Greetings Client,Thank you for reaching out to notify Abacus of the issues that are affecting your use of your Abacus Private Cloud ("APC") SubscriptionSince having received your complaint, it has been my pleasure to assign high-level technical resources to work directly with your account in an effort to resolve the reported issues and deliver an experience that is truly reflective of the value of the APC Solution.We are pleased to report that we have provided troubleshooting and resolution to all technical concerns that we are currently aware of, and we are committed on a going-forward basis to providing the high-touch level of communication and support you should expect from AbacusNext as an end-to-end solutions provider.As of the time this response is being submitted, I have reached out to schedule a folldiscussion with you that I believe will further pave the way for a successful relationship moving forwardThank you.Respectfully, [redacted] Associate General CounselAbacusNext
Greetings [redacted] , I’m writing you to follow up to the complaint you recently filed with the San Diego Revdex.com (“Revdex.com”)Abacus takes your reported billing concerns very seriously, and I would like to discuss the issues you brought to our attention in further detailAfter an investigation into your account history, I found evidence that you provided written notice of cancellation to Abacus in April via a letter sent by e-mailIn accordance with that notice, Abacus immediately cancelled the month-to-month billing on your accountHowever, you indicated in your Revdex.com complaint that you had notified Abacus representatives of your cancellation before that time, and thus, you are requesting a refund for the billing in which Abacus continued to bill youPlease forward that cancellation correspondence to me via e-mail so I can verify, and provide a refund if one is dueFurther, I would like to discuss the status of your AbacusLaw licenseIt appears you are requesting to be granted “legacy” status, and to enjoy use of an older version of AbacusLaw software without the associated support and monthly billingWhile there are inherent dangers with using older, unsupported software, Abacus is willing to provide access to that older version to the extent that you are entitled to its usePlease reach me on my direct line listed below, or by replying to this e-mail, at your earliest convenienceThank you for bringing these issues to my attentionRespectfully, [redacted] Associate General CounselD: 858-882-4477|C: [redacted] |F: 858-452-7372Abacus Data Systems, Inc.www.abacuslaw.com
Greetings [redacted] , This message is written in response to your Revdex.com (Revdex.com) complaint filed on 8/10/A copy of this message will be forwarded to the Revdex.comOn July 24, 2017, you signed a Service Order Form for an Abacus Private Cloud Subscription (hereinafter “Agreement”) under the business entity name [redacted] , LLC, which appears to be a law firm you created to service clients in the fashion industryBy fully executing the Agreement with Abacus, via electronic signature, you agreed to pay a Monthly Recurring Charge (“MRC”) for each month of your 36-month Subscription in exchange for Abacus building and delivering a custom virtual remote server including the use of AbacusLaw softwarePage of the Agreement states, in relevant part: “By executing this Service Order Form, Client hereby understands that it is entering into a binding contract with Abacus Data Systems, Inc., and that “If so executed and delivered to Abacus, the document shall be treated as an original and bindingcopy of this agreement.” Page further states: “Client’s Abacus Private Cloud Subscription shall be governed by the Terms and Conditions set forth at https://www.abacusnext.com/abacus-private-cloud-terms-conditions (which is herein incorporated into the Service Order Form byreference).” As described in the Terms and Conditions, “In the event of termination of Client’s Abacus Private Cloud Subscription in its entirety by the Client without cause or as a result of Client’s account being delinquent, Client shall pay Abacus the Early Termination Fee, which shall be equal to Client’s MRC times the remaining months left under the agreement (plus any balance owed as effective date of the termination), due and payable as of the date of early termination.” On August 3, 2017, one week after you executed the Agreement, you indicated via e-mail that you wished to cancel your Subscription, and requested that Abacus advise on the next steps required for cancellationOn that same day, I reached out to you to discuss the cancellation request and next steps to avoid a contractual disputeYou failed to respondI followed up with another e-mail on August 7, 2017, where I outlined Abacus’ cancellation policy, and again offered to discuss a resolutionIn response, you summarily stated: “I will not be moving forward with AbacusI will not change my mindThere are no options I will accept.” You further stated that my attempted correspondence caused you a great deal of stress, and that my requests for further discussion constituted harassmentI responded to your e-mail in a respectful and professional manner: Greetings [redacted] ,I’d like to address the concerns you brought forward and discuss your cancellation requestAn amicable resolution is likely in store for us here, but I believe we can both benefit from a candid discussion about the sale, the contract, and some of the allegations you made in your prior e-mailAs attorneys, there are certain things in the business world we must acknowledgePerhaps the most important thing on that list is acknowledging our respective obligations and expectations under a signed contractI say this not in an attempt to give you stress, because I 100% understand how stressful it can be to start a practice and to balance expenses against loans and debt when revenue is still materializingBut instead, I bring this up as a jumping off point for a conversation that we hopefully both can learn fromFor the benefit of the conversation’s productivity, I ask that you briefly review the attached Agreement, as well as the attached Abacus Private Cloud Terms and Conditions, specifically Page of the Agreement and Paragraph – Termination of the Terms and ConditionsBoth of those sections will be relevant to our chatPlease let me know when your schedule allows and I’ll block some time out.Respectfully, [redacted] Associate General CounselAbacus Data Systems Instead of responding to the above e-mail and allowing for a reasonable discussion between legal professionals, to achieve a resolution to our contractual issue, you filed a complaint with the Revdex.com that accused me of harassment, manipulation, bullying tactics, intimidation, and threats.As a licensed California attorney, your admission that you did not read the Agreement before signing it, while ingenuous, does not relieve you of your contractual obligationsFailure to read a contract is not a defense to its enforcementFurther, the allegations you made in your complaint are not substantiated by the facts, as proven by the reproduction of my most recent e-mail to you as laid out aboveIn a gesture of good faith, Abacus still invites that professional discussion to determine an appropriate resolution to your cancellation requestPlease reach out at the contact information listed below, or respond to this e-mail, so Abacus may advise on the next steps required in the cancellation processThank youRespectfully, [redacted] ** [redacted] [redacted] [redacted] Abacus Data Systems, Inc.www.abacuslaw.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
Money was taken for services not providedMore then willing to provide all documents needed to prove this.
