I do reject and refute the company response because it is as illogical as it is untrue.The company response states that they expected me to be on site to provide direct supervision when they did not expect it and in fact knew that I would not be thereThis has been their stance in placing blame on me as the customer They make reference to installation which is really irrelevant They were hired to move and properly place the equipment "Installation" as in connecting it was separately contracted The company response to the excessive charge for the equipment was that they offered for me to pick it up rather than charge me extra This is a new and complete fabricationIt wasn't until after the fact when I received the bill that I confirmed how much they up charged thatThis is really just a point in the overall experience but not issue that I reached out to them about.The company makes reference to my staff hurrying them Another effort of the company to place blame They were aware up to 5pm the night prior and again early the morning of the move that I had concerns yet they still arrived at 9:and ill prepared including having the proper tools to execute the most basic tasks.The company suggests that they were not properly educated on what they were hired to doAgain the pattern of blameThe manufacturer confirmed to me that he did provide this basic step The company rep already told me it was one person's word against another so this response was expected It just goes to credibilityBut regardless of which it is obvious how they fit together so haste, competence, motivation to get a sale which was outside of their scope of ability and failure of a serious part of the job remains the issue at hand.I contacted the representative early that dayAt that point I had a reasonable expectation that we were going to work together to come up with an amicable solutionThat is evidenced in the friendly email that I sent early the following morning When I received a follow up call that day I was left dumbfounded as is indicated in the follow up email that I sent later in the day still trying to work out a solution that was not forthcomingIt is very obvious by the two attachments that I provided who was making the good faith effort and who was not There was no good faith effort put forth by the companyI even at this point am still trying to solve the issue but the solution remains unattainable due to the business actions of this company or at the least this representative Because of that I was left with no other choice than to hire another company for the safety of my staff and the preservation of the equipmentThis is unfortunate Honest mistakes happen and with an honest effort here this would have been solved the day after it occurred and we would have parted shaking hands
Ms***: We had forewarned Mr [redacted] that it would be a week or so until our repairman would get to [redacted] As you can see by his May email to [redacted] the matter was resolved although he then mentioned new issues [redacted] McNaughton BrosInc[redacted] *** [redacted] *** ###-###-#### (P)###-###-#### (F)
I do reject and refute the company response because it is as illogical as it is untrue.The company response states that they expected me to be on site to provide direct supervision when they did not expect it and in fact knew that I would not be thereThis has been their stance in placing blame on me as the customer They make reference to installation which is really irrelevant They were hired to move and properly place the equipment "Installation" as in connecting it was separately contracted The company response to the excessive charge for the equipment was that they offered for me to pick it up rather than charge me extra This is a new and complete fabricationIt wasn't until after the fact when I received the bill that I confirmed how much they up charged thatThis is really just a point in the overall experience but not issue that I reached out to them about.The company makes reference to my staff hurrying them Another effort of the company to place blame They were aware up to 5pm the night prior and again early the morning of the move that I had concerns yet they still arrived at 9:and ill prepared including having the proper tools to execute the most basic tasks.The company suggests that they were not properly educated on what they were hired to doAgain the pattern of blameThe manufacturer confirmed to me that he did provide this basic step The company rep already told me it was one person's word against another so this response was expected It just goes to credibilityBut regardless of which it is obvious how they fit together so haste, competence, motivation to get a sale which was outside of their scope of ability and failure of a serious part of the job remains the issue at hand.I contacted the representative early that dayAt that point I had a reasonable expectation that we were going to work together to come up with an amicable solutionThat is evidenced in the friendly email that I sent early the following morning When I received a follow up call that day I was left dumbfounded as is indicated in the follow up email that I sent later in the day still trying to work out a solution that was not forthcomingIt is very obvious by the two attachments that I provided who was making the good faith effort and who was not There was no good faith effort put forth by the companyI even at this point am still trying to solve the issue but the solution remains unattainable due to the business actions of this company or at the least this representative Because of that I was left with no other choice than to hire another company for the safety of my staff and the preservation of the equipmentThis is unfortunate Honest mistakes happen and with an honest effort here this would have been solved the day after it occurred and we would have parted shaking hands
Ms***: We had forewarned Mr [redacted] that it would be a week or so until our repairman would get to [redacted] As you can see by his May email to [redacted] the matter was resolved although he then mentioned new issues [redacted] McNaughton BrosInc[redacted] *** [redacted] *** ###-###-#### (P)###-###-#### (F)