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McLain's Unique Impressions

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McLain's Unique Impressions Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not going to argue the specific comments from this unethical contractor.  I will say that his comments confirm the poor quality of the original work and that he has not done any work on the repair I agreed to pay for but has decided to retain the deposit in any case.  I am not sure how I should be satisfied with that response. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Business states that there is only 6% of this driveway that has salt damage. The damage is there because of the amount of salt on the street, the salt dripping off of the consumer's cars, and lack of maintenance. The business agreed to repair the issue, took a $400 deposit, and assembled necessary...

tools, materials, worker(s) and traveled to home. When at consumer's house, consumer stated he had misread contract and asked business to leave. Business states they lost an opportunity to work on another job because of having this scheduled. The $400 deposit will not be returned.

Review: I paid Mclains nearly $40,000 for a new stamped driveway. Within two years the driveway was crumbling, and scaling. He blamed me for the problem because I failed to leave my car in the street to let the salt drip off at least 15 minutes before driving in my driveway. I asked for a new seal coat to at least prevent it from getting worse, and agreed to pay him to do the repair at what was a rate about 1/2 what another vendor agreed to do. After sending him a check deposit for the repairs, he changed the scope of what he told me he would do. Since that time (4 months) he has been rude, sworn at me, and been very unprofessional. All I have asked at this point is for my deposit to be returned, and the response I have received is abuse. I have tried to be very professional and positive despite this significant issue.Desired Settlement: Refund the money I put down for the repairs that have not occurred.

Business

Response:

Business states that there is only 6% of this driveway that has salt damage. The damage is there because of the amount of salt on the street, the salt dripping off of the consumer's cars, and lack of maintenance. The business agreed to repair the issue, took a $400 deposit, and assembled necessary tools, materials, worker(s) and traveled to home. When at consumer's house, consumer stated he had misread contract and asked business to leave. Business states they lost an opportunity to work on another job because of having this scheduled. The $400 deposit will not be returned.

Consumer

Response:

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Description: Mason Contractors

Address: 17155 W Small Rd, New Berlin, Wisconsin, United States, 53151

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