To whom it may concern, On 8/6/customer [redacted] contacted our service department regarding her washer door being locked we set up a service call to diagnose her washer on 8/8/Upon arrival we found that the lid switch and timer control unit had failedOnce the diagnosis was made we contacted [redacted] (her extended warranty company) for approval of the failed parts at that time they approved the claimOn 8/16/we scheduled an appointment to install the timer and lid switch the unit was tested and operations were at that timeOn 8/17/ [redacted] contacted our service department saying the unit had no power to itOn 8/18/we sent our technician out he found that there was no power from wall to unit, [redacted] ’s care taker checked the breaker box then our technician tested the unit again and it tested ok for him at that time [redacted] then called back to say unit was still not working and requested we send out a different technicianOn 8/21/we sent another technician out and he found that the power cord was also damaged and needed to be repairedOn 8/22/we contacted the extended warranty to get approval for the updated repair cost and at that time the warranty company said they would not be approving the claim because with the additional part needed it was no longer cost effective for them to go ahead with the repairThe warranty company said they would be contacting [redacted] within 24-to give her options; usually this means the warranty company will either buy the customer out of their contract or replace the unitI notified [redacted] of their decision and she was not happy about itShe said she would be contacting her daughter which is a lawyer and the Revdex.comBecause the warranty company did not authorize the repair we asked [redacted] if we could set up an appointment to retrieve the parts in order to send them back to our parts distributor due to the fact that the warranty company had not approved her claim [redacted] said she would not set up any appointments until she spoke to her daughter and the Revdex.comWe understand that this has been a very stressful situation for [redacted] and we have done what is in our power to repair her unit but unfortunately due to the limitations on her extended warranty plan there was nothing else we could doIf [redacted] chooses to continue with her repair outside of her extended warranty we will be more than happy to complete her needed repairsAlso we would like to note that McNally Appliance has not issued any form of refund check because there have been no payments made to us in order to refund anything to [redacted] The check [redacted] received was most likely a check from her extended warranty companyIf you should have any further questions please feel free to contact us at ###-###-####Thank you
Per our conversation with [redacted] at the Revdex.com, Mrs [redacted] is requesting we remove her clothing from her locked washerWe have agreed to assist her, with the condition that she allow us to retrieve the parts installed on her unit that were not covered by her extended warranty company
Company states: We have communicated to the customer that warranty issues with the washer must be done through the warranty company *** *** at ###-###-####
Customer states: The company has already been paid for the parts that was put in the machine by the insurance companyI no longer want to deal with this anymoreTake the entire washing machine and do as you will with itI do not want to have this here because I have already paid for the delivery of the washer and for your company to take the parts that you have already been paid for is wrongI will not allow you to take any parts unless the whole machine is removed
To whom it may concern, On 8/6/customer *** ** *** contacted our service department regarding her washer door being locked we set up a service call to diagnose her washer on 8/8/Upon arrival we found that the lid switch and timer control unit had failedOnce the diagnosis was made we
contacted *** *** *** (her extended warranty company) for approval of the failed parts at that time they approved the claimOn 8/16/we scheduled an appointment to install the timer and lid switch the unit was tested and operations were at that timeOn 8/17/*** contacted our service department saying the unit had no power to itOn 8/18/we sent our technician out he found that there was no power from wall to unit, ***’s care taker checked the breaker box then our technician tested the unit again and it tested ok for him at that time*** then called back to say unit was still not working and requested we send out a different technicianOn 8/21/we sent another technician out and he found that the power cord was also damaged and needed to be repairedOn 8/22/we contacted the extended warranty to get approval for the updated repair cost and at that time the warranty company said they would not be approving the claim because with the additional part needed it was no longer cost effective for them to go ahead with the repairThe warranty company said they would be contacting *** within 24-to give her options; usually this means the warranty company will either buy the customer out of their contract or replace the unitI notified *** of their decision and she was not happy about itShe said she would be contacting her daughter which is a lawyer and the Revdex.comBecause the warranty company did not authorize the repair we asked *** if we could set up an appointment to retrieve the parts in order to send them back to our parts distributor due to the fact that the warranty company had not approved her claim*** said she would not set up any appointments until she spoke to her daughter and the Revdex.comWe understand that this has been a very stressful situation for *** and we have done what is in our power to repair her unit but unfortunately due to the limitations on her extended warranty plan there was nothing else we could doIf *** chooses to continue with her repair outside of her extended warranty we will be more than happy to complete her needed repairsAlso we would like to note that McNally Appliance has not issued any form of refund check because there have been no payments made to us in order to refund anything to ***The check *** received was most likely a check from her extended warranty companyIf you should have any further questions please feel free to contact us at ###-###-####Thank you
Per our conversation with *** *** at the Revdex.com, Mrs *** is requesting we remove her clothing from her locked washerWe have agreed to assist her, with the condition that she allow us to retrieve the parts installed on her unit that were not covered by her extended warranty company
