[redacted] - [redacted] Parkway Apt San Diego, CA 92108Re: Revdex.com Complaint ID [redacted] ResponseDear [redacted] - [redacted] ,This letter is written in response to the correspondence received from the Revdex.com referenced aboveWe appreciate you bringing this matter to our attention and providing us the opportunity to address your concern.I have spoken to you on numerous occasions regarding your account status including on February 3" and also tried to call you on February 6" and left a message to make arrangements to have you come in to close your accountWe finally made contact again on February 10" and you stated you would call me again on February 11th but no return cal was received.Please know that your account was closed by SDCCU on February 14, and a cashier's check for the balance of the account has been mailed to the address of recordIf I can be of further assistance to you, please feel free to contact me at [redacted] ***Sincerely, [redacted] Vice President
Hello, [redacted] Re: Revdex.com Correspondence # [redacted] Dear Mr*** Thank you for allowing us the opportunity to respond to the above-referenced correspondence received February 13, concerning an auto loan with San Diego County Credit UnionAfter reviewing your letter and account, we have adjusted your due date to March 24, to correspond to the payments received We thank you for your business and look forward to continuing to serve your financial needsIf you have additional questions regarding this matter, please contact me directly at [redacted] , ext***Sincerely, [redacted] Executive Assistant Phone [redacted] **| [redacted] Visit us at www.sdccu.com | [redacted]
[redacted] ***Re: Revdex.com ComplaintDear Ms***, Thank you for speaking with me regarding your complaint filed with the BetterBusiness BureauAs we discussed, San Diego County Credit Union has no recordof receiving a deposit from the California State Franchise Tax Board into youraccount between April and December 2016.Please contact me if you have any questions at [redacted] ***
Re: Revdex.com San Diego, ID [redacted] Dear [redacted] and [redacted] ,This letter is written in response to the correspondence received from the Revdex.com in reference to your consumer complaintWe appreciate you bringing this matter to our attention and providing us the opportunity to address your Concerns.In your complaint, you inquired about a dispute from December Your account was provided provisional credit by San Diego County Credit Union (SDCCU) for the disputed amount in November Two days later, the merchant posted a credit voucher to your account for the disputed amountSDCCU mailed a resolution letter to the address on file stating that, due to the merchant providing you with a Credit, the provisional credit issued by SDCCU would be reversed days after the date of the letter (December 7, 2016)The amount of the provisional credit was reversed on December 16, 2015.In February, SDCCU reviewed the disputed transaction and the reversal of the provisional credit with Ms [redacted] A detailed explanation was provided over the telephone and in writingAccount statements were provided that highlighted the account balance, all disputed amounts, provisional credits, merchant credit vouchers and provisional credit reversals for your disputes.In an effort to prevent the account from possibly going through the collection process, a re-payment plan to cover the amount of the provisional credit was agreed upon between SDCCU and Ms [redacted] We will forward you again, the detailed explanation of the amount due to SDCCU to the address on file.We appreciate your membership with SDCCU and thank you for the opportunity to bring this matter to resolutionPlease contact me at 877-732-x [redacted] with any questions or if you need additional information
Dear [redacted] ,This letter is written in response to the Revdex.com complaint rebuttal received by San Diego County Credit Union (SDCCU) regarding [redacted] R [redacted] SDCCU has addressed Mr [redacted] ’s complaint in a letter dated November 6, 2015.The credit union’s position remains unchanged.Should you have further questions regarding this matter, please feel free to contact me at (877) 732-Ext***Sincerely, [redacted] Vice President, Fraud Investigations
March 6, [redacted] Re: Revdex.com Complaint Dear Ms***, Thank you for speaking with me regarding your complaint filed with the RevDex.comAs we discussed, San Diego County Credit Union has no record of receiving a deposit from the California State Franchise Tax Board into your account between April and December [redacted] Sincerely, [redacted] Senior Vice President
Dear Mr***,San Diego County Credit Union (SDCCU) is in receipt of the above referenced complaint fited with the Revdex.comThank you for allowing me the opportunity to address your concerns and bring this matter to resolution during our recent phone conversation.We appreciate your many years of membership and look forward to assisting you with all your financial needsShould you have any further questions, please feel free to contact me at (877) 732-extension ***.Sincerely, [redacted] Senior Vice President
Hi, Please see the attached response to complaint # [redacted] rebuttal Thank you, [redacted] Dear Mr [redacted] ,San Diego County Credit Union (SDCCU) is in receipt of your Revdex.com response to our letter dated December 22, This letter is written to inform you that SDCCU's initial position has not changed and considers this case closed[redacted] Chief Operating Officer
