Many things about this complaint are simply wrong.I never take depositsCostumers simple pay for their flooringIn this case it was a greatly discounted piece of carpetWith delivery! Past miles I offered to install it for and we set a day for installationThat day came and at last minute they cancelledAt that point I decided that I didn't want to do the installI never receive any kind of payment for the install.because of their inability to keep an appointment they expect us to give them carpet for free plus $plus free delivery.we are a very reasonable company and hope to make everyone happyBut there's no logic here
The invoice, estimate, contract stated a total price of $250. We paid the $150 deposit because Michael M [redacted] stated that he didn't have room to store the carpet and we would not get the carpet and installation at that price if we waited much longer. It was his decision to collect a deposit and bring the carpet to our home garage, again, since he had no place to store it. This cost of $250 was to include the installation, which also included the pad and tack strip. When Michael M [redacted] arrived at our home, I asked if he was leaving the pad and tack strip also, since pad takes up a lot of room also, and he had them in his van. He declined and said he wouldn't take up more space in our garage and it would be ok till he came back to install the carpet. The install was scheduled for Friday, July 7, 2017. I would like to point out that my Grandmother lived with us for the past 5 years, which I explained to Michael M***, her health or any decline in her condition may cause a change in the installation date, but no other reason would cause any changes. On Sunday, July 2, 2017 my Grandmother passed away after a very stressful 24 hours of multiple complications, of which had us up all through the night the day before and the night of her passing. It was nearly 3:00 am, Monday, July 3, 2017 before we were able to get all things taken care of with the Hospice Nurse traveling to verify and complete her paperwork, etc., the Funeral Home to be notified and travel to provide transport, and the children calmed and put to bed. Therefore, we got very little sleep that night as well. The Funeral Director notified us that we needed to come in to verify all arrangements concerning my Grandmothers service and burial. This appointment was at 2:30 pm on Tuesday, July 4, 2017. Once with the Funeral Director, we were notified the very earliest they could schedule my Grandmothers burial would be on Friday afternoon, July 7, 2017. Considering my Grandmother had passed on Sunday, July 2, 2017, we thought it best to take that date and time, and not postpone laying her to rest and longer, as almost an entire week was already very stressful for our family. We considered right away that we had scheduled Michael M [redacted] to install our carpeting on the same day as now was the day of my Grandmothers funeral. However, considering that at our meeting on Tuesday, July 4, 2017, a Holiday, was the first we knew about the funeral service and date having to be on the same day as the previously scheduled carpet installation, we also realized that most people spend this day and evening with family. Due to this, we thought it best to contact Michael M [redacted] the next day, and we did. I explained this entire situation to him, and that it was completely out of our control, and asked him to please give me a different installation date. Michael M [redacted] stated that this actually worked out better for him as his schedule had gotten backed up and he rescheduled for the following Thursday, July 13, 2017. That was the last conversation I had with Michael M***, and he never showed up as promised and never returned my messages, voicemail, text, or email. I will be happy to provide a copy of the Death Certificate for my Grandmother, as well as request a letter from the Funeral Director, if necessary to prove that we did not wait until the last minute to contact Michael M [redacted] under the circumstances at hand and did notify him as soon as possible after the July 4th Holiday. Again, which was the very afternoon we were notified that my Grandmothers burial would have to be on the same day as the scheduled carpet installation. For this reason and the fact that Michael M [redacted] was notified and stated that he was behind schedule and it would all work out best for him to reschedule as well, we feel the additional expenses should be paid to us. Michael M [redacted] rescheduled the install to fit into his own schedule, then he never showed up, never called, texted, or attempted to contact us at all. As well, he never returned any our messages for nearly a week. The only time we have heard back from him is after contacting the BBB and filing a complaint about this matter.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:InterestingHe has not responded to us, nor attempted to do soThe original complaint contained all of the phone numbers to reach us, and he knows the address wellAlthough we still hope for a resolution, we see nothing from him to indicate that he is willing to complete the workI'm not sure what is going on, but he has made no effort to complete the project, that he has already been paid to do I'll update this if he does happen to complete the work, but at this time the original complaint standsAvoid him if you can! Regards, [redacted]
I was not aware there was another reply from the business I did not reply because I did not receive a notice the business replied to my last reply.Please do not close this as ‘settled/answered’, because I do not accept the last reply from the business
This customer simple bought there carpet from meIf they would have paid for installation it would have been done It is unreasonable to believe I should be responsible for your failure to keep your appointments As a busy business person I don't have the time To waste
They are absolutely correct. During a move of our company we somehow let this get away from us. We will finish those doors and do whatever is possible to make this up to them! By the time this reaches the Revdex.com. I will have personal contacted our customer. They, like all our customers are important to...
