[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I apologize for the frustration The *** request for *** was processed on 1/24/and confirmed as delivered to the panelist's *** account on or prior to 2/1/2014; a total of days
I'm not certain where the confusion about the processing time comes in
I have pasted below the information on our FAQ page along with the information on our CashOut page Both make it clear the payment process can take up to two weeks depending on how close to a Monday the request is made
Additionally, the site also displays the following after the request is made In this case, for the amount of ***
***l request issued for the amount of
*** They should receive their *** deposit about one to two weeks after the following Monday
On the FAQ's page it states:
It couldn't be easierOnce you have earned a
minimum of $*** simply login to the member page and click "Click Here to
Cashout!!!" under Member Summary on the right navigation panelAfter you
confirm your mailing and email address, your payment will be processed within
1-weeks depending on the day of the week it is submitted and sent by the
method that you select on the cashout page
*** Payments are processed the same day and
submitted to *** every Monday*** will process the payments to your
*** account within 5-business days. ***
payment is not instant, however, and can take an additional week to
process in *** system
On the CashOut page it states by request type:
*** *** *** requests are processed the
same day and can take 1-weeks before the redemption code is sent to the email
address that matches the email address currently on file with *** Online
*** requests are processed the same day and
can take 1-weeks before the amount is posted to the *** account associated
with your email address in *** OnlineNote, you must have a valid ***
account that matches the email address currently on file with ***d Online
*** *** *** *** requests are processed the
same day and can take 1-weeks before the redemption code is sent to the email
address that matches the email address currently on file with *** Online
*** *** *** requests are processed the
same day and can take 1-weeks before the redemption code is sent to the email
address that matches the email address currently on file with *** Online.
I believe the process already handled the panelist's request If there is anything else our team can do, please let us know
Thank you
I have spent a great deal of time looking into this complaint Largely the information supplied by our helpdesk to the panelist was correct We show the panelist has responded to survey invitations and completed Two she has been credited for and is due for crediting late
last week or early this week As noted in our member terms and on all of our invitations, credits take place 10-days after a study closes Not when the respondent completes the survey This is in accordance with CASRO guidelines requiring us not to pay for bad data Once a study closes, our internal quality assurance team, as well as those from our client, review the data for validation If this process completes sooner than the 10-days, it is always credited at the time of approval
While reviewing the panelists study history (see attached), there were a few things of note First, there are breakoffs - surveys where the panelist started the survey but did not finish the survey Most notably, I found three surveys (highlighted in attachment) where the panelist did not qualify where she spent more than the acceptable amount of time for screening - typically minutes These were studies hosted outside of MindField Online, as noted on our initial landing page, so I reached out to the client on these studies While the details from the clients did not prove to be definitive, in the end, I decided to apply a credit for these three studies due to the time that was spent prior to disqualification
I believe this answers the panelists questions about crediting and our efforts are well within the terms set forth in our membership process Additionally, we have provided credits beyond what was initially required
Best,
*** ***
Senior Vice President
Good Morning I apologize for the delayed response as the Revdex.com email found it's way to our S*** folder and only landed in my inbox on Monday I was able to research the account and can largely confirm the information provided by the panelist I show all pending credits
to date are $ I have approved an early credit for all studies that have not previously been credited Some had been credited since the time of this email Our invitations and policies clearly indicate that in accordance with CASRO guidelines, all studies will go through a data review process at the client end and upon approval will be credited within 10-days of the study (not individual survey) completion For most studies, this happens within several days to a week but some extended studies require longer unfortunately Also, please confirm the email address you are using is *** There is no record in our ticket system logs of any emails from the email address or panelist ID Any tickets that are not responded to within hours are flagged to senior management We can also receive calls during business hours M-F at *** Thank you
GreetingsI have provided two attachments One is the transcript of the communication initiated through our helpdesk team The other is an up to the minute spreadsheet of the survey history for the panelist making the complaint As you can see, Ms*** has completed
one survey to date She is also active in three multi-part surveys There is one survey that is now closed that she started but did not finish All other surveys she has either disqualified or overquota'd in One of those surveys is over our standard screener length of minutes, so I will have a $incentive (the standard incentive for up to minutes) added to her account The one complete is still live in field and will be credited to her account within 10-days of the study completion in accordance with our member terms and the terms outlined on all of our survey invitations The same will hold true for the multi-part completes assuming Ms*** follows through with her commitments for those surveys.