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not fully resolve my complaint.Abacus general counsel *** *** is continuing to request that I contact him via telephoneI have requested numerous times - including in my complaint to Revdex.com - that Abacus cease all attempts to contact me, but Abacus is continuing to violate my requestMr*** is continuing to harass meIn response to my Revdex.com complaint and request that Abacus cease contacting me, Mr*** sent a direct email to my personal email address further harassing and bullying me and continuing to try to persuade me to contact him via phone.Again, I am requesting that Abacus cease contacting me.
Regards,
*** ***
Greetings, Abacus is sympathetic to the unexpected loss of your husband, and we offer our condolences to this newsHaving learned of your husband’s untimely passing, and the closure of your husband’s firm, Abacus has closed the account upon your request, and waived the remainder of the contract’s
payment obligations, as a gesture of good faith in light of the terrible circumstancesWith that being said, it is worth mentioning that your recount of the history of your business relationship with Abacus, as voiced within your complaint, depicts a very one-sided sequence of eventsIt does not reference the numerous billing credits, suspensions, downgrades, and discounts granted by Abacus, above and beyond its contractual obligations, to accommodate family health issues or financial hardship that were expressed to Abacus, on no less than four occasionsEven despite your inability to move forward with implementation schedules in a timely manner, or provide payment to Abacus as contracted for, Abacus still delivered the services you contracted for throughout your termHowever, the complaint seems to insinuate that all the delays related to technical issues and outside circumstances were somehow caused by Abacus, when in fact the technical hurdles were admittedly caused by insufficient hardware resources at your firm, or by scheduling issues on your sideThe above facts are genuine, and if you consider both sides of the story, you will likely realize that Abacus has been more than accommodating to each and every one of your situationsAs such, the request to refund past payments is not warranted, and for that reason it has been deniedWe wish the best for your family moving forward. Respectfully,AbacusNext
For the above complaint claim # *** submitted by consumer ***, *** to the Revdex.com serving San Diego, Orange & Imperial Counties for customer services issues, first we would like to state that we take our customers’ satisfaction very seriously and delivering on superior quality with great
services is what we take pride in so deeply Here at Abacus Data Systems, our mission is to provide fully integrated legal technology solutions alongside exceptional customer service to allow our clients to leverage their time to focus on what they do best; practice Law.To respond to the above claim, it is has to be fully noted that the accusations by the consumer that Abacus Data Systems has acted deceptively and has “deceptive business practices” is not well foundedAbacus Data Systems has not unveiled an “on-line” or web-based version of its AbacusLaw product as it is claimed by the consumerAbacus Data Systems however did unveil Abacus Private Cloud which is a cloud computing platform that provides the mobility and efficiency of a public cloud but is built on infrastructure dedicated exclusively for one organizationSo therefore, Abacus Data Systems did not create an on-line version of AbacusLaw and did not mislead the client in any manner.System updates are released periodically for AbacusLaw as all program run updates; this is done so Abacus Data Systems can stay cutting-edge in a competitive marketFor the stated error messages "Your security profile doesn't allow this actionUser: NDS Profile Administrator" or "Your access level does not allow you to edit this record" or "invalid account number entered.", this is not a restriction or a preventative measure that AbacusLaw has placed on the client, on the contrary it is a permission restriction in the user profile, set by the system administrator (the administrator or person in-charge in AbacusLaw in your firm i.eattorney, office manager)Had the administrator granted the user more permission, those features would have all been accessible to the user, therefore it can be stated that Abacus Data Systems has not introduced any preventive measures or has not handicapped the program in any shape, form or manner and the basis of these claims are not justifiable
Greetings Client,Thank you for reaching out to notify Abacus of the issues that are affecting your use of your Abacus Private Cloud ("APC") SubscriptionSince having received your complaint, it has been my pleasure to assign high-level technical resources to work directly with your account in an
effort to resolve the reported issues and deliver an experience that is truly reflective of the value of the APC Solution.We are pleased to report that we have provided troubleshooting and resolution to all technical concerns that we are currently aware of, and we are committed on a going-forward basis to providing the high-touch level of communication and support you should expect from AbacusNext as an end-to-end solutions provider.As of the time this response is being submitted, I have reached out to schedule a folldiscussion with you that I believe will further pave the way for a successful relationship moving forwardThank you.Respectfully,*** ***Associate General CounselAbacusNext