The invoice, estimate, contract stated a total price of $250. We paid the $150 deposit because Michael M[redacted] stated that he didn't have room to store the carpet and we would not get the carpet and installation at that price if we waited much longer. It was his decision to collect a deposit and bring the carpet to our home garage, again, since he had no place to store it. This cost of $250 was to include the installation, which also included the pad and tack strip. When Michael M[redacted] arrived at our home, I asked if he was leaving the pad and tack strip also, since pad takes up a lot of room also, and he had them in his van. He declined and said he wouldn't take up more space in our garage and it would be ok till he came back to install the carpet. The install was scheduled for Friday, July 7, 2017. I would like to point out that my Grandmother lived with us for the past 5 years, which I explained to Michael M[redacted], her health or any decline in her condition may cause a change in the installation date, but no other reason would cause any changes. On Sunday, July 2, 2017 my Grandmother passed away after a very stressful 24 hours of multiple complications, of which had us up all through the night the day before and the night of her passing. It was nearly 3:00 am, Monday, July 3, 2017 before we were able to get all things taken care of with the Hospice Nurse traveling to verify and complete her paperwork, etc., the Funeral Home to be notified and travel to provide transport, and the children calmed and put to bed. Therefore, we got very little sleep that night as well. The Funeral Director notified us that we needed to come in to verify all arrangements concerning my Grandmothers service and burial. This appointment was at 2:30 pm on Tuesday, July 4, 2017. Once with the Funeral Director, we were notified the very earliest they could schedule my Grandmothers burial would be on Friday afternoon, July 7, 2017. Considering my Grandmother had passed on Sunday, July 2, 2017, we thought it best to take that date and time, and not postpone laying her to rest and longer, as almost an entire week was already very stressful for our family. We considered right away that we had scheduled Michael M[redacted] to install our carpeting on the same day as now was the day of my Grandmothers funeral. However, considering that at our meeting on Tuesday, July 4, 2017, a Holiday, was the first we knew about the funeral service and date having to be on the same day as the previously scheduled carpet installation, we also realized that most people spend this day and evening with family. Due to this, we thought it best to contact Michael M[redacted] the next day, and we did. I explained this entire situation to him, and that it was completely out of our control, and asked him to please give me a different installation date. Michael M[redacted] stated that this actually worked out better for him as his schedule had gotten backed up and he rescheduled for the following Thursday, July 13, 2017. That was the last conversation I had with Michael M[redacted], and he never showed up as promised and never returned my messages, voicemail, text, or email. I will be happy to provide a copy of the Death Certificate for my Grandmother, as well as request a letter from the Funeral Director, if necessary to prove that we did not wait until the last minute to contact Michael M[redacted] under the circumstances at hand and did notify him as soon as possible after the July 4th Holiday. Again, which was the very afternoon we were notified that my Grandmothers burial would have to be on the same day as the scheduled carpet installation.
For this reason and the fact that Michael M[redacted] was notified and stated that he was behind schedule and it would all work out best for him to reschedule as well, we feel the additional expenses should be paid to us. Michael M[redacted] rescheduled the install to fit into his own schedule, then he never showed up, never called, texted, or attempted to contact us at all. As well, he never returned any our messages for nearly a week. The only time we have heard back from him is after contacting the Revdex.com and filing a complaint about this matter.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10606505
I am rejecting this response because:Interesting. He has not responded to us, nor attempted to do so. The original complaint contained all of the phone numbers to reach us, and he knows the address well. Although we still hope for a resolution, we see nothing from him to indicate that he is willing to complete the work. I'm not sure what is going on, but he has made no effort to complete the project, that he has already been paid to do. I'll update this if he does happen to complete the work, but at this time the original complaint stands. Avoid him if you can!
Regards,
[redacted]
Many things about this complaint are simply wrong.I never take deposits. Costumers simple pay for their flooring. In this case it was a greatly discounted piece of carpet. With delivery! Past 40 miles. I offered to install it for 100.00 and we set a day for installation. That day came and...
at last minute they cancelled. At that point I decided that I didn't want to do the install. I never receive any kind of payment for the install.because of their inability to keep an appointment they expect us to give them carpet for free plus $20 plus free delivery.we are a very reasonable company and hope to make everyone happy. But there's no logic here.