Based on all of this information, I have summarized what Ms*** has earned/will earn below, if she finishes the multi-part completes:
*** = $Complete
*** = $In progress
*** = $In progress
*** = $In progress
*** = $Bonus incentive due to length of screener
Total Upon Completion of all Multi-part Studies = $
As previously mentioned, our member terms and survey invitations both make it clear that ALL incentives will be credited within 10-days of the study completion This allows our clients the opportunity to review the data and eliminate any data deem to be of poor quality and in accordance of our Data Quality Policy This information can be reviewed with all of our other policies at MindFieldOnline.com or by clicking on the appropriate links in our survey invitations I hope this resolves any confusion on Ms*** part We look forward to her completion on the committed studies and will gladly provide the incentives as outlined here and in our survey invitations
Regards,
Jay Mace
Senior Vice President
I just logged in to check the status on this and notice the response I posted last week doesn't show in the trail of conversation I have reposted it below:
I apologize for the frustration. Upon looking up these studies I have
confirmed
that study *** closed at the end of February. This study was live in field for an extended
period of time (over three months). At
the time of this complaint the study was inside of the 10-day data review
period. It has since fully closed and
the data approved. My system shows this
credit was applied early this week. Regarding
study *** this study is currently live and is expected to close by the end
of this week or early next week. There
is, of course, the 10-day data review period and crediting will take place
as soon as it fully closes as well. We
do show this respondent as a complete for the study in our systemPlease let
me know if I can be of any further assistance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No one can force you to pay what you owe meI wll be forced to take further action by creating a Website telling other potential MindField users how you allowed me to work on surveys that you refused to pay for.
Regards,
*** ***
I signed up with McMillion Research LLC's Mindfield site I've been a member for quite a whileWhile they provide many survey opportunities, they are horrible in holding up their end of the dealYou are supposed to be credited for each survey you do within 10-per their own statement on each survey they send out Yet that is NOT the caseIt takes months to get creditedI have emailed them a number of times just to get credited, otherwise, this doesn't happen I did a survey in February of this year, and still haven't been credited They claim they have to wait until the survey has to close out before they can credit me, but this is a lieWhy state I will get credit 10-days after finishing a survey, if that's not the case I have worked with another survey website who offers surveys from the same companies that Mindfield currently doesThat site credits you immediately for each survey, and when I cash in rewards, I immediately receive my reward, no waiting There is a problem hereMcMillion doesn't treat their survey participants with respect They are not compensating me for my time to help them out, which in turn benefits them, and makes them a lot of money This desperately needs to be fixedI have emailed them twice in the last month over crediting my account for surveys I have completed over the last months, and I am now being ignored
Unfortunately, I have little more I can offer I provided a very comprehensible review of the account and the money potentially due Ms*** Everything is duly covered in the Member's Terms which were agreed to; the survey invitations; and additional site documentation we provide
Greetings.
We are a little perplexed here. We do show the account deactivated by the user which explains why the consumer doesn't have access. I am also unable to research the support discussions since the email used for inquiry is different than the email the account was setup...
under. I can research this portion of the complaint if provided the unknown email since this complaint was filed under the email we already have on file.Regarding the requested [redacted] gift card. We show the request was made and the card should have been received as advertised on or around March 30th. [redacted] has confirmed this. The gift code and amount is shown here:
[redacted]
[redacted]
I believe this was the primary purpose behind the complaint and was already in progress which the consumer seems to acknowledge in their verbiage by stating we responded about the [redacted] credit only. If there is more that is needed, please let us know.
Regarding the closed account, we have a policy that any user closed account cannot be reopened by user request for 90 days. This is to protect us from various tech and other related attacks. If the consumer would like to reopen the account she can request this through our support department via telephone at [redacted]
I hope this is helpful.