Greetings, Thank you for providing the attached documentation, we appreciate your prompt responseConsistent with my statements in the prior response, the e-mail screenshots you included of conversations between you and Abacus associate Dusty Lillo are reflective of the several instances where Abacus went above and beyond its contractual obligations to provide downgrades, billing suspensions, and credits, all of which were provided to address external factors affecting your firm that were not caused by AbacusFor that reason, Abacus disagrees with your statement that services were never providedIn fact throughout a period of over one year, numerous examples of correspondence and support records demonstrate that members of your firm were actively using the products and services, receiving support from Abacus, and making monthly payments without disputeUltimately, as stated in our prior response, Abacus released your firm from its contractual obligations as a good faith gesture due to the untimely passing of your husbandSo while Abacus has already offered tens of thousands of dollars worth of concessions in light of the circumstances surrounding your account, there is no basis upon which to grant a refund of payments that were made and collected while the services were provided. You have my contact information, which was sent to you via e-mail, if you would like to correspond further, but unfortunately we will be unable to offer additional financial consideration to youRespectfully, AbacusNext
Revdex.com:
Again no we went periods with no abacus access at all, we had to even mail our hard drive into abacus as the techs could not figure it outAuto billing and asking/confirming that the account billing had been suspended till we were actually receiving services was also confirmed and complained about numeous times And also have all those in documented emails dating over monthsAlso I've attached proof that the account was not closed even after signing July 10th that the business was no more due to his passingThat in fact we did still have credit from over paying and being over billed and it wasn't till Sept that our credit had finally ran out..which all the overpayment and credit is what your company is refusing to refundThe invoice sent to me in Oct staying that we had paid over $for our Sept bill and was days late billing us the balanceI had recieved this reminder of a late payment twice in Oct with our account number/identification on the invoiceThat's proof abacus continued to bill off the credit left on the account even more months past his passing and business closureThat confirms what I've been sayingWe had got a long period going back and forth with tech after tech..if abacus had no part in why we weren't up and running why wasn't our users up and running the 1st tech appointment? Why did we have to mail in our hard drive as they could not figure it outDuring those months Jan to June we did nothing with our on site tech equipment that had changedWhen I pushed at the end to cancel the entire account from frustration of all the hours spent on going back and forth and setting up tech support appointment one after another it was only then when I said we would cancel the whole thing if they just could not figure it out, magically may 26th the tech got the other users finally up and runningAnd I'm sure we had been paying for when the weeks prior the tech could only get running and before that noneSo no I'm sorry I'm moving forward with thisAs I feel abacus did not provide the services that money was taken forWe were without for monthsThere is a very long history of emails and it only allows me to upload at a time hereBut rest assure I have them allSo again I disagree with your logic and will be proceeding forwardThank you for your time.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
Greetings [redacted], I’m writing you to follow up to the complaint you recently filed with the San Diego Revdex.com (“Revdex.com”). Abacus takes your reported billing concerns very seriously, and I would like to discuss the issues you brought to our attention in further detail. After...
an investigation into your account history, I found evidence that you provided written notice of cancellation to Abacus in April 2017 via a letter sent by e-mail. In accordance with that notice, Abacus immediately cancelled the month-to-month billing on your account. However, you indicated in your Revdex.com complaint that you had notified Abacus representatives of your cancellation before that time, and thus, you are requesting a refund for the billing in which Abacus continued to bill you. Please forward that cancellation correspondence to me via e-mail so I can verify, and provide a refund if one is due. Further, I would like to discuss the status of your AbacusLaw license. It appears you are requesting to be granted “legacy” status, and to enjoy use of an older version of AbacusLaw software without the associated support and monthly billing. While there are inherent dangers with using older, unsupported software, Abacus is willing to provide access to that older version to the extent that you are entitled to its use. Please reach me on my direct line listed below, or by replying to this e-mail, at your earliest convenience. Thank you for bringing these issues to my attention. Respectfully, [redacted]Associate General CounselD: 858-882-4477|C: [redacted]|F: 858-452-7372Abacus Data Systems, Inc.www.abacuslaw.com
Greetings [redacted], This message is written in response to your Revdex.com (Revdex.com) complaint filed on 8/10/2017. A copy of this message will be forwarded to the Revdex.com. On July 24, 2017, you signed a Service Order Form for an Abacus Private Cloud Subscription (hereinafter “Agreement”)...
