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McNamara Realty

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McNamara Realty Reviews (4)

Review: My daughter and 4 friends submitted an application to rent a house near Cal Poly SLO. The management company claims that they ran everyones credit, but they didn't even have the last students application. The company took the $80, $20 per student and only returned the 5th person's $20 saying that the application was closed. I believe this is a way to rake in more money from students applying every few months. They would not tell me how many applications they took. Maybe they should select from the applicants the best group, run their credit, accept or reject the group and then move onto the next group or return everyone's money that are not considered because they selected the previous group. They are nasty people and they need to be stopped from ripping off young students and their parents. This practice is obviously wide spread and makes no sense.Desired Settlement: Each of the four students should be refunded their $20. And the company should change their policy, so that other students do fall for their scheme.[redacted]

Review: Regarding La Canada Village on Prefumo Canyon Rd.I called and left a VM for Mr. [redacted] requesting return contact on the water damage that occured on my complex. No one returned my call. A couple of days later, I tried again and left a VM. Still no return call. I then contacted the McNamara Realty office via email and finally received a response from them regarding the issue at hand. The water heater broke in the car port that consists of 3-4 storage units for the residents of that specifica building. The water was gushing out and it flooded the storage units, mine included. My property was damaged (wet boxes, damaged property, moving boxes destroyed, electornics shorted) due to the water that flooded the shed. It's coming on two months and [redacted] is "waiting on the owners" to resolve the issue. I feel as if I'm being ignored and down-played simply because I was a renter and not an owner. No one is helping me at the moment. I have the impression that this whole issue is being swept under the rug with no resolution being offered to those affected. Even after providing vidoes and pictures of the damages, all responsible parties seem to be ignoring the issue. Ignoring the complaint does not resolve anything.Desired Settlement: I am requesting that ALL the affected property be reimbursed appropriately. [redacted] has the video and picture evidence of the damaged property. What more do they want and what more do these "owners" have to discuss? Two months to decide on my reimbursement for the damage that their property caused mine is ridiculous. As of today, I have not received even an apology from these so-called owners for the damages.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9669057, and find that this resolution is satisfactory to me.

Regards,

Review: My Son was a tenant at one of their apartments -- When he came in the apartment was relatively dirty and had broken items in the refrigerator. When we left we spent 16 hours cleaning and painting the entire apartment. Clearly McNamara has a "cleaning crew" that just comes in and charges a fixed amount for every apartment .There is no clear documention that they painted or cleaned anything -- they just charged us for these services despite the fact that we had done all the painting and cleaning. .They charged us $125.00 for a broken part in the refrigerator (later reimbursed after we complained) The were ABSOLUTELY obstinate, rude and without any communications skills and unilaterally decide to charge us for cleaning and painting. Did any one from McNamara actually come in and look at the walls - NO!!! They just claimed it was done by their crew. I demanded documentation of equipment, paint and timelog for their work -- NONE submitted -- I believe this is a legal requirement if requested. They just sent a check and said that was it. The money is not the issue -- It is that this is the WORST realtor that exists in San Luis Obispo -- (take a second and look at their great reviews on Yelp and other student websites)They are corrupt, dishonest and prey on young somewhat naive students who have not understanding or ability to argue or have recourse.Desired Settlement: Request refund of additional $250 dollars for both tenants. IF not other tenant also plans to file formal complaints to you and other boards.