Re: Revdex.com Consumer Complaint # [redacted] Dear Mr [redacted] ,Thank you for taking time to write regarding your recent experience with our call center representative as addressed in the above referenced complaint.Unfortunately, as we discussed in our phone conversation on May 5, 2017, We were unable to cancel the pending Bill Payer Plus payment to [redacted] because the payment was already in processWe did, however, waive the $ACH Courtesy Clearing fee as a member accommodation to you.Regarding the California Franchise Tax Board (FTB) levy, the request to withdraw funds must be followed as soon as the Writ is received to remain compliant with the legal orderSDCCU does mail a copy of the levy directly to the consumer and as discussed, we are unable to waive the fee associated with this legal order.Any further questions you may have regarding the levy must be directed to the California Franchise Tax Board.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business has taken action and I consider this complaint resolved Regards, [redacted]
Hi, Please see the attached response letter for complaint # [redacted] Thank you, [redacted] San Diego County Credit UnionThank you, [redacted] Dear Mr [redacted] ,San Diego County Credit Union (SDCCU) is in receipt of your Revdex.com response referenced aboveThis letter is written to inform you that SDCCU's initial position has not changed and considers this case closedWe have respectfully responded to your concerns regarding this complaint in letters addressed to you with copies to the Revdex.com dated December 22, and again on December 23, 2015.Sincerely, [redacted] Chief Operating Officer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below there is no attached response Second time, no response Regards, [redacted]
[redacted] Dear Ms [redacted] :Thank you for allowing us the opportunity to respond to the above-referencedcorrespondence received October 10, concerning reporting credit card informationto the national credit reporting agencies (CRAs)SDCCU previously notified the CRAs todelete the information from your credit reportWe have contacted them again to requestthe deletion of the Visa information.If you have additional questions regarding this matter, please contact me directly at ###-###-####, ext***Sincerely, [redacted] Executive Vice President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be perfectly satisfactory to me I consider this complaint resolved It turns out it was simply a training issueI would like to add that the person helping me, [redacted] , resolved my complaint quickly and with no additional action needed by meShe was very efficient, understanding, capable and smartKudo's to SDCCU for having such an excellent employee on staff! I'm back to rating SDCCU an A+Thank you [redacted] for everything Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The police reports were provided in error and I provided proof of identity in the branchI have copies of both police reports also the stop payments that were placed on the checks before they received the police reportsThey never provided this information and the cashiers checks they put stop payments on still have not been reissued Regards, [redacted]
[redacted] - [redacted] Parkway Apt San Diego, CA 92108Re: Revdex.com Complaint ID [redacted] ResponseDear [redacted] - [redacted] ,This letter is written in response to the correspondence received from the Revdex.com referenced aboveWe appreciate you bringing this matter to our attention and providing us the opportunity to address your concern.I have spoken to you on numerous occasions regarding your account status including on February 3" and also tried to call you on February 6" and left a message to make arrangements to have you come in to close your accountWe finally made contact again on February 10" and you stated you would call me again on February 11th but no return cal was received.Please know that your account was closed by SDCCU on February 14, and a cashier's check for the balance of the account has been mailed to the address of recordIf I can be of further assistance to you, please feel free to contact me at [redacted] ***Sincerely, [redacted] Vice President
Hello, [redacted] Re: Revdex.com Correspondence # [redacted] Dear Mr*** Thank you for allowing us the opportunity to respond to the above-referenced correspondence received February 13, concerning an auto loan with San Diego County Credit UnionAfter reviewing your letter and account, we have adjusted your due date to March 24, to correspond to the payments received We thank you for your business and look forward to continuing to serve your financial needsIf you have additional questions regarding this matter, please contact me directly at [redacted] , ext***Sincerely, [redacted] Executive Assistant Phone [redacted] **| [redacted] Visit us at www.sdccu.com | [redacted]
[redacted] ***Re: Revdex.com ComplaintDear Ms***, Thank you for speaking with me regarding your complaint filed with the BetterBusiness BureauAs we discussed, San Diego County Credit Union has no recordof receiving a deposit from the California State Franchise Tax Board into youraccount between April and December 2016.Please contact me if you have any questions at [redacted] ***
