Hello, Please be advised that I have already spoke to this customerOur office had every intention on responding to this customer's concernsHowever, it is our fault that it was not done in a timely mannerFor that, I had gone above and beyond what the initial refund would have been and already refunded this customer for 2.5hrs of labor which totaled $A check for this amount was mailed to the customer on 2/12/check noThe customer agreed that this refund would satisfy his concernsIf you have any further questions or concerns please contact meThank you.Regards, [redacted]
Hello, Please be advised that I have already spoke to this customerOur office had every intention on responding to this customer's concernsHowever, it is our fault that it was not done in a timely mannerFor that, I had gone above and beyond what the initial refund would have been and already refunded this customer for 2.5hrs of labor which totaled $A check for this amount was mailed to the customer on 2/12/check noThe customer agreed that this refund would satisfy his concernsIf you have any further questions or concerns please contact meThank you.Regards, [redacted]