McMahon-Coyne-Vitantonio Funeral Home

Our Sales Team has been in contact with [redacted] regarding his complaint During our conversations we have found miscommunication to be the root cause of the misunderstanding and are working to find [redacted] a coach

Upon review of this complaint we have made contact with [redacted] and assured him that his refund was processed on 1/17/ We are confident that we have addressed all of [redacted] concerns at this time

I called and talked with [redacted] yesterday 7/to schedule a time for them to come in to talk through this situation They are on vacation until late this week and will contact me when they return ______________________ [redacted] Sales Manager General RV Center North Canton, OH Ph330-896-Extwww.generalrv.com

I have reviewed the complaint and received a reply from our Operations Manager at this location. (see below)Open review of the situation we cannot reimburse for lost wages or empty storage paid for a unit in our care.If [redacted] would be satisfied and able to move past our difficult start, we... would be willing to pay $500 in goodwill towards expenses incurred during this repair.Please let us know if that is agreeable and I will have the check cut next week.Respectfully, [redacted] Reply from [redacted] Ops manager Canton Ohio General RV,He ordered the Voltage in January of 2015 and was supposed to arrive to us in March but something happened with the factory and didn’t get it to us until May. The unit came in as a 2016 in the system but was actually a 2015 on all the paperwork which was supported by our finance manager at the time of delivery. It was to be believed the unit arrived as a 2016 and told the customer that it was good news that it was a 2016. This is not the case, it is a 2015.We had done several repairs following the Manufacturers guidelines. The repairs were lengthy, and resulted in a complete floor replacement. I spoke to [redacted] several times on these issues and helped get them resolved. [redacted] asked for us to refund him $1500 at the time which was half of his service contract that he purchased, I spoke to [redacted] and agreed that we would pay down his loan $1000 for refund towards his service contract. I offered this to [redacted] and he agreed that this would satisfy him. We sent out the paperwork for him to sign with it noted the agreement which he signed and sent back [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and see if the repairs are of the quality one would expect from a dealer such as General RV Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We drove all the way in to meet with [redacted] ***r He said because we signed a no refund clause we cannot get our money backThe money was put as a deposit down on the camper and was used in the purcahse of the camper without our permission We were told by [redacted] it was ok to sign that clause, that we would still get our money back [redacted] could not help us at allWaste of gas and time to go meet with him He could offer us nothing and wanted to know what they could do to redeem themselves All he did was apologize for how I was spoken to by the General Manager [redacted] did give us his business card and said from now we have any issues to contact him The handle to outside door was broke and he did get us a replacement for that Other than that we are out $1, All he kept saying was it went on the down payment for the camper I will not recommend them for any kind of sales at all Sneaky and under handed business Regards, [redacted]

We are unable to address the customers concernsThe money committed upfront was used as part of the down payment

Our store has been working with the *** to address all of their concerns regarding the repairs of Fleetwood General RV has reached out on behalf of the *** to the Manufacturer of the RV and there is an appointment scheduled in late October to take the RV back to the
manufacturer to have them make the necessary repairsWe will continue to follow the progress and work with our customer to get a satisfactory resolution

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will follow up with information if the repairs are not completed under warrantyAt this time I have been in contact with the service manager and have given him a list of repairs neededThe service repairs are scheduled for October 30th and 31st.
Kind Regards,
*** ***

Upon receipt of this complaint our Service Manager reached out to *** ***. They were able to arrange to have the unit brought in for service on 10-27-2017. We are confident that we will be able to work with *** *** *** *** to address all their concerns

This customer and our Operations Manager have been in contact. At this time we are working out a day and time for them to bring the unit in for our Service team to review their concernsWe are confident that we will be able to address all their issues during this visit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]After requesting time off work, renting a car and driving 1/hrs there we discovered our unit was not ready for pick upIt would have been really nice if General Rv would have sent somebody to inspect the unit before assuming the repairs were complete and we made the tripAfter a 16hours day - we are still no closer to getting our unit back than we were in October when we dropped it offThe slide on the unit IS NOT RIGHT (nor are we sure it ever will/can be)If it does not sit flush on the unit and you can see daylight when it is closed, there is a problem and you will get water in the unit and it will eventually ruin the structureGeneral Rv has denied our request to get a buyback on the unit and assured us that the factory could make this righthow much is too much? We have waited months, been through days of vacation, hours on the phone all to be exactly where we started, nowhere! Sending an email stating that you have no answers is not showing good faith, it is showing that the organization as a whole has flaws and that should not be my problemWe have owned this unit over a year now and still have some of the original issues that were assured time and time again that would be fixed and fixed rightAs a consumer I can not stress enough that this has gone on long enough and despite how it may put General Rv out, this unit should be bought backThis is not nor has it been a "standard" case
Regards,
*** ***

The Operations Manager [redacted]er and Service Manager [redacted] have scheduled for the customer to bring the unit in on the April 18th to have the Underbelly replaced.

Upon review of this complaint we have made contact with [redacted] and assured him that his refund was processed on 1/17/2018.  We are confident that we have addressed all of [redacted] concerns at this time.

I have reviewed the complaint and received a reply from our Operations Manager at this location. (see below)Open review of the situation we cannot reimburse for lost wages or empty storage paid for a unit in our care.If [redacted] would be satisfied and able to move past our difficult start, we...

would be willing to pay $500 in goodwill towards expenses incurred during this repair.Please let us know if that is agreeable and I will have the check cut next week.Respectfully, [redacted]Reply from [redacted] Ops manager Canton Ohio General RV,He ordered the Voltage in January of 2015 and was supposed to arrive to us in March but something happened with the factory and didn’t get it to us until May. The unit came in as a 2016 in the system but was actually a 2015 on all the paperwork which was supported by our finance manager at the time of delivery. It was to be believed the unit arrived as a 2016 and told the customer that it was good news that it was a 2016. This is not the case, it is a 2015.We had done several repairs following the Manufacturers guidelines. The repairs were lengthy, and resulted in a complete floor replacement. I spoke to [redacted] several times on these issues and helped get them resolved. [redacted] asked for us to refund him $1500 at the time which was half of his service contract that he purchased, I spoke to [redacted] and agreed that we would pay down his loan $1000 for refund towards his service contract. I offered this to [redacted] and he agreed that this would satisfy him. We sent out the paperwork for him to sign with it noted the agreement which he signed and sent back[redacted]

I called and talked with [redacted] yesterday 7/25 to schedule a time for them to come in to talk through this situation.  They are on vacation until late this week and will contact me when they return.         ______________________ [redacted] Sales Manager General RV...

Center North Canton, OH Ph. 330-896-8977 Ext. 6913 www.generalrv.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  We drove all the way in to meet with [redacted]r.  He said because we signed a no refund clause we cannot get our money back. The money was put as a deposit down on the camper and was used in the purcahse of the camper without our permission.    We were told by [redacted] it was ok to sign that clause, that we would still get our money back.  [redacted] could not help us at all. Waste of gas and time to go meet with him.  He could offer us nothing and wanted to know what they could do to redeem themselves.  All he did was apologize for how I was spoken to by the General Manager.  [redacted] did give us his business card and said from now we have any issues to contact him.   The handle to outside door was broke and he did get us a replacement for that.  Other than that we are out $1,000.00.   All he kept saying was it went on the down payment for the camper.   I will not recommend them for any kind of sales at all.   Sneaky and under handed business.  
Regards,
[redacted]