Complaint: ***I am rejecting this response because:the owner of this company is not being truthful, is rude and should be accountable to his commitments.
Sincerely,*** ***
There was obviously a miscommunication. I told the customer the fact that his tank was for a back up fuel for his back up generator he was a low priority as we are trying to get our heating and hot water customers hooked up before the winter. I told him maybe call some other propane...
companies and see if they were less busy they could help him. His generator is fully functional and runs on Natural Gas, so I let him know a better time to do the project would be in the early spring after the winter rush had subsided. I never promised him any time or date. He requested a date and I said I would do the best I could, but the first big winter storm rolled in and we were slammed.
Complaint: ***I am rejecting this response because:the owner of this company is not being truthful, is rude and should be accountable to his commitments.
Sincerely,*** ***
There was obviously a miscommunication. I told the customer the fact that his tank was for a back up fuel for his back up generator he was a low priority as we are trying to get our heating and hot water customers hooked up before the winter. I told him maybe call some other propane...
companies and see if they were less busy they could help him. His generator is fully functional and runs on Natural Gas, so I let him know a better time to do the project would be in the early spring after the winter rush had subsided. I never promised him any time or date. He requested a date and I said I would do the best I could, but the first big winter storm rolled in and we were slammed.