Revdex.com Complaint # [redacted] Customer entered into a fixed price contract in July The price per gallon of oil fluctuates daily and is not under HOP Energy- [redacted] Energy’s control The price of oil has dropped recently and in the future may rise again If the customer would like to cancel his contract, the early termination fee will apply and once paid, a new contract with a new fixed rate will be established
Complaint ID # [redacted] The [redacted] flyer for “All New Heating Equipment” at 0% interest for months does not extend to oil to gas conversions Please see the paragraph below which was copied and pasted from the flyer Offer is for new installations only and cannot be combined with other incentives Interest free financing and no down payment are for automatic delivery customers only and are subject to proper credit approvalOffer is not valid for oil to gas conversions Offer expires October 31, and may be terminated at any time without notice Other conditions may apply We apologize for any confusion this offer may have caused HIC# [redacted] , NJ LIC# [redacted]
Revdex.com Complaint # [redacted] Customer signed a fixed contract effective 1-29-14, automatic delivery with a $early termination fee Automatic oil delivery is based on estimated useage and delivered as such The early termination fee is documented within the signed contract and because of this the fee will not be waived
The statement that you copied and pasted from the mailer that I received was NOT on thereMaybe the new mailer you just sent out had the new statement on there, since you had other problems with thisWe went with a different company who have been wonderful and accommodating to their customersIts very unfortunate that you continue to put the blame on your customers when you obviously made the mistakeOur salesman that came out to our house and walked us through everything and gave us a quote looked at the mailer we received and said that we SHOULD be able to use it because NOTHING was stated that you said in your responseIf you need to see that mailer that I received, I would be glad to show you or paste it on this site so that other people can see how your company does not own up to their mistakesI will NOT be recommending your services to any of my friends, family and acquaintances Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Revdex.com Complaint # [redacted] Customer entered into a fixed price contract in July The price per gallon of oil fluctuates daily and is not under HOP Energy- [redacted] Energy’s control The price of oil has dropped recently and in the future may rise again If the customer would like to cancel his contract, the early termination fee will apply and once paid, a new contract with a new fixed rate will be established
Complaint ID # [redacted] The [redacted] flyer for “All New Heating Equipment” at 0% interest for months does not extend to oil to gas conversions Please see the paragraph below which was copied and pasted from the flyer Offer is for new installations only and cannot be combined with other incentives Interest free financing and no down payment are for automatic delivery customers only and are subject to proper credit approvalOffer is not valid for oil to gas conversions Offer expires October 31, and may be terminated at any time without notice Other conditions may apply We apologize for any confusion this offer may have caused HIC# [redacted] , NJ LIC# [redacted]
Revdex.com Complaint # [redacted] Customer signed a fixed contract effective 1-29-14, automatic delivery with a $early termination fee Automatic oil delivery is based on estimated useage and delivered as such The early termination fee is documented within the signed contract and because of this the fee will not be waived
I spoke to *** and he said we will credit his ( [redacted] ) account and bring the balance to $
The statement that you copied and pasted from the mailer that I received was NOT on thereMaybe the new mailer you just sent out had the new statement on there, since you had other problems with thisWe went with a different company who have been wonderful and accommodating to their customersIts very unfortunate that you continue to put the blame on your customers when you obviously made the mistakeOur salesman that came out to our house and walked us through everything and gave us a quote looked at the mailer we received and said that we SHOULD be able to use it because NOTHING was stated that you said in your responseIf you need to see that mailer that I received, I would be glad to show you or paste it on this site so that other people can see how your company does not own up to their mistakesI will NOT be recommending your services to any of my friends, family and acquaintances Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***