McLoughlin Hyundai

Complaint: [redacted] I am rejecting this response because:McLoughlin Hyundai is misrepresenting what occurred the night in question Firstly, I was brought to the dealership under the assumption that I would cancel the warranty and pick up the vehicle I was able to refinance through another lender outside of the dealership, so I never requested to go with another lender at that time, since the loan that I signed for was already approved, and I could have done this through them directly I should have been able to cancel the warranty as stated in the contract, and leave with the vehicle that night I also should have been able to leave with the vehicle and cancel the warranty later, as that is what is stated in the paperwork of the warranty However, what occurred is that sales manager Gary C [redacted] insisted that I cancel the contract and start a new one with the car being sold at the original asking price which was almost $($19,instead of $19,500) more because I no longer wanted the warranty He told me that I would not be able to take the car off the lot unless I agreed to purchase the car at this higher price He eventually locked me out of the dealership and turned off the lights, not talking to me further because I did not want to discuss this option I never voided the contract or said that I did not want the contract, only that I wanted to cancel the warranty, which was within my rights The financing company, Alaska USA Federal Credit Union also stated that I was approved for the loan, but that the business decided to cancel it on their end because they no longer wanted to do business with me On Dec8th the dealership left me a voicemail and email offering me the car at the price we had originally agreed upon, for the first time, if I took down this Revdex.com complaint and all other negative public comments They stated that if I did not want to agree to this, I would have to return the keys I promptly responded and returned the keys in exchange for a letter releasing all financial obligation to the dealership.Sincerely, [redacted]

Ms*** and Customer Relations Manager Meaghan spoke on 3/16/Ms*** received the Etch package on the vehicle prior to deliveryThis is a package that was included in the price of the vehicle as a service already renderedMr*** was given the Etch code that can be found of the glass so
that she can confirm for herself and/or have it confirmed that the product was installed on the vehicleThe code is *** and was installed on 6/26/when the vehicle was taken in by McLoughlin on a PDI (pre delivery inspection)We deeply regret any confusion that happened at the time of sale while explaining that this product is now a part of the vehicle
Ms*** Xzilon was a product that she chose to purchase at the time of sale and therefore has a contract and warranty of it's own in addition to the vehicle at time of saleThe Zxilon contract states that the product is non-refundableWe are more than happy to install the purchased product at Ms*** convenience, or refund her a portion of the product fee in the form of $There was a delay in getting the information from the sales department to the service department so that Ms*** could have her product installed within daysWe sincerely apologize for the delay and will work with all employees involved in order to prevent this kind of communication breakdown in the future

Complaint: ***I am rejecting this response because: Meagan stated that the security etch was installed on 6/26/We purchased the vehicle on 8/1/If this was installed prior to our purchasing the vehicle it was included in the purchase priceWe were asked during the final signing if we would like to purchase the security etch not knowing it was already installedSo basically, if it was installed on 6/26/we paid twice for this product, of $1499.00
Also, the Xzilon was supposed to be scheduled within weeks of purchaseThey never called me I had to call them in DecemberThis is almost months after purchaseThis is very unprofessional and an insult to offer a $refund and a free oil change for a product that was paid for at purchase of $Sincerely,*** ***

Ms*** credit score was obtained by inquiry with Equifax when she applied for credit 12/3/Ms*** signed a notification of her credit score while in the store working out a car dealThe document is attachedWhen Ms*** informed us of what she thought her credit score was,
the information was not from one of the three credit bureaus
Given the credit score obtained by an actual credit bureau, the finance person Jeff shared with her the credit options available to herMs*** signed the papers for the vehicle on an month contact in order to get the monthly payment that she desiredWhen she went home after signing the papers, she was notified by a credit union that she could get a lower interest rate on a month contactShe insisted on obtaining the lower interest rate and did not respond to explanation that the interest rate is different because of the term of the loan, which would increase her monthly payment over what she said was manageableMs*** did not appear to understand that a new contract would need to be entered in order to change the term of the loan and the interest rate, of which the service contract is optional
On 12/4/Ms*** stated that she did not accept the agreement that she signed yesterday and so the contract was voidedShe left the dealership without the vehicle because we could not come to an agreement on the term, interest rate and monthly paymentWhen she left on 12/3/after signing for the vehicle, she took the car keys with herShe did not return them when she voided her contact on 12/4/Dealership staff were able to recover the vehicle keys from Ms*** on 12/9/

Complaint: [redacted]I am rejecting this response because:McLoughlin Hyundai is misrepresenting what occurred the night in question.  Firstly, I was brought to the dealership under the assumption that I would cancel the warranty and pick up the vehicle.  I was able to refinance through another lender outside of the dealership, so I never requested to go with another lender at that time, since the loan that I signed for was already approved, and I could have done this through them directly.   I should have been able to cancel the warranty as stated in the contract, and leave with the vehicle that night.  I also should have been able to leave with the vehicle and cancel the warranty later, as that is what is stated in the paperwork of the warranty.  However, what occurred is that sales manager Gary C[redacted] insisted that I cancel the contract and start a new one with the car being sold at the original asking price which was almost $500 ($19,977 instead of $19,500) more because I no longer wanted the warranty.  He told me that I would not be able to take the car off the lot unless I agreed to purchase the car at this higher price.  He eventually locked me out of the dealership and turned off the lights, not talking to me further because I did not want to discuss this option.  I never voided the contract or said that I did not want the contract, only that I wanted to cancel the warranty, which was within my rights.  The financing company, Alaska USA Federal Credit Union also stated that I was approved for the loan, but that the business decided to cancel it on their end because they no longer wanted to do business with me.  On Dec. 8th the dealership left me a voicemail and email offering me the car at the price we had originally agreed upon, for the first time, if I took down this Revdex.com complaint and all other negative public comments.  They stated that if I did not want to agree to this, I would have to return the keys.  I promptly responded and returned the keys in exchange for a letter releasing all financial obligation to the dealership.Sincerely,[redacted]