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McMichael's Service Center, Inc

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McMichael's Service Center, Inc Reviews (1)

Review: I work near the McMichael's location in [redacted], VA. I thought it would be nice to give business to the local shop. I had a string trimmer (weedeater) that was in need of repair. I brought the machine to the shop on a Wednesday and was quoted $50 for the repairs and told there might be a chance it was ready by Saturday. It has been two weeks. I had to call several times to determine the status of my machine. Finally, after the third call, I was told that it was not operating properly and to come pick it up. My wife went to pick it up. She was charged $40 for an alleged 1/2 hour labor. I am OK with paying a small diagnostic fee. However, this is absurd. The trimmer is only worth $125 brand new. I was totally kept in the dark. It's as if the company either couldn't be bothered with fixing the machine or did not have the ability to, but either way was OK with taking my money. If I was kept in the loop and offered choices based on initial diagnostics, some of this might have been OK. However, I am unaware of what the company did at all (I did not receive any sort of repair sheet). I suspect the fuel lines need to be changed out. I can get the parts from Lowes and do it my self for $10. I was OK with paying $50 for the prospect of a repaired machine in three or four days. However, two weeks later with no communication is unacceptable.Desired Settlement: I would like my money back. I think, based on the circumstances, there was no good faith effort to diagnose or repair the machine.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Auto Repair & Service

Address: 12820 Fitzwater Dr, Nokesville, Virginia, United States, 20182

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