Mrs [redacted] , Firstly we would like to thank you for giving us the opportunity to earn your business I would also like you to know that all of us at McLeod's would like to apologize for the confusion surrounding your inquiry with usWe try to avoid miscommunication whenever possible, although sometimes it does happen due to high volume of customers The accusation of fraudulent activity concerning your personal credit information is not accurateOur electronic credit applications conform to state and federally laid guidelines and lawsEvery application is digitally logged to comply with these laws and regulationsThe application that is being questioned, containing your personal credit information, originated from the same mobile device as the phone number we have been in contact onAll electronic credit apps have to be digitally signed with an email address or another formof personally known informationIn this case it was signed with your email addressAs for the multiple credit inquires in your reference, the team at McLeod autosales strive and specializes in obtaining the best terms and conditions for their customers auto loansWe often submit to multiple lenders or banks to achieve this The terms and conditions of you and your husbands approval were discussed with himHowever we could not elaborate on several questions he had concerning your creditWe are not at liberty to do so without you being present in accordance with current privacy acts Please feel free to contact me with any further concerns or to move forward with you approval.My contact information is below and I look forward to speaking with you on any future concerns.Very Respectfully, [redacted] McLeod AutoSales###-###-####**@mcleodautosales.com
[redacted] I would like to thank you for coming in and sitting with me, although the circumstances are unfortunateI am glad that we were able to resolve all of your dissatisfactionsI thank you for allowing me to explain our side of the scenario When we were informed of your co-signer we were excited to be able to show you several cars that were more to your likingDue to the fact that we required the co-signer to sign paperwork we allowed you to take your new car homeWhen we failed to see the co-signer's portion of the contract signedThe events described in the complaint arose When it became apparent we would not be able to secure the co-signers permission to submit the loan to the bank we attempted to furnish a car that would work for your individual approvalWhen we could not locate one in our inventory that you liked we started the process to bring your trade in back to our locationIt was off site but in the possession of McLeod autosales and not soldUnfortunately when we set things in motion, to return your trade in to you, the time frame put you at an inconvenience In an attempt to rectify the inconvenience in the most timely manner possible we came to the following terms: Refund of your deposited down paymentPay off in full your trade to include daily per-diem Once again I thank you for your time and patience through this unfortunate scenarioI believe we ironed it out to the best possible outcome.Very Respectfully, [redacted] McLeod Autosales [redacted]
Mrs [redacted] -***, Thank you for allowing us to secure your financingWe do specialize securing financing for people in tough credit situations We do have financing secured on several vehicles that are present on the lotWe have secured conventional lending pending a few stipulations on your end We did provide you a loaner vehicle for you to use until financing was completedWe do so as a courtesy to our customers, especially when they are without transportation When you made the decision to pursue other options with your vehicle purchase we initiated a partial refund as is our procedureIn a scenario such as this where there are financing options we refund the majority of the contracted down payment while reserving a small admin fee Please reach out to me if you would like to go over financing options we do haveMcLeod autosales will be more than happy to apply your assessed admin fee back towards your downpayment I would also like to take the opportunity to thank you for your service to our great countryHere in [redacted] we are all too proud to serve our current soldiers and veteransThe majority of our customers are military aswell as our staff and management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: ***
I am rejecting this response because it's simply a form letter sent out to the Revdex.com to try to make Mccleod look good! Reality is these people are scammers and liarsThey never financed me so no money should have exchanged hands nor lender for that matter! They say I killed the deal but there never was a deal because I had no financing for the car I wanted*** the so called finance manager said I had been approved from prestige financial servicesMy friend used to work for them and informed me they wouldn't approve the loan because the mortgage on my house wasn't current! I informed *** immediately and he confirmed this with the finance companyThat's when I asked for my money back he was trying to put me in a car I didn't want! There was never a deal McCleod! You can't force someone to buy a car they don't wantTheir customer service was also horrid when the whole time I was using every dollar and getting my mortgage up to dateThey won't take my phone calls when they do they're very rude*** even told me at one point I don't have to give you anything repeatedly and said if I called up there one more time I wouldn't get anythingLittle does *** know I monitor my calls and I have him on my answering machine saying he would give me a full refund$May be small to you *** but I'm a single parent with two kids on a fixed incomeIf you couldn't get the financing you should of just let me on my way but you ripped me off and added insult to injury! You keep hanging up on me and I'll have no choice but to take you to court! I've had loaners from car lots before and I had to sign paperwork I signed nothing for a Kia RioI suggest you take the money out of ***s check maybe he won't screw up next timeI tried to do right from the beginning!Regards*** ***
S/W service manager about my complaints with the jeep grand cherokee I purchased at Mcleod AutoHe resolved the problem and assured me that all will be corrected with the vehicleThey have a great service department there at Mcleod and I appreciate the encouragement
Mrs. [redacted], Firstly we would like to thank you for giving us the opportunity to earn your business. I would also like you to know that all of us at McLeod's would like to apologize for the confusion surrounding your inquiry with us. We try to avoid miscommunication whenever...