Re: Revdex.com San Diego, ID [redacted] Dear [redacted] and [redacted] ,This letter is written in response to the correspondence received from the Revdex.com in reference to your consumer complaintWe appreciate you bringing this matter to our attention and providing us the opportunity to address your Concerns.In your complaint, you inquired about a dispute from December Your account was provided provisional credit by San Diego County Credit Union (SDCCU) for the disputed amount in November Two days later, the merchant posted a credit voucher to your account for the disputed amountSDCCU mailed a resolution letter to the address on file stating that, due to the merchant providing you with a Credit, the provisional credit issued by SDCCU would be reversed days after the date of the letter (December 7, 2016)The amount of the provisional credit was reversed on December 16, 2015.In February, SDCCU reviewed the disputed transaction and the reversal of the provisional credit with Ms [redacted] A detailed explanation was provided over the telephone and in writingAccount statements were provided that highlighted the account balance, all disputed amounts, provisional credits, merchant credit vouchers and provisional credit reversals for your disputes.In an effort to prevent the account from possibly going through the collection process, a re-payment plan to cover the amount of the provisional credit was agreed upon between SDCCU and Ms [redacted] We will forward you again, the detailed explanation of the amount due to SDCCU to the address on file.We appreciate your membership with SDCCU and thank you for the opportunity to bring this matter to resolutionPlease contact me at 877-732-x [redacted] with any questions or if you need additional information
Dear [redacted] ,This letter is written in response to the Revdex.com complaint rebuttal received by San Diego County Credit Union (SDCCU) regarding [redacted] R [redacted] SDCCU has addressed Mr [redacted] ’s complaint in a letter dated November 6, 2015.The credit union’s position remains unchanged.Should you have further questions regarding this matter, please feel free to contact me at (877) 732-Ext***Sincerely, [redacted] Vice President, Fraud Investigations
March 6, [redacted] Re: Revdex.com Complaint Dear Ms***, Thank you for speaking with me regarding your complaint filed with the RevDex.comAs we discussed, San Diego County Credit Union has no record of receiving a deposit from the California State Franchise Tax Board into your account between April and December [redacted] Sincerely, [redacted] Senior Vice President
Dear Mr***,San Diego County Credit Union (SDCCU) is in receipt of the above referenced complaint fited with the Revdex.comThank you for allowing me the opportunity to address your concerns and bring this matter to resolution during our recent phone conversation.We appreciate your many years of membership and look forward to assisting you with all your financial needsShould you have any further questions, please feel free to contact me at (877) 732-extension ***.Sincerely, [redacted] Senior Vice President
Hi, Please see the attached response to complaint # [redacted] rebuttal Thank you, [redacted] Dear Mr [redacted] ,San Diego County Credit Union (SDCCU) is in receipt of your Revdex.com response to our letter dated December 22, This letter is written to inform you that SDCCU's initial position has not changed and considers this case closed[redacted] Chief Operating Officer
Re: Revdex.com Consumer Complaint # [redacted] Dear Mr [redacted] ,Thank you for taking time to write regarding your recent experience with our call center representative as addressed in the above referenced complaint.Unfortunately, as we discussed in our phone conversation on May 5, 2017, We were unable to cancel the pending Bill Payer Plus payment to [redacted] because the payment was already in processWe did, however, waive the $ACH Courtesy Clearing fee as a member accommodation to you.Regarding the California Franchise Tax Board (FTB) levy, the request to withdraw funds must be followed as soon as the Writ is received to remain compliant with the legal orderSDCCU does mail a copy of the levy directly to the consumer and as discussed, we are unable to waive the fee associated with this legal order.Any further questions you may have regarding the levy must be directed to the California Franchise Tax Board.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business has taken action and I consider this complaint resolved Regards, [redacted]
Hi, Please see the attached response letter for complaint # [redacted] Thank you, [redacted] San Diego County Credit UnionThank you, [redacted] Dear Mr [redacted] ,San Diego County Credit Union (SDCCU) is in receipt of your Revdex.com response referenced aboveThis letter is written to inform you that SDCCU's initial position has not changed and considers this case closedWe have respectfully responded to your concerns regarding this complaint in letters addressed to you with copies to the Revdex.com dated December 22, and again on December 23, 2015.Sincerely, [redacted] Chief Operating Officer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below there is no attached response Second time, no response Regards, [redacted]
[redacted] Dear Ms [redacted] :Thank you for allowing us the opportunity to respond to the above-referencedcorrespondence received October 10, concerning reporting credit card informationto the national credit reporting agencies (CRAs)SDCCU previously notified the CRAs todelete the information from your credit reportWe have contacted them again to requestthe deletion of the Visa information.If you have additional questions regarding this matter, please contact me directly at ###-###-####, ext***Sincerely, [redacted] Executive Vice President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be perfectly satisfactory to me I consider this complaint resolved It turns out it was simply a training issueI would like to add that the person helping me, [redacted] , resolved my complaint quickly and with no additional action needed by meShe was very efficient, understanding, capable and smartKudo's to SDCCU for having such an excellent employee on staff! I'm back to rating SDCCU an A+Thank you [redacted] for everything Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The police reports were provided in error and I provided proof of identity in the branchI have copies of both police reports also the stop payments that were placed on the checks before they received the police reportsThey never provided this information and the cashiers checks they put stop payments on still have not been reissued Regards, [redacted]