Business

Response:

We do apologize that you feel as though we are unethical and obstinate. This does seem strange, seeing that we never had any communication issues with your son and his roommate while they resided in the unit. We responded to your dispute of the security deposit within the same day, and provided pictures, receipts, and even legal documentation as to where it states that you would be charged for certain items. Attached to this review you will find pictures of the unit showing that it was not, in fact, cleaned. Items cannot be left in a unit, couches cannot be left outside of the unit, and it states in the lease that the unit would need to be cleaned, since it was cleaned prior to your son and his roommate moving in. We apologized for charging you for the refrigerator door, and reimbursed you the exact same day. Sometimes an item can get overlooked, and for that we apologize. The owner of the rental unit itself, as well as a staff member from our company, personally walked through the unit once the tenants noted it was vacated, and were able to take the pictures provided with this review. In no way was anything done illegally or with unethical intentions. We apologize that you feel you cannot talk to us privately, seeing that we have responded in a very timely manner to each inquiry you have had, and we provided receipts when asked, and pictures to show proper documentation as to why you were charged. You were also given a Move-Out Reconciliation report that states exactly what was charged for damages and/or deductions. Each item you mentioned in your review was discussed and explained thoroughly in the dispute sent to you. Again, we are quite confused as to why there is still anger when there is proper legal documentation of each item and why that item was charged. A receipt was not requested for painting, you simply asked for pictures. We provided you with pictures, and would be more than happy to provide you with a receipt, should you ask. Our intention is not to withhold any information from anybody, nor is it our intention to withhold money that is not properly used. The security deposit clause in the signed lease agreement clearly states why we hold it, and what the monies are used for.

Business

Response:

Dear [redacted],

Review: This complaint concerns a disagreement with the refund my son, [redacted] and his roommate [redacted] received upon moving out of 516 Higuera St,SLO, CA. Their total deposit was $1400.00, of that they received $610.00 back. I personally spent two days there cleaning, to assure they would get their full deposit back. I have checked with the Dept. of Consumers Affairs concerning the law with regards to the refund of deposits, and have found McNamara to be in violation of the rules, and I quote: The sec. dep. statute has the effect of limited the kinds of repairs or cleaning that the landlord or agent can properly include in the itemized statement. Because of this statute, the landlord cannot, use the sec. deposit to repair damages or correct defects in the rental that existed when the tenant moved in or that resulted in ordinary wear and tear. Since the landlord or agent cannot list them in the itemized statement. Before the tenancy ends, the tenant may make the repairs or do the cleaning described in the itemized statement, as allowed by the rental agreement, in order to avoid deductions from dep.. However, the tenant cannot be required to repair defects or do cleaning if the tenants security deposit could not be used to pay for that repair or cleaning. McNamara never did a pre-inspection, they were charged for the following items that are completely in violation of the law: $90.00 carpet cleaning (I shampooed the carpet) Painting $222.00 (Walls were in good shape with normal nicks from a years tenancy.) $125.00 general cleaning (We completely cleaned everything and have pictures to prove it.) $183.00 trash removal (We removed EVERYTHING that belonged to them, there was a lot of misc. stuff in the two outside rooms that was there when they moved in that they are being charged for. $40.00 Screen door (There was absolutely nothing wrong with the screen doors.) Late Fee $50.00 plus $5.00 per day for every day late, an Add'l $25.00 for 5 days. The $5.00 per day is considered a penalty.Desired Settlement: Continued from above complaint desc. They were charged $45.00 for asbestos ceiling tiles that fell off ceiling, one was already off when they moved in, and never fixed. I sent a certified letter to Mr. McNamara going into much more detail and quoting more of the laws concerning deposits, but there is not enough room here. He never responded to my letter, so I'm forced to seek other avenues to resolve this matter.We are requesting an additional refund of the deposit in the amount of $730.00

Consumer

Response:

Review: 9802550

I am rejecting this response because:

Ceiling Tiles -$45

The ceiling tile issue already existed upon move in, and gradually worsened over the 12 months of living there. There was already a tile missing the very day we moved in. Each tile that was “removed” from the ceiling fell on it’s own accord and was simply set aside to await repair. This issue was also demonstrated to a maintenance worker upon his entry to the household to fix the plumbing, yet it was never resolved despite the fact that pictures were taken.

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Description: REAL ESTATE, REAL ESTATE RENTAL SERVICE

Address: 390 Higuera St., San Luis Obispo, California, United States, 93401

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