under the business entity name [redacted], LLC, which appears to be a law firm you created to service clients in the fashion industry. By fully executing the Agreement with Abacus, via electronic signature, you agreed to pay a Monthly Recurring Charge (“MRC”) for each month of your 36-month Subscription in exchange for Abacus building and delivering a custom virtual remote server including the use of AbacusLaw software. Page 3 of the Agreement states, in relevant part: “By executing this Service Order Form, Client hereby understands that it is entering into a binding contract with Abacus Data Systems, Inc., and that “If so executed and delivered to Abacus, the document shall be treated as an original and bindingcopy of this agreement.” Page 3 further states: “Client’s Abacus Private Cloud Subscription shall be governed by the Terms and Conditions set forth at https://www.abacusnext.com/abacus-private-cloud-terms-conditions (which is herein incorporated into the Service Order Form byreference).” As described in the Terms and Conditions, “In the event of termination of Client’s Abacus Private Cloud Subscription in its entirety by the Client without cause or as a result of Client’s account being delinquent, Client shall pay Abacus the Early Termination Fee, which shall be equal to Client’s MRC times the remaining months left under the agreement (plus any balance owed as effective date of the termination), due and payable as of the date of early termination.” On August 3, 2017, one week after you executed the Agreement, you indicated via e-mail that you wished to cancel your Subscription, and requested that Abacus advise on the next steps required for cancellation. On that same day, I reached out to you to discuss the cancellation request and next steps to avoid a contractual dispute. You failed to respond. I followed up with another e-mail on August 7, 2017, where I outlined Abacus’ cancellation policy, and again offered to discuss a resolution. In response, you summarily stated: “I will not be moving forward with Abacus. I will not change my mind. There are no options I will accept.” You further stated that my attempted correspondence caused you a great deal of stress, and that my requests for further discussion constituted harassment. I responded to your e-mail in a respectful and professional manner: Greetings [redacted],I’d like to address the concerns you brought forward and discuss your cancellation request. An amicable resolution is likely in store for us here, but I believe we can both benefit from a candid discussion about the sale, the contract, and some of the allegations you made in your prior e-mail. As attorneys, there are certain things in the business world we must acknowledge. Perhaps the most important thing on that list is acknowledging our respective obligations and expectations under a signed contract. I say this not in an attempt to give you stress, because I 100% understand how stressful it can be to start a practice and to balance expenses against loans and debt when revenue is still materializing. But instead, I bring this up as a jumping off point for a conversation that we hopefully both can learn from. For the benefit of the conversation’s productivity, I ask that you briefly review the attached Agreement, as well as the attached Abacus Private Cloud Terms and Conditions, specifically Page 3 of the Agreement and Paragraph 32 – Termination of the Terms and Conditions. Both of those sections will be relevant to our chat. Please let me know when your schedule allows and I’ll block some time out.Respectfully,[redacted]Associate General CounselAbacus Data Systems Instead of responding to the above e-mail and allowing for a reasonable discussion between legal professionals, to achieve a resolution to our contractual issue, you filed a complaint with the Revdex.com that accused me of harassment, manipulation, bullying tactics, intimidation, and threats.As a licensed California attorney, your admission that you did not read the Agreement before signing it, while ingenuous, does not relieve you of your contractual obligations. Failure to read a contract is not a defense to its enforcement. Further, the allegations you made in your complaint are not substantiated by the facts, as proven by the reproduction of my most recent e-mail to you as laid out above. In a gesture of good faith, Abacus still invites that professional discussion to determine an appropriate resolution to your cancellation request. Please reach out at the contact information listed below, or respond to this e-mail, so Abacus may advise on the next steps required in the cancellation process. Thank you. Respectfully,
[redacted]
** [redacted] [redacted] [redacted]Abacus Data Systems, Inc.www.abacuslaw.com
I have received a full refund from Abacus in the requested amount of $330. I have placed a merchant block on my credit card account preventing Abacus from charging my card again. I have placed filters on my phone number and email addresses blocking notifications of new attempts by Abacus to contact me. If Abacus continues to attempt to contact me in other ways, I will not respond. If Abacus continues to bully and threaten me, I will escalate this complaint as necessary.