To whom it may concern, On 8/6/customer [redacted] contacted our service department regarding her washer door being locked we set up a service call to diagnose her washer on 8/8/Upon arrival we found that the lid switch and timer control unit had failedOnce the diagnosis was made we contacted [redacted] (her extended warranty company) for approval of the failed parts at that time they approved the claimOn 8/16/we scheduled an appointment to install the timer and lid switch the unit was tested and operations were at that timeOn 8/17/ [redacted] contacted our service department saying the unit had no power to itOn 8/18/we sent our technician out he found that there was no power from wall to unit, [redacted] ’s care taker checked the breaker box then our technician tested the unit again and it tested ok for him at that time [redacted] then called back to say unit was still not working and requested we send out a different technicianOn 8/21/we sent another technician out and he found that the power cord was also damaged and needed to be repairedOn 8/22/we contacted the extended warranty to get approval for the updated repair cost and at that time the warranty company said they would not be approving the claim because with the additional part needed it was no longer cost effective for them to go ahead with the repairThe warranty company said they would be contacting [redacted] within 24-to give her options; usually this means the warranty company will either buy the customer out of their contract or replace the unitI notified [redacted] of their decision and she was not happy about itShe said she would be contacting her daughter which is a lawyer and the Revdex.comBecause the warranty company did not authorize the repair we asked [redacted] if we could set up an appointment to retrieve the parts in order to send them back to our parts distributor due to the fact that the warranty company had not approved her claim [redacted] said she would not set up any appointments until she spoke to her daughter and the Revdex.comWe understand that this has been a very stressful situation for [redacted] and we have done what is in our power to repair her unit but unfortunately due to the limitations on her extended warranty plan there was nothing else we could doIf [redacted] chooses to continue with her repair outside of her extended warranty we will be more than happy to complete her needed repairsAlso we would like to note that McNally Appliance has not issued any form of refund check because there have been no payments made to us in order to refund anything to [redacted] The check [redacted] received was most likely a check from her extended warranty companyIf you should have any further questions please feel free to contact us at ###-###-####Thank you
Per our conversation with [redacted] at the Revdex.com, Mrs [redacted] is requesting we remove her clothing from her locked washerWe have agreed to assist her, with the condition that she allow us to retrieve the parts installed on her unit that were not covered by her extended warranty company
Customer is requesting to have the company at least come out and get her clothes that are stuck inside of the washer
Company states: We have communicated to the customer that warranty issues with the washer must be done through the warranty company *** *** at ###-###-####
Customer states: The company has already been paid for the parts that was put in the machine by the insurance companyI no longer want to deal with this anymoreTake the entire washing machine and do as you will with itI do not want to have this here because I have already paid for the delivery of the washer and for your company to take the parts that you have already been paid for is wrongI will not allow you to take any parts unless the whole machine is removed
To whom it may concern, On 8/6/customer *** ** *** contacted our service department regarding her washer door being locked we set up a service call to diagnose her washer on 8/8/Upon arrival we found that the lid switch and timer control unit had failedOnce the diagnosis was made we
contacted *** *** *** (her extended warranty company) for approval of the failed parts at that time they approved the claimOn 8/16/we scheduled an appointment to install the timer and lid switch the unit was tested and operations were at that timeOn 8/17/*** contacted our service department saying the unit had no power to itOn 8/18/we sent our technician out he found that there was no power from wall to unit, ***’s care taker checked the breaker box then our technician tested the unit again and it tested ok for him at that time*** then called back to say unit was still not working and requested we send out a different technicianOn 8/21/we sent another technician out and he found that the power cord was also damaged and needed to be repairedOn 8/22/we contacted the extended warranty to get approval for the updated repair cost and at that time the warranty company said they would not be approving the claim because with the additional part needed it was no longer cost effective for them to go ahead with the repairThe warranty company said they would be contacting *** within 24-to give her options; usually this means the warranty company will either buy the customer out of their contract or replace the unitI notified *** of their decision and she was not happy about itShe said she would be contacting her daughter which is a lawyer and the Revdex.comBecause the warranty company did not authorize the repair we asked *** if we could set up an appointment to retrieve the parts in order to send them back to our parts distributor due to the fact that the warranty company had not approved her claim*** said she would not set up any appointments until she spoke to her daughter and the Revdex.comWe understand that this has been a very stressful situation for *** and we have done what is in our power to repair her unit but unfortunately due to the limitations on her extended warranty plan there was nothing else we could doIf *** chooses to continue with her repair outside of her extended warranty we will be more than happy to complete her needed repairsAlso we would like to note that McNally Appliance has not issued any form of refund check because there have been no payments made to us in order to refund anything to ***The check *** received was most likely a check from her extended warranty companyIf you should have any further questions please feel free to contact us at ###-###-####Thank you
Per our conversation with *** *** at the Revdex.com, Mrs *** is requesting we remove her clothing from her locked washerWe have agreed to assist her, with the condition that she allow us to retrieve the parts installed on her unit that were not covered by her extended warranty company