possible, although sometimes it does happen due to high volume of customers. The accusation of fraudulent activity concerning your personal credit information is not accurate. Our electronic credit applications conform to state and federally laid guidelines and laws. Every application is digitally logged to comply with these laws and regulations. The application that is being questioned, containing your personal credit information, originated from the same mobile device as the phone number we have been in contact on. All electronic credit apps have to be digitally signed with an email address or another formof personally known information. In this case it was signed with your email address. As for the multiple credit inquires in your reference, the team at McLeod autosales strive and specializes in obtaining the best terms and conditions for their customers auto loans. We often submit to multiple lenders or banks to achieve this. The terms and conditions of you and your husbands approval were discussed with him. However we could not elaborate on several questions he had concerning your credit. We are not at liberty to do so without you being present in accordance with current privacy acts. Please feel free to contact me with any further concerns or to move forward with you approval.My contact information is below and I look forward to speaking with you on any future concerns.Very Respectfully,[redacted]McLeod AutoSales###-###-####**@mcleodautosales.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] I would like to thank you for coming in and sitting with me, although the circumstances are unfortunate. I am glad that we were able to resolve all of your dissatisfactions. I thank you for allowing me to explain our side of the scenario. When we were informed of your...
co-signer we were excited to be able to show you several cars that were more to your liking. Due to the fact that we required the co-signer to sign paperwork we allowed you to take your new car home. When we failed to see the co-signer's portion of the contract signed. The events described in the complaint arose. When it became apparent we would not be able to secure the co-signers permission to submit the loan to the bank we attempted to furnish a car that would work for your individual approval. When we could not locate one in our inventory that you liked we started the process to bring your trade in back to our location. It was off site but in the possession of McLeod autosales and not sold. Unfortunately when we set things in motion, to return your trade in to you, the time frame put you at an inconvenience. In an attempt to rectify the inconvenience in the most timely manner possible we came to the following terms: Refund of your deposited down paymentPay off in full your trade to include daily per-diem Once again I thank you for your time and patience through this unfortunate scenario. I believe we ironed it out to the best possible outcome.Very Respectfully,[redacted]McLeod Autosales[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted], Thank you for allowing us the opportunity to work with you to resolve the complaint along with its associated issues. We never intend on having customer service issues and look forward to speaking with you directly on any future concerns.Respectfully,[redacted]McLeod...
Mrs. [redacted], Thank you for allowing us to secure your financing. We do specialize securing financing for people in tough credit situations. We do have financing secured on several vehicles that are present on the lot. We have secured conventional lending...
pending a few stipulations on your end. We did provide you a loaner vehicle for you to use until financing was completed. We do so as a courtesy to our customers, especially when they are without transportation. When you made the decision to pursue other options with your vehicle purchase we initiated a partial refund as is our procedure. In a scenario such as this where there are financing options we refund the majority of the contracted down payment while reserving a small admin fee. Please reach out to me if you would like to go over financing options we do have. McLeod autosales will be more than happy to apply your assessed admin fee back towards your downpayment. I would also like to take the opportunity to thank you for your service to our great country. Here in [redacted] we are all too proud to serve our current soldiers and veterans. The majority of our customers are military aswell as our staff and management.
Complaint: [redacted]
I am rejecting this response because:these are a bunch of lies. They are just covering their tracks & I have no way 2 prove these lies. My one question 2 them is this. If I did apply with them, what job did I say I'm working at? Because I have not worked since 2009.