Regards,
[redacted]
Greetings Client,Thank you for reaching out to notify Abacus of the issues that are affecting your use of your Abacus Private Cloud ("APC") SubscriptionSince having received your complaint, it has been my pleasure to assign high-level technical resources to work directly with your account in an effort to resolve the reported issues and deliver an experience that is truly reflective of the value of the APC Solution.We are pleased to report that we have provided troubleshooting and resolution to all technical concerns that we are currently aware of, and we are committed on a going-forward basis to providing the high-touch level of communication and support you should expect from AbacusNext as an end-to-end solutions provider.As of the time this response is being submitted, I have reached out to schedule a folldiscussion with you that I believe will further pave the way for a successful relationship moving forwardThank you.Respectfully, [redacted] Associate General CounselAbacusNext
Greetings [redacted] , I’m writing you to follow up to the complaint you recently filed with the San Diego Revdex.com (“Revdex.com”)Abacus takes your reported billing concerns very seriously, and I would like to discuss the issues you brought to our attention in further detailAfter an investigation into your account history, I found evidence that you provided written notice of cancellation to Abacus in April via a letter sent by e-mailIn accordance with that notice, Abacus immediately cancelled the month-to-month billing on your accountHowever, you indicated in your Revdex.com complaint that you had notified Abacus representatives of your cancellation before that time, and thus, you are requesting a refund for the billing in which Abacus continued to bill youPlease forward that cancellation correspondence to me via e-mail so I can verify, and provide a refund if one is dueFurther, I would like to discuss the status of your AbacusLaw licenseIt appears you are requesting to be granted “legacy” status, and to enjoy use of an older version of AbacusLaw software without the associated support and monthly billingWhile there are inherent dangers with using older, unsupported software, Abacus is willing to provide access to that older version to the extent that you are entitled to its usePlease reach me on my direct line listed below, or by replying to this e-mail, at your earliest convenienceThank you for bringing these issues to my attentionRespectfully, [redacted] Associate General CounselD: 858-882-4477|C: [redacted] |F: 858-452-7372Abacus Data Systems, Inc.www.abacuslaw.com
Greetings [redacted] , This message is written in response to your Revdex.com (Revdex.com) complaint filed on 8/10/A copy of this message will be forwarded to the Revdex.comOn July 24, 2017, you signed a Service Order Form for an Abacus Private Cloud Subscription (hereinafter “Agreement”) under the business entity name [redacted] , LLC, which appears to be a law firm you created to service clients in the fashion industryBy fully executing the Agreement with Abacus, via electronic signature, you agreed to pay a Monthly Recurring Charge (“MRC”) for each month of your 36-month Subscription in exchange for Abacus building and delivering a custom virtual remote server including the use of AbacusLaw softwarePage of the Agreement states, in relevant part: “By executing this Service Order Form, Client hereby understands that it is entering into a binding contract with Abacus Data Systems, Inc., and that “If so executed and delivered to Abacus, the document shall be treated as an original and bindingcopy of this agreement.” Page further states: “Client’s Abacus Private Cloud Subscription shall be governed by the Terms and Conditions set forth at https://www.abacusnext.com/abacus-private-cloud-terms-conditions (which is herein incorporated into the Service Order Form byreference).” As described in the Terms and Conditions, “In the event of termination of Client’s Abacus Private Cloud Subscription in its entirety by the Client without cause or as a result of Client’s account being delinquent, Client shall pay Abacus the Early Termination Fee, which shall be equal to Client’s MRC times the remaining months left under the agreement (plus any balance owed as effective date of the termination), due and payable as of the date of early termination.” On August 3, 2017, one week after you executed the Agreement, you indicated via e-mail that you wished to cancel your Subscription, and requested that Abacus advise on the next steps required for cancellationOn that same day, I reached out to you to discuss the cancellation request and next steps to avoid a contractual disputeYou failed to respondI followed up with another e-mail on August 7, 2017, where I outlined Abacus’ cancellation policy, and again offered to discuss a resolutionIn response, you summarily stated: “I will not be moving forward with AbacusI will not change my mindThere are no options I will accept.” You further stated that my attempted correspondence caused you a great deal of stress, and that my requests for further discussion constituted harassmentI responded to your e-mail in a respectful and professional manner: Greetings [redacted] ,I’d like to address the concerns you brought forward and discuss your cancellation requestAn amicable resolution is likely in store for us here, but I believe we can both benefit from a candid discussion about the sale, the contract, and some of the allegations you made in your prior e-mailAs attorneys, there are certain things in the business world we must acknowledgePerhaps the most important thing on that list is acknowledging our respective obligations and expectations under a signed contractI say this not in an attempt to give you stress, because I 100% understand how stressful it can be to start a practice and to balance expenses against loans and debt when revenue is still materializingBut instead, I bring this up as a jumping off point for a conversation that we hopefully both can learn fromFor the benefit of the conversation’s productivity, I ask that you briefly review the attached Agreement, as well as the attached Abacus Private Cloud Terms and Conditions, specifically Page of the Agreement and Paragraph – Termination of the Terms and ConditionsBoth of those sections will be relevant to our chatPlease let me know when your schedule allows and I’ll block some time out.Respectfully, [redacted] Associate General CounselAbacus Data Systems Instead of responding to the above e-mail and allowing for a reasonable discussion between legal professionals, to achieve a resolution to our contractual issue, you filed a complaint with the Revdex.com that accused me of harassment, manipulation, bullying tactics, intimidation, and threats.As a licensed California attorney, your admission that you did not read the Agreement before signing it, while ingenuous, does not relieve you of your contractual obligationsFailure to read a contract is not a defense to its enforcementFurther, the allegations you made in your complaint are not substantiated by the facts, as proven by the reproduction of my most recent e-mail to you as laid out aboveIn a gesture of good faith, Abacus still invites that professional discussion to determine an appropriate resolution to your cancellation requestPlease reach out at the contact information listed below, or respond to this e-mail, so Abacus may advise on the next steps required in the cancellation processThank youRespectfully, [redacted] ** [redacted] [redacted] [redacted] Abacus Data Systems, Inc.www.abacuslaw.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
Money was taken for services not providedMore then willing to provide all documents needed to prove this.
