Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below: Very misleading, as I would expect from Sheehy I'm glad I just sold my car and won't have to deal with them ever again It's too bad [redacted] reputation is being soiled by an unethical dealership Regards, [redacted]
Basically, our position is very simple [redacted] is a valued customer We openly admit, as we did to him, that the employee (Service Advisor) he asked to hold the rotors for him to see forgot to tell the technician who in turn discarded them This was an honest mistake and in no way was done to hide them from the customer We stand by our original statement to him that the rotors were definitely needed Also, the brake flush was pointed out to [redacted] as an added service and made complete sense with the maintenance performed on the brakes and should have been done – [redacted] approved all of this work after it was reviewed with him Having said this, we are in no way saying the customer is telling any untruths in his statements If [redacted] believes that he was not informed of the brake flush charges, then we obviously failed to fully communicate and/or verify his understanding of the work performed The rotors being discarded were an honest mistake, for which we apologize Finally, I am more than willing to work with the customer to make him comfortable with our relationship and try to re-earn his trust by providing either a refund of or a credit in that amount to be used within the next months at our location Because [redacted] approved the work, it was needed, and was performed only after his approval, we will not be offering a full refund The is to credit for the optional brake flush of that he was not clear we were doing and the additional is a good faith gesture for the inconvenience and error on our part which was only and error and nothing more Thank you, [redacted] Service Manager Sheehy Ford of Ashland Direct: [redacted] Main: [redacted] www.sheehyfordashland.com
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please note: that until [redacted] has received payment, I am not willing to close this complaint As soon as this is received by the Finance Company, I will do so Thank you! Regards, [redacted]
Revdex.com spoke to the general manager of the dealership, who provided the following response: Prior to the vehicle being re-sold, the dealership did put the vehicle through a thorough inspection found no issuesAdditionally, they did provide a warranty with the vehicleHe also stated the customer was given $6,on his tradeal, which was more than fair for the vehicle, especially with 75,miles already on the vehicleHe also stated the customer saw the vehicle listed online for more than what it ended up selling for in the dealershipHe stated that the tradeal was fair, and he was not willing to offer anything further for this tradeal that was already completed
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below: Very misleading, as I would expect from Sheehy I'm glad I just sold my car and won't have to deal with them ever again It's too bad [redacted] reputation is being soiled by an unethical dealership Regards, [redacted]
Basically, our position is very simple [redacted] is a valued customer We openly admit, as we did to him, that the employee (Service Advisor) he asked to hold the rotors for him to see forgot to tell the technician who in turn discarded them This was an honest mistake and in no way was done to hide them from the customer We stand by our original statement to him that the rotors were definitely needed Also, the brake flush was pointed out to [redacted] as an added service and made complete sense with the maintenance performed on the brakes and should have been done – [redacted] approved all of this work after it was reviewed with him Having said this, we are in no way saying the customer is telling any untruths in his statements If [redacted] believes that he was not informed of the brake flush charges, then we obviously failed to fully communicate and/or verify his understanding of the work performed The rotors being discarded were an honest mistake, for which we apologize Finally, I am more than willing to work with the customer to make him comfortable with our relationship and try to re-earn his trust by providing either a refund of or a credit in that amount to be used within the next months at our location Because [redacted] approved the work, it was needed, and was performed only after his approval, we will not be offering a full refund The is to credit for the optional brake flush of that he was not clear we were doing and the additional is a good faith gesture for the inconvenience and error on our part which was only and error and nothing more Thank you, [redacted] Service Manager Sheehy Ford of Ashland Direct: [redacted] Main: [redacted] www.sheehyfordashland.com
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please note: that until [redacted] has received payment, I am not willing to close this complaint As soon as this is received by the Finance Company, I will do so Thank you! Regards, [redacted]
Revdex.com spoke to the general manager of the dealership, who provided the following response: Prior to the vehicle being re-sold, the dealership did put the vehicle through a thorough inspection found no issuesAdditionally, they did provide a warranty with the vehicleHe also stated the customer was given $6,on his tradeal, which was more than fair for the vehicle, especially with 75,miles already on the vehicleHe also stated the customer saw the vehicle listed online for more than what it ended up selling for in the dealershipHe stated that the tradeal was fair, and he was not willing to offer anything further for this tradeal that was already completed