Regards,
[redacted]
Mrs [redacted] , Firstly we would like to thank you for giving us the opportunity to earn your business I would also like you to know that all of us at McLeod's would like to apologize for the confusion surrounding your inquiry with usWe try to avoid miscommunication whenever possible, although sometimes it does happen due to high volume of customers The accusation of fraudulent activity concerning your personal credit information is not accurateOur electronic credit applications conform to state and federally laid guidelines and lawsEvery application is digitally logged to comply with these laws and regulationsThe application that is being questioned, containing your personal credit information, originated from the same mobile device as the phone number we have been in contact onAll electronic credit apps have to be digitally signed with an email address or another formof personally known informationIn this case it was signed with your email addressAs for the multiple credit inquires in your reference, the team at McLeod autosales strive and specializes in obtaining the best terms and conditions for their customers auto loansWe often submit to multiple lenders or banks to achieve this The terms and conditions of you and your husbands approval were discussed with himHowever we could not elaborate on several questions he had concerning your creditWe are not at liberty to do so without you being present in accordance with current privacy acts Please feel free to contact me with any further concerns or to move forward with you approval.My contact information is below and I look forward to speaking with you on any future concerns.Very Respectfully, [redacted] McLeod AutoSales###-###-####**@mcleodautosales.com
[redacted] I would like to thank you for coming in and sitting with me, although the circumstances are unfortunateI am glad that we were able to resolve all of your dissatisfactionsI thank you for allowing me to explain our side of the scenario When we were informed of your co-signer we were excited to be able to show you several cars that were more to your likingDue to the fact that we required the co-signer to sign paperwork we allowed you to take your new car homeWhen we failed to see the co-signer's portion of the contract signedThe events described in the complaint arose When it became apparent we would not be able to secure the co-signers permission to submit the loan to the bank we attempted to furnish a car that would work for your individual approvalWhen we could not locate one in our inventory that you liked we started the process to bring your trade in back to our locationIt was off site but in the possession of McLeod autosales and not soldUnfortunately when we set things in motion, to return your trade in to you, the time frame put you at an inconvenience In an attempt to rectify the inconvenience in the most timely manner possible we came to the following terms: Refund of your deposited down paymentPay off in full your trade to include daily per-diem Once again I thank you for your time and patience through this unfortunate scenarioI believe we ironed it out to the best possible outcome.Very Respectfully, [redacted] McLeod Autosales [redacted]
Mrs [redacted] -***, Thank you for allowing us to secure your financingWe do specialize securing financing for people in tough credit situations We do have financing secured on several vehicles that are present on the lotWe have secured conventional lending pending a few stipulations on your end We did provide you a loaner vehicle for you to use until financing was completedWe do so as a courtesy to our customers, especially when they are without transportation When you made the decision to pursue other options with your vehicle purchase we initiated a partial refund as is our procedureIn a scenario such as this where there are financing options we refund the majority of the contracted down payment while reserving a small admin fee Please reach out to me if you would like to go over financing options we do haveMcLeod autosales will be more than happy to apply your assessed admin fee back towards your downpayment I would also like to take the opportunity to thank you for your service to our great countryHere in [redacted] we are all too proud to serve our current soldiers and veteransThe majority of our customers are military aswell as our staff and management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: ***
I am rejecting this response because it's simply a form letter sent out to the Revdex.com to try to make Mccleod look good! Reality is these people are scammers and liarsThey never financed me so no money should have exchanged hands nor lender for that matter! They say I killed the deal but there never was a deal because I had no financing for the car I wanted*** the so called finance manager said I had been approved from prestige financial servicesMy friend used to work for them and informed me they wouldn't approve the loan because the mortgage on my house wasn't current! I informed *** immediately and he confirmed this with the finance companyThat's when I asked for my money back he was trying to put me in a car I didn't want! There was never a deal McCleod! You can't force someone to buy a car they don't wantTheir customer service was also horrid when the whole time I was using every dollar and getting my mortgage up to dateThey won't take my phone calls when they do they're very rude*** even told me at one point I don't have to give you anything repeatedly and said if I called up there one more time I wouldn't get anythingLittle does *** know I monitor my calls and I have him on my answering machine saying he would give me a full refund$May be small to you *** but I'm a single parent with two kids on a fixed incomeIf you couldn't get the financing you should of just let me on my way but you ripped me off and added insult to injury! You keep hanging up on me and I'll have no choice but to take you to court! I've had loaners from car lots before and I had to sign paperwork I signed nothing for a Kia RioI suggest you take the money out of ***s check maybe he won't screw up next timeI tried to do right from the beginning!Regards*** ***
S/W service manager about my complaints with the jeep grand cherokee I purchased at Mcleod AutoHe resolved the problem and assured me that all will be corrected with the vehicleThey have a great service department there at Mcleod and I appreciate the encouragement
Mrs. [redacted], Firstly we would like to thank you for giving us the opportunity to earn your business. I would also like you to know that all of us at McLeod's would like to apologize for the confusion surrounding your inquiry with us. We try to avoid miscommunication whenever...