Many things about this complaint are simply wrong.I never take depositsCostumers simple pay for their flooringIn this case it was a greatly discounted piece of carpetWith delivery! Past miles I offered to install it for and we set a day for installationThat day came and at last minute they cancelledAt that point I decided that I didn't want to do the installI never receive any kind of payment for the install.because of their inability to keep an appointment they expect us to give them carpet for free plus $plus free delivery.we are a very reasonable company and hope to make everyone happyBut there's no logic here
The invoice, estimate, contract stated a total price of $250. We paid the $150 deposit because Michael M [redacted] stated that he didn't have room to store the carpet and we would not get the carpet and installation at that price if we waited much longer. It was his decision to collect a deposit and bring the carpet to our home garage, again, since he had no place to store it. This cost of $250 was to include the installation, which also included the pad and tack strip. When Michael M [redacted] arrived at our home, I asked if he was leaving the pad and tack strip also, since pad takes up a lot of room also, and he had them in his van. He declined and said he wouldn't take up more space in our garage and it would be ok till he came back to install the carpet. The install was scheduled for Friday, July 7, 2017. I would like to point out that my Grandmother lived with us for the past 5 years, which I explained to Michael M***, her health or any decline in her condition may cause a change in the installation date, but no other reason would cause any changes. On Sunday, July 2, 2017 my Grandmother passed away after a very stressful 24 hours of multiple complications, of which had us up all through the night the day before and the night of her passing. It was nearly 3:00 am, Monday, July 3, 2017 before we were able to get all things taken care of with the Hospice Nurse traveling to verify and complete her paperwork, etc., the Funeral Home to be notified and travel to provide transport, and the children calmed and put to bed. Therefore, we got very little sleep that night as well. The Funeral Director notified us that we needed to come in to verify all arrangements concerning my Grandmothers service and burial. This appointment was at 2:30 pm on Tuesday, July 4, 2017. Once with the Funeral Director, we were notified the very earliest they could schedule my Grandmothers burial would be on Friday afternoon, July 7, 2017. Considering my Grandmother had passed on Sunday, July 2, 2017, we thought it best to take that date and time, and not postpone laying her to rest and longer, as almost an entire week was already very stressful for our family. We considered right away that we had scheduled Michael M [redacted] to install our carpeting on the same day as now was the day of my Grandmothers funeral. However, considering that at our meeting on Tuesday, July 4, 2017, a Holiday, was the first we knew about the funeral service and date having to be on the same day as the previously scheduled carpet installation, we also realized that most people spend this day and evening with family. Due to this, we thought it best to contact Michael M [redacted] the next day, and we did. I explained this entire situation to him, and that it was completely out of our control, and asked him to please give me a different installation date. Michael M [redacted] stated that this actually worked out better for him as his schedule had gotten backed up and he rescheduled for the following Thursday, July 13, 2017. That was the last conversation I had with Michael M***, and he never showed up as promised and never returned my messages, voicemail, text, or email. I will be happy to provide a copy of the Death Certificate for my Grandmother, as well as request a letter from the Funeral Director, if necessary to prove that we did not wait until the last minute to contact Michael M [redacted] under the circumstances at hand and did notify him as soon as possible after the July 4th Holiday. Again, which was the very afternoon we were notified that my Grandmothers burial would have to be on the same day as the scheduled carpet installation. For this reason and the fact that Michael M [redacted] was notified and stated that he was behind schedule and it would all work out best for him to reschedule as well, we feel the additional expenses should be paid to us. Michael M [redacted] rescheduled the install to fit into his own schedule, then he never showed up, never called, texted, or attempted to contact us at all. As well, he never returned any our messages for nearly a week. The only time we have heard back from him is after contacting the BBB and filing a complaint about this matter.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:InterestingHe has not responded to us, nor attempted to do soThe original complaint contained all of the phone numbers to reach us, and he knows the address wellAlthough we still hope for a resolution, we see nothing from him to indicate that he is willing to complete the workI'm not sure what is going on, but he has made no effort to complete the project, that he has already been paid to do I'll update this if he does happen to complete the work, but at this time the original complaint standsAvoid him if you can! Regards, [redacted]
I was not aware there was another reply from the business I did not reply because I did not receive a notice the business replied to my last reply.Please do not close this as ‘settled/answered’, because I do not accept the last reply from the business
This customer simple bought there carpet from meIf they would have paid for installation it would have been done It is unreasonable to believe I should be responsible for your failure to keep your appointments As a busy business person I don't have the time To waste
They are absolutely correct. During a move of our company we somehow let this get away from us. We will finish those doors and do whatever is possible to make this up to them! By the time this reaches the Revdex.com. I will have personal contacted our customer. They, like all our customers are important to...
us.
