior door, was open.
Cold air from the outside was coming through the exterior back door
(left ajar so that the dog could enter and exit) and flowing down the basement
stairs. Mr*** advised the customer
to keep the exterior door closed during cold days and adjusted dampers in the
duct system to add more heat in the basement.
Ms*** called again on 01/15/and said that she
was still experiencing problems. She was
advised that Midwest would be out on 01/19/to address the issues. On Monday, 01/19/15, additional remedies were
completed at no charge including:
Cleaning dog hair from the air conditioning evaporator
coil located on top of the furnace. This
clogged coil limits air flow and reduces heat output
Adding a heating supply outlet with register to the
basement laundry room
Relocating a high side wall return air to a low side wall
return air to improve the duct system design in the basement
01/20/ COMPLAINT # [redacted] [redacted] [redacted] [redacted] Midwest called Ms [redacted] on 01/08/and advised that a technician would be out on 01/09/ On Friday, 01/09/15, a technician went out and installed a new thermostat [redacted] , Midwest HVAC Supervisor, went out on 01/12/after Ms [redacted] said her unit was blowing out cold air again Mr [redacted] found the customer had the thermostat on “fan” which circulates cooler air when the furnace is not running Also the door to the basement, near the exterior door, was open Cold air from the outside was coming through the exterior back door (left ajar so that the dog could enter and exit) and flowing down the basement stairs Mr [redacted] advised the customer to keep the exterior door closed during cold days and adjusted dampers in the duct system to add more heat in the basement Ms [redacted] called again on 01/15/and said that she was still experiencing problems She was advised that Midwest would be out on 01/19/to address the issues On Monday, 01/19/15, additional remedies were completed at no charge including: Cleaning dog hair from the air conditioning evaporator coil located on top of the furnace This clogged coil limits air flow and reduces heat output Adding a heating supply outlet with register to the basement laundry room Relocating a high side wall return air to a low side wall return air to improve the duct system design in the basement
1/23/2015Claim # *** - *** ***, *** *** *** *** *** ** ***On Friday, 01/23/15, Mr*** called to follow up and was advised that:*The Heating System is maintaining temperature at the set pint indicated on the thermostat.*The heating system is "blowing the thermostat shuts down when the set point is reached, and is therefore performing as it should.Mr*** responded that:*The furnace is controlled by the thermostat, the thermostat shuts down when the set point is reached, and is therefore performing as it should.*Today's furnace sallow the blower to stay on for a few minutes after the burners shut down, (and cooler air is circulated for a brief period) to help meet federally mandated efficiency standardsWhile this is not a complaint typically lodged, this may be what you are experiencing.*Some corrections have been performed to address the basement issue at no chargeOther actions that exceed the former scope of work could be suggested along with the cost to complete them if you wish.To conclude:*The above outlines remedies performed to date with no charge to you.The heating system is performing according to Manufacture standards.*A quote can be prepared at your request.*Additional work to be performed to correct the duct systems deficiencies (cool basement).*We are available to meet with you, your brother-in-law (or whomever you wish) to discuss work done to date or other work on the duct system
01/20/
COMPLAINT # ***
*** ***
*** *** *** ***
*** ** ***
Midwest called Ms*** on 01/08/and advised that
a technician would be out on 01/09/2015.
On Friday, 01/09/15, a technician went out and installed a new
thermostat. *** ***, Midwest HVAC
Supervisor, went out on 01/12/after Ms*** said her unit was blowing out
cold air again. Mr*** found the
customer had the thermostat on “fan” which circulates cooler air when the
furnace is not running. Also the door to
the basement, near the exterior door, was open.
Cold air from the outside was coming through the exterior back door
(left ajar so that the dog could enter and exit) and flowing down the basement
stairs. Mr*** advised the customer
to keep the exterior door closed during cold days and adjusted dampers in the
duct system to add more heat in the basement.
Ms*** called again on 01/15/and said that she
was still experiencing problems. She was
advised that Midwest would be out on 01/19/to address the issues. On Monday, 01/19/15, additional remedies were
completed at no charge including:
Cleaning dog hair from the air conditioning evaporator
coil located on top of the furnace. This
clogged coil limits air flow and reduces heat output
Adding a heating supply outlet with register to the
basement laundry room
Relocating a high side wall return air to a low side wall
return air to improve the duct system design in the basement