*** ***
The consumers response is unreasonable and it does not afford Abacus the opportunity to resolve the matter as intended
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not fully resolve my complaint.Abacus general counsel *** *** is continuing to request that I contact him via telephoneI have requested numerous times - including in my complaint to Revdex.com - that Abacus cease all attempts to contact me, but Abacus is continuing to violate my requestMr*** is continuing to harass meIn response to my Revdex.com complaint and request that Abacus cease contacting me, Mr*** sent a direct email to my personal email address further harassing and bullying me and continuing to try to persuade me to contact him via phone.Again, I am requesting that Abacus cease contacting me.
Regards,
*** ***
Greetings, Abacus is sympathetic to the unexpected loss of your husband, and we offer our condolences to this newsHaving learned of your husband’s untimely passing, and the closure of your husband’s firm, Abacus has closed the account upon your request, and waived the remainder of the contract’s
payment obligations, as a gesture of good faith in light of the terrible circumstancesWith that being said, it is worth mentioning that your recount of the history of your business relationship with Abacus, as voiced within your complaint, depicts a very one-sided sequence of eventsIt does not reference the numerous billing credits, suspensions, downgrades, and discounts granted by Abacus, above and beyond its contractual obligations, to accommodate family health issues or financial hardship that were expressed to Abacus, on no less than four occasionsEven despite your inability to move forward with implementation schedules in a timely manner, or provide payment to Abacus as contracted for, Abacus still delivered the services you contracted for throughout your termHowever, the complaint seems to insinuate that all the delays related to technical issues and outside circumstances were somehow caused by Abacus, when in fact the technical hurdles were admittedly caused by insufficient hardware resources at your firm, or by scheduling issues on your sideThe above facts are genuine, and if you consider both sides of the story, you will likely realize that Abacus has been more than accommodating to each and every one of your situationsAs such, the request to refund past payments is not warranted, and for that reason it has been deniedWe wish the best for your family moving forward. Respectfully,AbacusNext
For the above complaint claim # *** submitted by consumer ***, *** to the Revdex.com serving San Diego, Orange & Imperial Counties for customer services issues, first we would like to state that we take our customers’ satisfaction very seriously and delivering on superior quality with great
services is what we take pride in so deeply Here at Abacus Data Systems, our mission is to provide fully integrated legal technology solutions alongside exceptional customer service to allow our clients to leverage their time to focus on what they do best; practice Law.To respond to the above claim, it is has to be fully noted that the accusations by the consumer that Abacus Data Systems has acted deceptively and has “deceptive business practices” is not well foundedAbacus Data Systems has not unveiled an “on-line” or web-based version of its AbacusLaw product as it is claimed by the consumerAbacus Data Systems however did unveil Abacus Private Cloud which is a cloud computing platform that provides the mobility and efficiency of a public cloud but is built on infrastructure dedicated exclusively for one organizationSo therefore, Abacus Data Systems did not create an on-line version of AbacusLaw and did not mislead the client in any manner.System updates are released periodically for AbacusLaw as all program run updates; this is done so Abacus Data Systems can stay cutting-edge in a competitive marketFor the stated error messages "Your security profile doesn't allow this actionUser: NDS Profile Administrator" or "Your access level does not allow you to edit this record" or "invalid account number entered.", this is not a restriction or a preventative measure that AbacusLaw has placed on the client, on the contrary it is a permission restriction in the user profile, set by the system administrator (the administrator or person in-charge in AbacusLaw in your firm i.eattorney, office manager)Had the administrator granted the user more permission, those features would have all been accessible to the user, therefore it can be stated that Abacus Data Systems has not introduced any preventive measures or has not handicapped the program in any shape, form or manner and the basis of these claims are not justifiable
Greetings Client,Thank you for reaching out to notify Abacus of the issues that are affecting your use of your Abacus Private Cloud ("APC") SubscriptionSince having received your complaint, it has been my pleasure to assign high-level technical resources to work directly with your account in an
effort to resolve the reported issues and deliver an experience that is truly reflective of the value of the APC Solution.We are pleased to report that we have provided troubleshooting and resolution to all technical concerns that we are currently aware of, and we are committed on a going-forward basis to providing the high-touch level of communication and support you should expect from AbacusNext as an end-to-end solutions provider.As of the time this response is being submitted, I have reached out to schedule a folldiscussion with you that I believe will further pave the way for a successful relationship moving forwardThank you.Respectfully,*** ***Associate General CounselAbacusNext