The invoice, estimate, contract stated a total price of $250. We paid the $150 deposit because Michael M[redacted] stated that he didn't have room to store the carpet and we would not get the carpet and installation at that price if we waited much longer. It was his decision to collect a deposit and bring the carpet to our home garage, again, since he had no place to store it. This cost of $250 was to include the installation, which also included the pad and tack strip. When Michael M[redacted] arrived at our home, I asked if he was leaving the pad and tack strip also, since pad takes up a lot of room also, and he had them in his van. He declined and said he wouldn't take up more space in our garage and it would be ok till he came back to install the carpet. The install was scheduled for Friday, July 7, 2017. I would like to point out that my Grandmother lived with us for the past 5 years, which I explained to Michael M[redacted], her health or any decline in her condition may cause a change in the installation date, but no other reason would cause any changes. On Sunday, July 2, 2017 my Grandmother passed away after a very stressful 24 hours of multiple complications, of which had us up all through the night the day before and the night of her passing. It was nearly 3:00 am, Monday, July 3, 2017 before we were able to get all things taken care of with the Hospice Nurse traveling to verify and complete her paperwork, etc., the Funeral Home to be notified and travel to provide transport, and the children calmed and put to bed. Therefore, we got very little sleep that night as well. The Funeral Director notified us that we needed to come in to verify all arrangements concerning my Grandmothers service and burial. This appointment was at 2:30 pm on Tuesday, July 4, 2017. Once with the Funeral Director, we were notified the very earliest they could schedule my Grandmothers burial would be on Friday afternoon, July 7, 2017. Considering my Grandmother had passed on Sunday, July 2, 2017, we thought it best to take that date and time, and not postpone laying her to rest and longer, as almost an entire week was already very stressful for our family. We considered right away that we had scheduled Michael M[redacted] to install our carpeting on the same day as now was the day of my Grandmothers funeral. However, considering that at our meeting on Tuesday, July 4, 2017, a Holiday, was the first we knew about the funeral service and date having to be on the same day as the previously scheduled carpet installation, we also realized that most people spend this day and evening with family. Due to this, we thought it best to contact Michael M[redacted] the next day, and we did. I explained this entire situation to him, and that it was completely out of our control, and asked him to please give me a different installation date. Michael M[redacted] stated that this actually worked out better for him as his schedule had gotten backed up and he rescheduled for the following Thursday, July 13, 2017. That was the last conversation I had with Michael M[redacted], and he never showed up as promised and never returned my messages, voicemail, text, or email. I will be happy to provide a copy of the Death Certificate for my Grandmother, as well as request a letter from the Funeral Director, if necessary to prove that we did not wait until the last minute to contact Michael M[redacted] under the circumstances at hand and did notify him as soon as possible after the July 4th Holiday. Again, which was the very afternoon we were notified that my Grandmothers burial would have to be on the same day as the scheduled carpet installation.
For this reason and the fact that Michael M[redacted] was notified and stated that he was behind schedule and it would all work out best for him to reschedule as well, we feel the additional expenses should be paid to us. Michael M[redacted] rescheduled the install to fit into his own schedule, then he never showed up, never called, texted, or attempted to contact us at all. As well, he never returned any our messages for nearly a week. The only time we have heard back from him is after contacting the Revdex.com and filing a complaint about this matter.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10606505
I am rejecting this response because:Interesting. He has not responded to us, nor attempted to do so. The original complaint contained all of the phone numbers to reach us, and he knows the address well. Although we still hope for a resolution, we see nothing from him to indicate that he is willing to complete the work. I'm not sure what is going on, but he has made no effort to complete the project, that he has already been paid to do. I'll update this if he does happen to complete the work, but at this time the original complaint stands. Avoid him if you can!
Regards,
[redacted]
Many things about this complaint are simply wrong.I never take deposits. Costumers simple pay for their flooring. In this case it was a greatly discounted piece of carpet. With delivery! Past 40 miles. I offered to install it for 100.00 and we set a day for installation. That day came and...
at last minute they cancelled. At that point I decided that I didn't want to do the install. I never receive any kind of payment for the install.because of their inability to keep an appointment they expect us to give them carpet for free plus $20 plus free delivery.we are a very reasonable company and hope to make everyone happy. But there's no logic here.