He should be receiving it in the mail? It was mailed out on Monday, June 27, ? Please let him know that it is on the way and if he has any more concerns please let us know.?
Hi Everyone, I reached out and talked to [redacted] about her poor experience at the castle.? She was upset that we never responded to her first complaint but was appreciative of my call and apology today.? I offered to send her a $gift card to replace her order and she was happy to accept this and my apologiesI will speak to the GM at the castle on why she did not contact her and apologize or resolve her complaint in a timely mannerThank you, John ? John Littig | District Supervisor White Castle System, Inc| W73rd St| Chicago, IL P:? 708.458-ext| C:? 708.655-| F:? 708.458-| [email protected]
Good Afternoon,We are responding to complaint number [redacted] which was submitted by [redacted] on 9/10/? [redacted] ***, White Castle's District Supervisor has been in contact with Mr [redacted] on a few occasions? He is actually talking to him this afternoon and hopefully we will have a complete resolution? We will confirm that for you shortly.Sincerely, [redacted] Corporate Relations Administrator
Mr [redacted] , Thank you so very much for letting me know that you received the credit back on your card.? Again, please accept my sincerest apology for the delay in response from your original notification.? I do not know where the ball was dropped but we will look into thatWe truly appreciate customers such as yourself.? We know that you are the reason we have been in business for over years.? The coupon we discussed will be in today’s mailThank you again, Cathy ?
The response from the general manager is blatantly condescendingPerhaps this is why "Wendy" demonstrated poor customer service and does not feel that her behavior was distastefulThe issue here is in the toneGood customer service is a makeup of several factors, tone and listening being two of themThe issue here was a condescending tone and interruption of customerIt is clear that both Wendy and the GM lack the soft skill of customer service and it is unlikely that either of the two can be corrected through coachingAs a customer, I would not recommend a position with the company in customer service.Please forward ro the distric manager.There is nothing else further. Regards, Kortney Ester
We have been in touch with Mr [redacted] and we have sent him a $gift card to provide any product her would like. We are in the process of making sure that when people take the survey and are provided a sandwich coupon, any sandwich will be available, including veggie and other types of sandwich sliders.Thank you, Dana B [redacted]
He should be receiving it in the mail? It was mailed out on Monday, June 27, ? Please let him know that it is on the way and if he has any more concerns please let us know.?
Hi Everyone, I reached out and talked to [redacted] about her poor experience at the castle.? She was upset that we never responded to her first complaint but was appreciative of my call and apology today.? I offered to send her a $gift card to replace her order and she was happy to accept this and my apologiesI will speak to the GM at the castle on why she did not contact her and apologize or resolve her complaint in a timely mannerThank you, John ? John Littig | District Supervisor White Castle System, Inc| W73rd St| Chicago, IL P:? 708.458-ext| C:? 708.655-| F:? 708.458-| [email protected]
Good Afternoon,We are responding to complaint number [redacted] which was submitted by [redacted] on 9/10/? [redacted] ***, White Castle's District Supervisor has been in contact with Mr [redacted] on a few occasions? He is actually talking to him this afternoon and hopefully we will have a complete resolution? We will confirm that for you shortly.Sincerely, [redacted] Corporate Relations Administrator
Mr [redacted] , Thank you so very much for letting me know that you received the credit back on your card.? Again, please accept my sincerest apology for the delay in response from your original notification.? I do not know where the ball was dropped but we will look into thatWe truly appreciate customers such as yourself.? We know that you are the reason we have been in business for over years.? The coupon we discussed will be in today’s mailThank you again, Cathy ?
The response from the general manager is blatantly condescendingPerhaps this is why "Wendy" demonstrated poor customer service and does not feel that her behavior was distastefulThe issue here is in the toneGood customer service is a makeup of several factors, tone and listening being two of themThe issue here was a condescending tone and interruption of customerIt is clear that both Wendy and the GM lack the soft skill of customer service and it is unlikely that either of the two can be corrected through coachingAs a customer, I would not recommend a position with the company in customer service.Please forward ro the distric manager.There is nothing else further. Regards, Kortney Ester
We have been in touch with Mr [redacted] and we have sent him a $gift card to provide any product her would like. We are in the process of making sure that when people take the survey and are provided a sandwich coupon, any sandwich will be available, including veggie and other types of sandwich sliders.Thank you, Dana B [redacted]
Complaint has been sent to Chicago Regional management who are investigating and will contact the guest.