I went into Rivergate Toyota on October 31, to buy a brand new highlander LE PlusThey said they had a titanium gray brand new for me at another lotAll I had to do was go ahead and sign the papers to finance it and they would put me in a rental until my car was delivered to the lotThat Monday I called and they said there was a death in the family and that my car had not been delivered yetTuesday they called me and said that my car was on the way and now it was a silver Highlander instead of the dark grayWednesday I called and they said they still haven't found the Highlander but to enjoy the rental they gave meThey said they were looking for a Highlander LE, but my paperwork says LE Plus, it has a few more optionsThey said no, they never said that and they are looking for my base model LESo basically they sold me a car that they don't even ownOn top of that they lied about the model and color that I was purchasingThey already took my $down payment and trade inDefinitely need to get a news channel to investigate and expose them for violating consumer protection lawsIt looks as though this isn't the first time they have fooled someone
When you take a car to a dealership you expect to be treated with respect but that is not the case hereThey have lied to us on more than one occasionWhen this happens to you it makes you feel that they feel they are superior to you and you are just an it
At each and every opportunity we will share our very negative experiences with everyone we can about Rivergate Toyota
BUYER BEWARE! Let me start by saying that I take full responsibility for the decision that I made--however, I also feel it necessary to warn future potential customers of my experience
Long story short, I purchased the Scion TC for my daughter He brought out this shined up beauty and she was convinced that she could afford it I was assured by the salesman that this was a good deal for this type of car (yes, for him!!) I did not do my homework on the vehicle but proceeded to make the purchase from them and have found myself with an overpriced vehicle that I cannot afford, refinance, OR sell without losing a lot money There should be laws in place that prevents this type of practice and dishonesty
Rivergate Toyota is a perfect example of a business that will take full advantage of you and your good credit score They only want to sell a car I will never do business with them nor recommend them to anyone in the market for a new or used car
Do yourself a favor and work with another dealership--any other dealership then these guys!
I went into Rivergate Toyota on October 31, 2015 to buy a brand new highlander LE Plus. They said they had a titanium gray 2015 brand new for me at another lot. All I had to do was go ahead and sign the papers to finance it and they would put me in a rental until my car was delivered to the lot. That Monday I called and they said there was a death in the family and that my car had not been delivered yet. Tuesday they called me and said that my car was on the way and now it was a silver Highlander instead of the dark gray. Wednesday I called and they said they still haven't found the Highlander but to enjoy the rental they gave me. They said they were looking for a Highlander LE, but my paperwork says LE Plus, it has a few more options. They said no, they never said that and they are looking for my base model LE. So basically they sold me a car that they don't even own. On top of that they lied about the model and color that I was purchasing. They already took my $5000 down payment and trade in. Definitely need to get a news channel to investigate and expose them for violating consumer protection laws. It looks as though this isn't the first time they have fooled someone.
I went into Rivergate Toyota on October 31, to buy a brand new highlander LE PlusThey said they had a titanium gray brand new for me at another lotAll I had to do was go ahead and sign the papers to finance it and they would put me in a rental until my car was delivered to the lotThat Monday I called and they said there was a death in the family and that my car had not been delivered yetTuesday they called me and said that my car was on the way and now it was a silver Highlander instead of the dark grayWednesday I called and they said they still haven't found the Highlander but to enjoy the rental they gave meThey said they were looking for a Highlander LE, but my paperwork says LE Plus, it has a few more optionsThey said no, they never said that and they are looking for my base model LESo basically they sold me a car that they don't even ownOn top of that they lied about the model and color that I was purchasingThey already took my $down payment and trade inDefinitely need to get a news channel to investigate and expose them for violating consumer protection lawsIt looks as though this isn't the first time they have fooled someone
When you take a car to a dealership you expect to be treated with respect but that is not the case hereThey have lied to us on more than one occasionWhen this happens to you it makes you feel that they feel they are superior to you and you are just an i
t
At each and every opportunity we will share our very negative experiences with everyone we can about Rivergate Toyota
BUYER BEWARE! Let me start by saying that I take full responsibility for the decision that I made--however, I also feel it necessary to warn future potential customers of my experience
Long story short, I purchased the Scion TC for my daughter He brought out this shined up beauty and she was convinced that she could afford it I was assured by the salesman that this was a good deal for this type of car (yes, for him!!) I did not do my homework on the vehicle but proceeded to make the purchase from them and have found myself with an overpriced vehicle that I cannot afford, refinance, OR sell without losing a lot money There should be laws in place that prevents this type of practice and dishonesty
Rivergate Toyota is a perfect example of a business that will take full advantage of you and your good credit score They only want to sell a car I will never do business with them nor recommend them to anyone in the market for a new or used car
Do yourself a favor and work with another dealership--any other dealership then these guys!
I went into Rivergate Toyota on October 31, 2015 to buy a brand new highlander LE Plus. They said they had a titanium gray 2015 brand new for me at another lot. All I had to do was go ahead and sign the papers to finance it and they would put me in a rental until my car was delivered to the lot. That Monday I called and they said there was a death in the family and that my car had not been delivered yet. Tuesday they called me and said that my car was on the way and now it was a silver Highlander instead of the dark gray. Wednesday I called and they said they still haven't found the Highlander but to enjoy the rental they gave me. They said they were looking for a Highlander LE, but my paperwork says LE Plus, it has a few more options. They said no, they never said that and they are looking for my base model LE. So basically they sold me a car that they don't even own. On top of that they lied about the model and color that I was purchasing. They already took my $5000 down payment and trade in. Definitely need to get a news channel to investigate and expose them for violating consumer protection laws. It looks as though this isn't the first time they have fooled someone.