Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.What is major maintenance? An item that takes three full days to complete doesn't qualify?
Regards,
*** ***
VIP contract was signed at the time of sale by Mr*** and is not refundableNothing can be added to a customer's loan without their approval and signatureWe would never hold on to a customer's second key until they needed itThe second key should have been given to him when he
purchased the vehicle or picked up soon after the saleMr*** lost his key months after buying the car and the not having the second key should have been resolved well before this timeThe blown speaker should have been diagnosed and addressed by our service departmentIt's been over a year and 15,miles and there is nothing I can do about a blown speaker at this timeI will agree to refund Mr*** $for the key he purchased, $for the days of Sirius radio he never received and offer him $in goodwill for a total of $
The price we quoted Mr*** was for the vehicle onlyAll new and used vehicles are plus taxes, tags and $processingOur website clearly states we charge a $processing fee
" margin: 0px"> Kevin M***
General Manager
Sheehy Ford of Ashland
Washington Hwy
Ashland Va
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Please refund the $to me by check
Regards,
*** ***
We have had the representative from *** *** review the repairs, drive the vehicle to listen for the noise *** *** hears and inspect the cleanliness of the vehicle
after repairs were completeShe has approved everything we’ve doneSince we’ve repaired, the vehicle has been to two *** dealers for the noise and both dealers have not been able to verify the noise concernWe did not charge *** *** for a detail as it was not part of *** estimateFrom what I understand, *** *** was told by the *** rep to take the vehicle wherever she wanted and *** would reimburse her $for a detailWe would be happy to further assist *** *** with any issues, but *** *** must approve and pay any further repairs.
Respectfully,
*** *** *** *** ***
*** *** ** ***
*** *** ***
*** *** ***
*** ***
*** ***
I do apologize if you feel we have given you bad service. Our goal is to provide a first class experience to each and every customer, every visit. The service loaner for VIP customers is only available...
for major maintenance visits and it clearly states that on the website.
Respectfully,
Revdex.com spoke to the general manager of the dealership, who provided the following response:
Prior to the vehicle being re-sold, the dealership did put the vehicle through a thorough inspection found no issues. Additionally, they did provide a warranty with the vehicle. He also stated...
the customer was given $6,000 on his trade-in deal, which was more than fair for the vehicle, especially with 75,000 miles already on the vehicle. He also stated the customer saw the vehicle listed online for more than what it ended up selling for in the dealership. He stated that the trade-in deal was fair, and he was not willing to offer anything further for this trade-in deal that was already completed.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please note: that until [redacted] has received payment, I am not willing to close this complaint. As soon as this is received by the Finance Company, I will do so. Thank you!
Regards,
[redacted]
Basically, our position is very simple. [redacted] is a valued customer. We openly admit, as we did to him, that the...
employee (Service Advisor) he asked to hold the rotors for him to see forgot to tell the technician who in turn discarded them. This was an honest mistake and in no way was done to hide them from the customer. We stand by our original statement to him that the rotors were definitely needed. Also, the brake flush was pointed out to [redacted] as an added service and made complete sense with the maintenance performed on the brakes and should have been done – [redacted] approved all of this work after it was reviewed with him.
Having said this, we are in no way saying the customer is telling any untruths in his statements. If [redacted] believes that he was not informed of the brake flush charges, then we obviously failed to fully communicate and/or verify his understanding of the work performed. The rotors being discarded were an honest mistake, for which we apologize.
Finally, I am more than willing to work with the customer to make him comfortable with our relationship and try to re-earn his trust by providing either a refund of 222.23 or a credit in that amount to be used within the next 18 months at our location. Because [redacted] approved the work, it was needed, and was performed only after his approval, we will not be offering a full refund. The 222.23 is to credit for the optional brake flush of 122.23 that he was not clear we were doing and the additional 100.00 is a good faith gesture for the inconvenience and error on our part which was only and error and nothing more.
Thank you,
[redacted]
Service Manager
Sheehy Ford of Ashland
Direct: [redacted]
Main: [redacted]
[redacted]
www.sheehyfordashland.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:
Very misleading, as I would expect from Sheehy. I'm glad I just sold my car and won't have to deal with them ever again. It's too bad [redacted] reputation is being soiled by an unethical dealership.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.What is major maintenance? An item that takes three full days to complete doesn't qualify?