Greetings, Thank you for providing the attached documentation, we appreciate your prompt responseConsistent with my statements in the prior response, the e-mail screenshots you included of conversations between you and Abacus associate Dusty Lillo are reflective of the several instances where Abacus went above and beyond its contractual obligations to provide downgrades, billing suspensions, and credits, all of which were provided to address external factors affecting your firm that were not caused by AbacusFor that reason, Abacus disagrees with your statement that services were never providedIn fact throughout a period of over one year, numerous examples of correspondence and support records demonstrate that members of your firm were actively using the products and services, receiving support from Abacus, and making monthly payments without disputeUltimately, as stated in our prior response, Abacus released your firm from its contractual obligations as a good faith gesture due to the untimely passing of your husbandSo while Abacus has already offered tens of thousands of dollars worth of concessions in light of the circumstances surrounding your account, there is no basis upon which to grant a refund of payments that were made and collected while the services were provided. You have my contact information, which was sent to you via e-mail, if you would like to correspond further, but unfortunately we will be unable to offer additional financial consideration to youRespectfully, AbacusNext
Revdex.com:
Again no we went periods with no abacus access at all, we had to even mail our hard drive into abacus as the techs could not figure it outAuto billing and asking/confirming that the account billing had been suspended till we were actually receiving services was also confirmed and complained about numeous times And also have all those in documented emails dating over monthsAlso I've attached proof that the account was not closed even after signing July 10th that the business was no more due to his passingThat in fact we did still have credit from over paying and being over billed and it wasn't till Sept that our credit had finally ran out..which all the overpayment and credit is what your company is refusing to refundThe invoice sent to me in Oct staying that we had paid over $for our Sept bill and was days late billing us the balanceI had recieved this reminder of a late payment twice in Oct with our account number/identification on the invoiceThat's proof abacus continued to bill off the credit left on the account even more months past his passing and business closureThat confirms what I've been sayingWe had got a long period going back and forth with tech after tech..if abacus had no part in why we weren't up and running why wasn't our users up and running the 1st tech appointment? Why did we have to mail in our hard drive as they could not figure it outDuring those months Jan to June we did nothing with our on site tech equipment that had changedWhen I pushed at the end to cancel the entire account from frustration of all the hours spent on going back and forth and setting up tech support appointment one after another it was only then when I said we would cancel the whole thing if they just could not figure it out, magically may 26th the tech got the other users finally up and runningAnd I'm sure we had been paying for when the weeks prior the tech could only get running and before that noneSo no I'm sorry I'm moving forward with thisAs I feel abacus did not provide the services that money was taken forWe were without for monthsThere is a very long history of emails and it only allows me to upload at a time hereBut rest assure I have them allSo again I disagree with your logic and will be proceeding forwardThank you for your time.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
Greetings [redacted], I’m writing you to follow up to the complaint you recently filed with the San Diego Revdex.com (“Revdex.com”). Abacus takes your reported billing concerns very seriously, and I would like to discuss the issues you brought to our attention in further detail. After...
an investigation into your account history, I found evidence that you provided written notice of cancellation to Abacus in April 2017 via a letter sent by e-mail. In accordance with that notice, Abacus immediately cancelled the month-to-month billing on your account. However, you indicated in your Revdex.com complaint that you had notified Abacus representatives of your cancellation before that time, and thus, you are requesting a refund for the billing in which Abacus continued to bill you. Please forward that cancellation correspondence to me via e-mail so I can verify, and provide a refund if one is due. Further, I would like to discuss the status of your AbacusLaw license. It appears you are requesting to be granted “legacy” status, and to enjoy use of an older version of AbacusLaw software without the associated support and monthly billing. While there are inherent dangers with using older, unsupported software, Abacus is willing to provide access to that older version to the extent that you are entitled to its use. Please reach me on my direct line listed below, or by replying to this e-mail, at your earliest convenience. Thank you for bringing these issues to my attention. Respectfully, [redacted]Associate General CounselD: 858-882-4477|C: [redacted]|F: 858-452-7372Abacus Data Systems, Inc.www.abacuslaw.com
Greetings [redacted], This message is written in response to your Revdex.com (Revdex.com) complaint filed on 8/10/2017. A copy of this message will be forwarded to the Revdex.com. On July 24, 2017, you signed a Service Order Form for an Abacus Private Cloud Subscription (hereinafter “Agreement”)...