possible, although sometimes it does happen due to high volume of customers. The accusation of fraudulent activity concerning your personal credit information is not accurate. Our electronic credit applications conform to state and federally laid guidelines and laws. Every application is digitally logged to comply with these laws and regulations. The application that is being questioned, containing your personal credit information, originated from the same mobile device as the phone number we have been in contact on. All electronic credit apps have to be digitally signed with an email address or another formof personally known information. In this case it was signed with your email address. As for the multiple credit inquires in your reference, the team at McLeod autosales strive and specializes in obtaining the best terms and conditions for their customers auto loans. We often submit to multiple lenders or banks to achieve this. The terms and conditions of you and your husbands approval were discussed with him. However we could not elaborate on several questions he had concerning your credit. We are not at liberty to do so without you being present in accordance with current privacy acts. Please feel free to contact me with any further concerns or to move forward with you approval.My contact information is below and I look forward to speaking with you on any future concerns.Very Respectfully,[redacted]McLeod AutoSales###-###-####**@mcleodautosales.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] I would like to thank you for coming in and sitting with me, although the circumstances are unfortunate. I am glad that we were able to resolve all of your dissatisfactions. I thank you for allowing me to explain our side of the scenario. When we were informed of your...
co-signer we were excited to be able to show you several cars that were more to your liking. Due to the fact that we required the co-signer to sign paperwork we allowed you to take your new car home. When we failed to see the co-signer's portion of the contract signed. The events described in the complaint arose. When it became apparent we would not be able to secure the co-signers permission to submit the loan to the bank we attempted to furnish a car that would work for your individual approval. When we could not locate one in our inventory that you liked we started the process to bring your trade in back to our location. It was off site but in the possession of McLeod autosales and not sold. Unfortunately when we set things in motion, to return your trade in to you, the time frame put you at an inconvenience. In an attempt to rectify the inconvenience in the most timely manner possible we came to the following terms: Refund of your deposited down paymentPay off in full your trade to include daily per-diem Once again I thank you for your time and patience through this unfortunate scenario. I believe we ironed it out to the best possible outcome.Very Respectfully,[redacted]McLeod Autosales[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted], Thank you for allowing us the opportunity to work with you to resolve the complaint along with its associated issues. We never intend on having customer service issues and look forward to speaking with you directly on any future concerns.Respectfully,[redacted]McLeod...
Autosales
Mrs. [redacted], Thank you for allowing us to secure your financing. We do specialize securing financing for people in tough credit situations. We do have financing secured on several vehicles that are present on the lot. We have secured conventional lending...
pending a few stipulations on your end. We did provide you a loaner vehicle for you to use until financing was completed. We do so as a courtesy to our customers, especially when they are without transportation. When you made the decision to pursue other options with your vehicle purchase we initiated a partial refund as is our procedure. In a scenario such as this where there are financing options we refund the majority of the contracted down payment while reserving a small admin fee. Please reach out to me if you would like to go over financing options we do have. McLeod autosales will be more than happy to apply your assessed admin fee back towards your downpayment. I would also like to take the opportunity to thank you for your service to our great country. Here in [redacted] we are all too proud to serve our current soldiers and veterans. The majority of our customers are military aswell as our staff and management.
Complaint: [redacted]
I am rejecting this response because:these are a bunch of lies. They are just covering their tracks & I have no way 2 prove these lies. My one question 2 them is this. If I did apply with them, what job did I say I'm working at? Because I have not worked since 2009.
Regards,
[redacted]