Regards,
*** ***
VIP contract was signed at the time of sale by Mr*** and is not refundableNothing can be added to a customer's loan without their approval and signatureWe would never hold on to a customer's second key until they needed itThe second key should have been given to him when he
purchased the vehicle or picked up soon after the saleMr*** lost his key months after buying the car and the not having the second key should have been resolved well before this timeThe blown speaker should have been diagnosed and addressed by our service departmentIt's been over a year and 15,miles and there is nothing I can do about a blown speaker at this timeI will agree to refund Mr*** $for the key he purchased, $for the days of Sirius radio he never received and offer him $in goodwill for a total of $
The price we quoted Mr*** was for the vehicle onlyAll new and used vehicles are plus taxes, tags and $processingOur website clearly states we charge a $processing fee
" margin: 0px"> Kevin M***
General Manager
Sheehy Ford of Ashland
Washington Hwy
Ashland Va
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Please refund the $to me by check
Regards,
*** ***
We have had the representative from *** *** review the repairs, drive the vehicle to listen for the noise *** *** hears and inspect the cleanliness of the vehicle
after repairs were completeShe has approved everything we’ve doneSince we’ve repaired, the vehicle has been to two *** dealers for the noise and both dealers have not been able to verify the noise concernWe did not charge *** *** for a detail as it was not part of *** estimateFrom what I understand, *** *** was told by the *** rep to take the vehicle wherever she wanted and *** would reimburse her $for a detailWe would be happy to further assist *** *** with any issues, but *** *** must approve and pay any further repairs.
Respectfully,
*** *** *** *** ***
*** *** ** ***
*** *** ***
*** *** ***
*** ***
*** ***
I do apologize if you feel we have given you bad service. Our goal is to provide a first class experience to each and every customer, every visit. The service loaner for VIP customers is only available...
for major maintenance visits and it clearly states that on the website.
Respectfully,
[redacted]
Revdex.com spoke to the general manager of the dealership, who provided the following response:
Prior to the vehicle being re-sold, the dealership did put the vehicle through a thorough inspection found no issues. Additionally, they did provide a warranty with the vehicle. He also stated...
the customer was given $6,000 on his trade-in deal, which was more than fair for the vehicle, especially with 75,000 miles already on the vehicle. He also stated the customer saw the vehicle listed online for more than what it ended up selling for in the dealership. He stated that the trade-in deal was fair, and he was not willing to offer anything further for this trade-in deal that was already completed.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please note: that until [redacted] has received payment, I am not willing to close this complaint. As soon as this is received by the Finance Company, I will do so. Thank you!
Regards,
[redacted]
Basically, our position is very simple. [redacted] is a valued customer. We openly admit, as we did to him, that the...
employee (Service Advisor) he asked to hold the rotors for him to see forgot to tell the technician who in turn discarded them. This was an honest mistake and in no way was done to hide them from the customer. We stand by our original statement to him that the rotors were definitely needed. Also, the brake flush was pointed out to [redacted] as an added service and made complete sense with the maintenance performed on the brakes and should have been done – [redacted] approved all of this work after it was reviewed with him.
Having said this, we are in no way saying the customer is telling any untruths in his statements. If [redacted] believes that he was not informed of the brake flush charges, then we obviously failed to fully communicate and/or verify his understanding of the work performed. The rotors being discarded were an honest mistake, for which we apologize.
Finally, I am more than willing to work with the customer to make him comfortable with our relationship and try to re-earn his trust by providing either a refund of 222.23 or a credit in that amount to be used within the next 18 months at our location. Because [redacted] approved the work, it was needed, and was performed only after his approval, we will not be offering a full refund. The 222.23 is to credit for the optional brake flush of 122.23 that he was not clear we were doing and the additional 100.00 is a good faith gesture for the inconvenience and error on our part which was only and error and nothing more.
Thank you,
[redacted]
Service Manager
Sheehy Ford of Ashland
Direct: [redacted]
Main: [redacted]
[redacted]
www.sheehyfordashland.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:
Very misleading, as I would expect from Sheehy. I'm glad I just sold my car and won't have to deal with them ever again. It's too bad [redacted] reputation is being soiled by an unethical dealership.
Regards,
[redacted]