McLaughlin's Carpet Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Have you heard from the company? Yes we have, they took the car back because the motor was faulty and needed a $3000-$repairThey paid off that loan and applied the amount of that car’s value toward a vehicle of my choiceAre you satisfied with the company's efforts to resolve this matter? Yes it took several phone calls and phone calls from the automotive repair shop before it was taken care of but it is taken care of to our satisfaction
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***When I took my car in for my appointment I asked "Are you sure this wouldn't be covered under my warranty" and they said no because tires and breaks would be under their own manufacturers warrantyI was not told about the 12,mile thing until I had arrived thereThe only thing I was told prior to that was that I needed proof that my tires were rotated every 7,milesBetween the phone call and the appointment I contacted the places I had my oil changed to see if they had rotated my tires also but I was unable to obtain any documentation to prove thatWhen I arrived at my appointment they insisted that it would not be covered so I specifically said "then I don't want anything done with it." I only wanted to have the other electrical stuff done because I knew that would be under my warrantyInstead, they looked at my tires/brakes/etcanyways and charged me for it when I said I didn't want it doneI knew there would be a fee for it and I found the idea of paying them $70+ to tell me something I already knew ridiculous when I had requested it not be doneI did come in and pay the bill so that I could get my car back, however that's $that I could have put towards getting my car fixed and "don't have" to just be throwing away at a bogus billI would like a refund of the bill I paid because, as stated, I specifically said I didn't want it done since they insisted it wouldn't be under warranty

If you read the customer complaint she spells out the whole storyShe was told several times that the tires and rotors are only covered up to 12,milesShe insisted that we try to get the work done under warrantyWe told her several times that if the warranty didn't cover the
repair she would be responsible for the $diagnostic feeWe informed her of the fee when she called and made the appointment and twice when she brought her car inShe told us she doesn't have $to pay the billCustomer was well informed!

***11:AM (minutes ago)tomeI stand behind my previous statementThank you