McLaren's Age Reversing Wellness Center

To whom it may concern December [redacted] 'Lucida Sans Unicod The Revdex.comID #: [redacted] – [redacted] vs [redacted] sIt is an honor to respond to this correspondence and complaint sent December [redacted] by your esteemed organization[redacted] s Age Reversing Wellness Center is a Natural Health and Wellness Facility offering education, coaching and services to the general public to help each understand how to heal, as well as maintaining physical beauty.As it relates to [redacted] and the Groupon promotional purchase of Lipo Laser, I would like to emphasize that we offered a full service of Lipo Laser Light session for approx88% discount off its true valueIn addition, appointments are subject to availability, as indicated on the promotion.To address the complaint in order of presentation -According to our policy as posted online and displayed on our wall in the reception area:Appointments are subject to availability and should be respectedEach client is important and deserve to be attended to promptly when they have an appointmentLate arrivals interfere with the flow and it is not fair to those who arrive on time, when they have to waitminutes grace period is further explained in our Policies & Procedures posted; that it is subject to our discretion, whereby a reschedule or reduced time is the policyLipo Laser is not designed for weight loss, but proven successful in centimeter or inch reduction, especially in individuals who follow a healthy active lifestyleBecause fat cells are reduced, they must be eliminated via waste removal mechanisms of the body which relies on sufficient fluid intake and an active lifestyle, hence we encourage water consumption comparable to body weightThe Lipo Laser Lights is a superficial (non-invasive) procedure, not a medical procedure, hence it is not a requirement for us to advise abstinence from consuming mealsHowever, as the manufacturers of the equipment suggests, result is more likely with abstinence from coffee and increased activity within minutes with sufficient water consumptionWe receive enough push-back from some clients when we suggests these minor changes, hence we prefer not to insist on anyone not eating, unless we are privy to detailed health issues or concerns, when invited.As it relates to the appointments and the broken paddles:Our equipment are factory set for minutes, and each time we allow a client minutes, that time has to be over-ridden which is a choice me made for all clients, to go above and beyond to satisfyHence, a reduction by minutes due to lateness is not a contraindication, but still within the pre-set specifications [redacted] said the equipment was brokenHowever, at that point in time that was a temporary problem due to a loosening of the sockets of two paddlesIn addition, her session did not necessitate paddles because it is procedure, to place each paddle vertically approximately inch apart across the targeted area, which would only account for approximately % of the paddles she receivedStill, the assistants took the extra paddles and distributed them on the circumference of her bodyThis again was an act of going above and beyond to please the clientShe actually received more benefits than protocol requiredAccording to our records and Surveillance system , [redacted] and her friend who is also a client on similar promotional purchases, arrived 11:a.mon 12/ [redacted] and 11:a.mon 12/**, after their scheduled time of 11:amThey were both allowed their sessions despite these observationsHowever, although both were in the same position, her companion was cooperative.It is very unfortunate that I was not available to speak with [redacted] , as I was not in officeHowever, the assistants brought the experience to my attention and in my estimation protocol was observed.As your office is certainly aware; this is the only complaint to your office from any clientI do apologize for any misunderstanding and inconvenience [redacted] experienced and must assure her that should she consider any of our services in the future, I will be more than happy to sit with her directly prior to any procedure.Our vision is to provide excellent services to bring about healing and restoration to any individual needing our guidance, as we practice holistic health and encourage natural approach to allow the body to heal itself.Judith M [redacted] General Manager

To whom it may concern December [redacted] 2015The Revdex.comID #: [redacted] – [redacted] vs [redacted] sIt is an honor to respond to this correspondence and complaint sent December [redacted] by your esteemed organization[redacted] s Age Reversing Wellness Center is a Natural Health and Wellness Facility offering education, coaching and services to the general public to help each understand how to heal, as well as maintaining physical beauty.As it relates to [redacted] and the Groupon promotional purchase of Lipo Laser, I would like to emphasize that we offered a full service of Lipo Laser Light session for approx88% discount off its true valueIn addition, appointments are subject to availability, as indicated on the promotion.To address the complaint in order of presentation -According to our policy as posted online and displayed on our wall in the reception area:Appointments are subject to availability and should be respectedEach client is important and deserve to be attended to promptly when they have an appointmentLate arrivals interfere with the flow and it is not fair to those who arrive on time, when they have to waitminutes grace period is further explained in our Policies & Procedures posted; that it is subject to our discretion, whereby a reschedule or reduced time is the policyLipo Laser is not designed for weight loss, but proven successful in centimeter or inch reduction, especially in individuals who follow a healthy active lifestyleBecause fat cells are reduced, they must be eliminated via waste removal mechanisms of the body which relies on sufficient fluid intake and an active lifestyle, hence we encourage water consumption comparable to body weightThe Lipo Laser Lights is a superficial (non-invasive) procedure, not a medical procedure, hence it is not a requirement for us to advise abstinence from consuming mealsHowever, as the manufacturers of the equipment suggests, result is more likely with abstinence from coffee and increased activity within minutes with sufficient water consumptionWe receive enough push-back from some clients when we suggests these minor changes, hence we prefer not to insist on anyone not eating, unless we are privy to detailed health issues or concerns, when invited.As it relates to the appointments and the broken paddles:Our equipment are factory set for minutes, and each time we allow a client minutes, that time has to be over-ridden which is a choice me made for all clients, to go above and beyond to satisfyHence, a reduction by minutes due to lateness is not a contraindication, but still within the pre-set specifications [redacted] said the equipment was brokenHowever, at that point in time that was a temporary problem due to a loosening of the sockets of two paddlesIn addition, her session did not necessitate paddles because it is procedure, to place each paddle vertically approximately inch apart across the targeted area, which would only account for approximately % of the paddles she receivedStill, the assistants took the extra paddles and distributed them on the circumference of her bodyThis again was an act of going above and beyond to please the clientShe actually received more benefits than protocol requiredAccording to our records and Surveillance system , [redacted] and her friend who is also a client on similar promotional purchases, arrived 11:a.mon 12/ [redacted] and 11:a.mon 12/**, after their scheduled time of 11:amThey were both allowed their sessions despite these observationsHowever, although both were in the same position, her companion was cooperative.It is very unfortunate that I was not available to speak with [redacted] , as I was not in officeHowever, the assistants brought the experience to my attention and in my estimation protocol was observed.As your office is certainly aware; this is the only complaint to your office from any clientI do apologize for any misunderstanding and inconvenience [redacted] experienced and must assure her that should she consider any of our services in the future, I will be more than happy to sit with her directly prior to any procedure.Our vision is to provide excellent services to bring about healing and restoration to any individual needing our guidance, as we practice holistic health and encourage natural approach to allow the body to heal itself.Judith M [redacted] General Manager