December 18, Purchased a brand new Chevy Malibu which is not completely functionalGPS and OnStar does not work at allNice large fancy LCD console with tons of options, and not a single one works except Sirius XMWas told it was a simple fix, then days, now possibly more than a month due to a defective part which is backorderedWas told GM is having issues with the new supplier of GPS systems in their new carsBurton passing the blame to GM and we're driving a brand spanking new Malibu that is NOT fully functionalThese folks don't have a clue what's going on, and nothing but constant excusesThey simply refuse to take the car back and put us in a new WORKING vehicleThe only offer is a "loaner" until the issue is resolved in the upcoming monthsWill never buy another car there ever againUpdate…August 2, The Malibu I purchased (same as above) needed to have the brakes serviced The service was supposed to be a simple rotor and pads replacement Called, made the appointment, we were told it would take approximately hours to complete the workWe dropped off the car on a Thursday evening where we were told it would be taken into the shop first thing the following morning The next day we waited until 3pm and had not heard a word from IG Burton Seaford We called to check on the status of our car We found out that they had broken a bolt on one of the rotors, did not have a replacement, and had to send someone to Milford for a single bolt We were then told the car would be ready by 5pm so we arrived at the dealership at 4:45pm We paid 1100+ for a simple pads, rotors and abs module replacement which was just plain robbery Drove off the lot, to the first traffic light approxfeet away, and the car was making grinding sounds Took it back to the IG Burton, and they said, “oh wow, yea, the rotor is out of alignment.” which now was going on 6pm Friday evening Again, they gave us a “loaner” car and have had our car since Thursday evening Today is Monday, days later and our car sits at the dealership because of a screwed up simple routine brake job No one has not once called us during this incidentDo yourself a favor and stay clear of IG BurtonThe mechanics and service department are mnsAfter this, we will never do business with IG Burton EVER again$ Really? After research, here is the following break down:
$- Chevrolet Malibu ABS Control Module New OEM
$- Chevrolet Malibu Front and Rear Brake Pads
$- - Chevrolet Malibu Front and Rear RotorsTOTAL: $in OEM partsYes, we got royally screwed and scammed IG BurtonAug6, So the car is done, we got a callWe were also told over the phone that they were considering some type of compensation, but due to the negative review on Facebook, they said there will be absolutely no compensation because of the reviewThis should be another reason folks need to avoid doing business with IG Burton
August 2,
Our Chevy Malibu needed to have the brakes servicedThe service was supposed to be a simple rotor and pads replacementCalled, made the appointment, we were told it would take approximately hours to complete the work
We dropped off the car on a Thursday evening where we were told it would be taken into the shop first thing the following morningThe next day we waited until 3pm and had not heard a word from IG Burton SeafordWe called to check on the status of our carWe found out that they had broken a bolt on one of the rotors, did not have a replacement, and had to send someone to Milford for a single boltWe were then told the car would be ready by 5pm so we arrived at the dealership at 4:45pm
We were told to pay $1100.00+ for a simple pads, rotors and abs module replacement which was just plain robberyDrove off the lot, to the first traffic light approxfeet away, and the car was making grinding soundsTook it back to the IG Burton,
December 18, Purchased a brand new Chevy Malibu which is not completely functionalGPS and OnStar does not work at allNice large fancy LCD console with tons of options, and not a single one works except Sirius XMWas told it was a simple fix, then days, now possibly more than a month due to a defective part which is backorderedWas told GM is having issues with the new supplier of GPS systems in their new carsBurton passing the blame to GM and we're driving a brand spanking new Malibu that is NOT fully functionalThese folks don't have a clue what's going on, and nothing but constant excusesThey simply refuse to take the car back and put us in a new WORKING vehicleThe only offer is a "loaner" until the issue is resolved in the upcoming monthsWill never buy another car there ever againUpdate…August 2, The Malibu I purchased (same as above) needed to have the brakes serviced The service was supposed to be a simple rotor and pads replacement Called, made the appointment, we were told it would take approximately hours to complete the workWe dropped off the car on a Thursday evening where we were told it would be taken into the shop first thing the following morning The next day we waited until 3pm and had not heard a word from IG Burton Seaford We called to check on the status of our car We found out that they had broken a bolt on one of the rotors, did not have a replacement, and had to send someone to Milford for a single bolt We were then told the car would be ready by 5pm so we arrived at the dealership at 4:45pm We paid 1100+ for a simple pads, rotors and abs module replacement which was just plain robbery Drove off the lot, to the first traffic light approxfeet away, and the car was making grinding sounds Took it back to the IG Burton, and they said, “oh wow, yea, the rotor is out of alignment.” which now was going on 6pm Friday evening Again, they gave us a “loaner” car and have had our car since Thursday evening Today is Monday, days later and our car sits at the dealership because of a screwed up simple routine brake job No one has not once called us during this incidentDo yourself a favor and stay clear of IG BurtonThe mechanics and service department are m
nsAfter this, we will never do business with IG Burton EVER again$ Really? After research, here is the following break down:
$- Chevrolet Malibu ABS Control Module New OEM
$- Chevrolet Malibu Front and Rear Brake Pads
$- - Chevrolet Malibu Front and Rear RotorsTOTAL: $in OEM partsYes, we got royally screwed and scammed IG BurtonAug6, So the car is done, we got a callWe were also told over the phone that they were considering some type of compensation, but due to the negative review on Facebook, they said there will be absolutely no compensation because of the reviewThis should be another reason folks need to avoid doing business with IG Burton
August 2,
Our Chevy Malibu needed to have the brakes servicedThe service was supposed to be a simple rotor and pads replacementCalled, made the appointment, we were told it would take approximately hours to complete the work
We dropped off the car on a Thursday evening where we were told it would be taken into the shop first thing the following morningThe next day we waited until 3pm and had not heard a word from IG Burton SeafordWe called to check on the status of our carWe found out that they had broken a bolt on one of the rotors, did not have a replacement, and had to send someone to Milford for a single boltWe were then told the car would be ready by 5pm so we arrived at the dealership at 4:45pm
We were told to pay $1100.00+ for a simple pads, rotors and abs module replacement which was just plain robberyDrove off the lot, to the first traffic light approxfeet away, and the car was making grinding soundsTook it back to the IG Burton,