I have reviewed the account and the helpdesk conversation with [redacted] It would seem everything was remedied and acknowledged on the same day his complaint was filed. I have provided that trail here:[redacted]sDec 29, 2014 13:12thankyou MindFieldOnline Helpdesk Dec 29, 2014 12:29 [redacted] I have credited the 2 studies listedas pending on your account and placed a $12.50 PayPal request on your account.These payments typically take around a week for processing and delivery. Asinstructed, your [redacted] Online account has been canceled and opted out ofreceiving future survey invitations from [redacted] Youmay receive emails for 1-2 weeks due to studies your email address was pulledinto prior to canceling your account. You will not be pulled into sample fornew studies. Thank you for your participation with [redacted] Thanks,[redacted]Online Support[redacted]1-800-969-9235(Toll Free) Thanks,[redacted]Online Support[redacted]1-800-969-9235(Toll Free) [redacted]Dec 29, 2014 11:51OKit wasnt the day I wrote this. can you just go ahead and cash me out foreverything I have compang and already have,please? ive been a member for alotof yers and the earnings are pitiful. ive attempted probably over a thousandstuyds for a lousy 140? bucks. this is a joke waste of my time. ive alreadyfiled a new Revdex.com comaplint thet they just sent to you. please just cash me outwith paypal now,today,please and let this end.I just cant be a member anymore.please [redacted]Online Helpdesk Dec 29, 2014 11:21 It is showing as $5.00 based upon what I amseeing on your account page. Thanks,[redacted]Online Support[redacted]1-800-969-9235(Toll Free) [redacted]Dec 29, 2014 10:16whydoes it say 2.00 in my account history? thats what I asked. [redacted]Online Helpdesk Dec 29, 2014 10:01 [redacted] I am showing Study [redacted] islisted as pending for $5.00 on your [redacted] Online account. Thank you foryour participation with [redacted] Online.Thanks,[redacted]Online Support[redacted]1-800-969-9235(Toll Free) [redacted]Dec 27, 2014 07:35-From [redacted] Contact Request Form - [redacted] Writes, I just checked[redacted]which I fully completed and didnt get credit. it is a 5.00 survey.you have it listed as pending and a 2.00 apyment. User[redacted]If there is any additional information needed regarding this matter, please feel free to contact me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't need any further action here but they clearly did not understand the complaint. I got the [redacted] credit, which was just fine, but I never removed myself from the account. At this time, however, I have no interest in any response or any further contact. Thank you.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have just returned from vacation and found this email. I have my team investigating the complaint and will have a response soon. My apologies for the delay. The sender at Revdex.com should have received my out of office message with the appropriate instructions to ensure quicker...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I have every email I sent, so not having any record is ridiculous. Crediting accounts used to be in 10 to 14 days, My pending credits dated back 7 months. It's sad it took this complaint to resolve a problem for a member of 10 years.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I apologize for the frustration The *** request for *** was processed on 1/24/and confirmed as delivered to the panelist's *** account on or prior to 2/1/2014; a total of days
I'm not certain where the confusion about the processing time comes in
I have pasted below the information on our FAQ page along with the information on our CashOut page Both make it clear the payment process can take up to two weeks depending on how close to a Monday the request is made
Additionally, the site also displays the following after the request is made In this case, for the amount of ***
***l request issued for the amount of
*** They should receive their *** deposit about one to two weeks after the following Monday
On the FAQ's page it states:
It couldn't be easierOnce you have earned a
minimum of $*** simply login to the member page and click "Click Here to
Cashout!!!" under Member Summary on the right navigation panelAfter you
confirm your mailing and email address, your payment will be processed within
1-weeks depending on the day of the week it is submitted and sent by the
method that you select on the cashout page
*** Payments are processed the same day and
submitted to *** every Monday*** will process the payments to your
*** account within 5-business days. ***
payment is not instant, however, and can take an additional week to
process in *** system
On the CashOut page it states by request type:
*** *** *** requests are processed the
same day and can take 1-weeks before the redemption code is sent to the email
address that matches the email address currently on file with *** Online
*** requests are processed the same day and
can take 1-weeks before the amount is posted to the *** account associated
with your email address in *** OnlineNote, you must have a valid ***
account that matches the email address currently on file with ***d Online
*** *** *** *** requests are processed the
same day and can take 1-weeks before the redemption code is sent to the email
address that matches the email address currently on file with *** Online
*** *** *** requests are processed the
same day and can take 1-weeks before the redemption code is sent to the email
address that matches the email address currently on file with *** Online.