under the business entity name [redacted], LLC, which appears to be a law firm you created to service clients in the fashion industry. By fully executing the Agreement with Abacus, via electronic signature, you agreed to pay a Monthly Recurring Charge (“MRC”) for each month of your 36-month Subscription in exchange for Abacus building and delivering a custom virtual remote server including the use of AbacusLaw software. Page 3 of the Agreement states, in relevant part: “By executing this Service Order Form, Client hereby understands that it is entering into a binding contract with Abacus Data Systems, Inc., and that “If so executed and delivered to Abacus, the document shall be treated as an original and bindingcopy of this agreement.” Page 3 further states: “Client’s Abacus Private Cloud Subscription shall be governed by the Terms and Conditions set forth at https://www.abacusnext.com/abacus-private-cloud-terms-conditions (which is herein incorporated into the Service Order Form byreference).” As described in the Terms and Conditions, “In the event of termination of Client’s Abacus Private Cloud Subscription in its entirety by the Client without cause or as a result of Client’s account being delinquent, Client shall pay Abacus the Early Termination Fee, which shall be equal to Client’s MRC times the remaining months left under the agreement (plus any balance owed as effective date of the termination), due and payable as of the date of early termination.” On August 3, 2017, one week after you executed the Agreement, you indicated via e-mail that you wished to cancel your Subscription, and requested that Abacus advise on the next steps required for cancellation. On that same day, I reached out to you to discuss the cancellation request and next steps to avoid a contractual dispute. You failed to respond. I followed up with another e-mail on August 7, 2017, where I outlined Abacus’ cancellation policy, and again offered to discuss a resolution. In response, you summarily stated: “I will not be moving forward with Abacus. I will not change my mind. There are no options I will accept.” You further stated that my attempted correspondence caused you a great deal of stress, and that my requests for further discussion constituted harassment. I responded to your e-mail in a respectful and professional manner: Greetings [redacted],I’d like to address the concerns you brought forward and discuss your cancellation request. An amicable resolution is likely in store for us here, but I believe we can both benefit from a candid discussion about the sale, the contract, and some of the allegations you made in your prior e-mail. As attorneys, there are certain things in the business world we must acknowledge. Perhaps the most important thing on that list is acknowledging our respective obligations and expectations under a signed contract. I say this not in an attempt to give you stress, because I 100% understand how stressful it can be to start a practice and to balance expenses against loans and debt when revenue is still materializing. But instead, I bring this up as a jumping off point for a conversation that we hopefully both can learn from. For the benefit of the conversation’s productivity, I ask that you briefly review the attached Agreement, as well as the attached Abacus Private Cloud Terms and Conditions, specifically Page 3 of the Agreement and Paragraph 32 – Termination of the Terms and Conditions. Both of those sections will be relevant to our chat. Please let me know when your schedule allows and I’ll block some time out.Respectfully,[redacted]Associate General CounselAbacus Data Systems Instead of responding to the above e-mail and allowing for a reasonable discussion between legal professionals, to achieve a resolution to our contractual issue, you filed a complaint with the Revdex.com that accused me of harassment, manipulation, bullying tactics, intimidation, and threats.As a licensed California attorney, your admission that you did not read the Agreement before signing it, while ingenuous, does not relieve you of your contractual obligations. Failure to read a contract is not a defense to its enforcement. Further, the allegations you made in your complaint are not substantiated by the facts, as proven by the reproduction of my most recent e-mail to you as laid out above. In a gesture of good faith, Abacus still invites that professional discussion to determine an appropriate resolution to your cancellation request. Please reach out at the contact information listed below, or respond to this e-mail, so Abacus may advise on the next steps required in the cancellation process. Thank you. Respectfully,
[redacted]
** [redacted] [redacted] [redacted]Abacus Data Systems, Inc.www.abacuslaw.com
I have received a full refund from Abacus in the requested amount of $330. I have placed a merchant block on my credit card account preventing Abacus from charging my card again. I have placed filters on my phone number and email addresses blocking notifications of new attempts by Abacus to contact me. If Abacus continues to attempt to contact me in other ways, I will not respond. If Abacus continues to bully and threaten me, I will escalate this complaint as necessary.
Regards,
[redacted]