I believe the process already handled the panelist's request If there is anything else our team can do, please let us know
Thank you
I have spent a great deal of time looking into this complaint Largely the information supplied by our helpdesk to the panelist was correct We show the panelist has responded to survey invitations and completed Two she has been credited for and is due for crediting late
last week or early this week As noted in our member terms and on all of our invitations, credits take place 10-days after a study closes Not when the respondent completes the survey This is in accordance with CASRO guidelines requiring us not to pay for bad data Once a study closes, our internal quality assurance team, as well as those from our client, review the data for validation If this process completes sooner than the 10-days, it is always credited at the time of approval
While reviewing the panelists study history (see attached), there were a few things of note First, there are breakoffs - surveys where the panelist started the survey but did not finish the survey Most notably, I found three surveys (highlighted in attachment) where the panelist did not qualify where she spent more than the acceptable amount of time for screening - typically minutes These were studies hosted outside of MindField Online, as noted on our initial landing page, so I reached out to the client on these studies While the details from the clients did not prove to be definitive, in the end, I decided to apply a credit for these three studies due to the time that was spent prior to disqualification
I believe this answers the panelists questions about crediting and our efforts are well within the terms set forth in our membership process Additionally, we have provided credits beyond what was initially required
Best,
*** ***
Senior Vice President
Good Morning I apologize for the delayed response as the Revdex.com email found it's way to our S*** folder and only landed in my inbox on Monday I was able to research the account and can largely confirm the information provided by the panelist I show all pending credits
to date are $ I have approved an early credit for all studies that have not previously been credited Some had been credited since the time of this email Our invitations and policies clearly indicate that in accordance with CASRO guidelines, all studies will go through a data review process at the client end and upon approval will be credited within 10-days of the study (not individual survey) completion For most studies, this happens within several days to a week but some extended studies require longer unfortunately Also, please confirm the email address you are using is *** There is no record in our ticket system logs of any emails from the email address or panelist ID Any tickets that are not responded to within hours are flagged to senior management We can also receive calls during business hours M-F at *** Thank you
GreetingsI have provided two attachments One is the transcript of the communication initiated through our helpdesk team The other is an up to the minute spreadsheet of the survey history for the panelist making the complaint As you can see, Ms*** has completed
one survey to date She is also active in three multi-part surveys There is one survey that is now closed that she started but did not finish All other surveys she has either disqualified or overquota'd in One of those surveys is over our standard screener length of minutes, so I will have a $incentive (the standard incentive for up to minutes) added to her account The one complete is still live in field and will be credited to her account within 10-days of the study completion in accordance with our member terms and the terms outlined on all of our survey invitations The same will hold true for the multi-part completes assuming Ms*** follows through with her commitments for those surveys.
Based on all of this information, I have summarized what Ms*** has earned/will earn below, if she finishes the multi-part completes:
*** = $Complete
*** = $In progress
*** = $In progress
*** = $In progress
*** = $Bonus incentive due to length of screener
Total Upon Completion of all Multi-part Studies = $
As previously mentioned, our member terms and survey invitations both make it clear that ALL incentives will be credited within 10-days of the study completion This allows our clients the opportunity to review the data and eliminate any data deem to be of poor quality and in accordance of our Data Quality Policy This information can be reviewed with all of our other policies at MindFieldOnline.com or by clicking on the appropriate links in our survey invitations I hope this resolves any confusion on Ms*** part We look forward to her completion on the committed studies and will gladly provide the incentives as outlined here and in our survey invitations
Regards,
Jay Mace
Senior Vice President
I just logged in to check the status on this and notice the response I posted last week doesn't show in the trail of conversation I have reposted it below:
I apologize for the frustration. Upon looking up these studies I have
confirmed
that study *** closed at the end of February. This study was live in field for an extended
period of time (over three months). At
the time of this complaint the study was inside of the 10-day data review
period. It has since fully closed and
the data approved. My system shows this
credit was applied early this week. Regarding
study *** this study is currently live and is expected to close by the end
of this week or early next week. There
is, of course, the 10-day data review period and crediting will take place
as soon as it fully closes as well. We
do show this respondent as a complete for the study in our systemPlease let
me know if I can be of any further assistance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No one can force you to pay what you owe meI wll be forced to take further action by creating a Website telling other potential MindField users how you allowed me to work on surveys that you refused to pay for.
Regards,
*** ***
I signed up with McMillion Research LLC's Mindfield site I've been a member for quite a whileWhile they provide many survey opportunities, they are horrible in holding up their end of the dealYou are supposed to be credited for each survey you do within 10-per their own statement on each survey they send out Yet that is NOT the caseIt takes months to get creditedI have emailed them a number of times just to get credited, otherwise, this doesn't happen I did a survey in February of this year, and still haven't been credited They claim they have to wait until the survey has to close out before they can credit me, but this is a lieWhy state I will get credit 10-days after finishing a survey, if that's not the case I have worked with another survey website who offers surveys from the same companies that Mindfield currently doesThat site credits you immediately for each survey, and when I cash in rewards, I immediately receive my reward, no waiting There is a problem hereMcMillion doesn't treat their survey participants with respect They are not compensating me for my time to help them out, which in turn benefits them, and makes them a lot of money This desperately needs to be fixedI have emailed them twice in the last month over crediting my account for surveys I have completed over the last months, and I am now being ignored
Unfortunately, I have little more I can offer I provided a very comprehensible review of the account and the money potentially due Ms*** Everything is duly covered in the Member's Terms which were agreed to; the survey invitations; and additional site documentation we provide
Greetings.
We are a little perplexed here. We do show the account deactivated by the user which explains why the consumer doesn't have access. I am also unable to research the support discussions since the email used for inquiry is different than the email the account was setup...
under. I can research this portion of the complaint if provided the unknown email since this complaint was filed under the email we already have on file.Regarding the requested [redacted] gift card. We show the request was made and the card should have been received as advertised on or around March 30th. [redacted] has confirmed this. The gift code and amount is shown here:
[redacted]
[redacted]
I believe this was the primary purpose behind the complaint and was already in progress which the consumer seems to acknowledge in their verbiage by stating we responded about the [redacted] credit only. If there is more that is needed, please let us know.
Regarding the closed account, we have a policy that any user closed account cannot be reopened by user request for 90 days. This is to protect us from various tech and other related attacks. If the consumer would like to reopen the account she can request this through our support department via telephone at [redacted]
I hope this is helpful.
I have reviewed the account and the helpdesk conversation with [redacted] It would seem everything was remedied and acknowledged on the same day his complaint was filed. I have provided that trail here:[redacted]sDec 29, 2014 13:12thankyou MindFieldOnline Helpdesk Dec 29, 2014 12:29 [redacted] I have credited the 2 studies listedas pending on your account and placed a $12.50 PayPal request on your account.These payments typically take around a week for processing and delivery. Asinstructed, your [redacted] Online account has been canceled and opted out ofreceiving future survey invitations from [redacted] Youmay receive emails for 1-2 weeks due to studies your email address was pulledinto prior to canceling your account. You will not be pulled into sample fornew studies. Thank you for your participation with [redacted] Thanks,[redacted]Online Support[redacted]1-800-969-9235(Toll Free) Thanks,[redacted]Online Support[redacted]1-800-969-9235(Toll Free) [redacted]Dec 29, 2014 11:51OKit wasnt the day I wrote this. can you just go ahead and cash me out foreverything I have compang and already have,please? ive been a member for alotof yers and the earnings are pitiful. ive attempted probably over a thousandstuyds for a lousy 140? bucks. this is a joke waste of my time. ive alreadyfiled a new Revdex.com comaplint thet they just sent to you. please just cash me outwith paypal now,today,please and let this end.I just cant be a member anymore.please [redacted]Online Helpdesk Dec 29, 2014 11:21 It is showing as $5.00 based upon what I amseeing on your account page. Thanks,[redacted]Online Support[redacted]1-800-969-9235(Toll Free) [redacted]Dec 29, 2014 10:16whydoes it say 2.00 in my account history? thats what I asked. [redacted]Online Helpdesk Dec 29, 2014 10:01 [redacted] I am showing Study [redacted] islisted as pending for $5.00 on your [redacted] Online account. Thank you foryour participation with [redacted] Online.Thanks,[redacted]Online Support[redacted]1-800-969-9235(Toll Free) [redacted]Dec 27, 2014 07:35-From [redacted] Contact Request Form - [redacted] Writes, I just checked[redacted]which I fully completed and didnt get credit. it is a 5.00 survey.you have it listed as pending and a 2.00 apyment. User[redacted]If there is any additional information needed regarding this matter, please feel free to contact me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't need any further action here but they clearly did not understand the complaint. I got the [redacted] credit, which was just fine, but I never removed myself from the account. At this time, however, I have no interest in any response or any further contact. Thank you.
Regards,
[redacted]
Legitimate research and survey company. Friendly customer service.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have just returned from vacation and found this email. I have my team investigating the complaint and will have a response soon. My apologies for the delay. The sender at Revdex.com should have received my out of office message with the appropriate instructions to ensure quicker...
action.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I have every email I sent, so not having any record is ridiculous. Crediting accounts used to be in 10 to 14 days, My pending credits dated back 7 months. It's sad it took this complaint to resolve a problem for a member of 10 years.