Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI am also needing an expected closing date because the insurance will not pay for our rent after April Regards, [redacted]
Please accept this letter as a confirmation that we have received your letter to our office regarding the above mentioned complaintWe are taking the necessary steps to review the situation and remedy the problem at handFollowing is a response in regards to the claim: Mr and MrsNeely have requested a service appointment walk through outside of business hours (7:AM-4:PM) with their superintendant, John AchelpohlDenny Branham (Construction Supervisor) will contact The Neely's and work towards scheduling a walk through outside of these hoursAny repair work will need to be completed during the above mentioned business hours.Sincerely, Tony McLaughlin Vice President of Operations
Please see the attached letter that details the concerns and resolution in regards to this complaint. Mr. [redacted] Davis met with Mr. and Mrs. Bails to come to these resolutions. Please let me know if there is anything further that is needed. Thank you, [redacted]
Davis Building Group met with *** *** on 2/4/to compile a complete list of items that need to be resolved We are currently in the process of building a schedule with the contractors and customer to remedy these items Davis Building Group did have the concern of mold addressed
on 2/4/by *** *** of *** *** and no evidence of mold was present I will update the status of this complaint once a schedule is available Please let me know what else is needed to resolve this with the Revdex.com.
Thank you,
Ashley ***
Davis Building Group, LLC
317-281-
The following is our response to this complaint: We have been to the ***’s home since, and made the repairs they requested, we believe they are completely satisfiedPlease
let me know if you need any additional informationCathy W*** Davis Building Group 317-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below We did meet with Davis to compile a list of items and a few things have been fixed My concern is that many items still have not been scheduled for repair and the office still has not made an effort to resolve the issue of incorrect items in the house (appliances, light, cabinets) We have been in our home for nearly months and feel the time frame has been sufficient for scheduling which has not happened to this point The response from Davis is the same one that we have gotten since the beginning They say will will get things scheduled and get back to us, but that doesn't seem to happen nor in a reasonable amount of time.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Amanda Bails
The following is our response to this complaint: We have issued a check to Mr*** in the amount of $as he requestedPlease let me know if you need anything else from us or if you have any questions! Thank you
Cathy W*** Davis Building Group 317-600-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been a month since I contacted you. Since then, Davis Building Group has been in contact with me stating that they have the wrong tub and that problem halted construction. It seems to me that these people are not together in their planning. On top of the other situations that have occurred, only today, four months after they were informed about needed correction, was the light/fan fixture moved, they neglected to move the outlet into the laundry room.
The insurance company has stopped making our rent payments saying the house should be complete and now we have to pay our own rent. Also, since the house isn't completed, the people we purchased our furniture from want to charge us for storage since they cannot deliver it.
What I would like to see happen is that Davis pay our rent while they take their time building my house along with any other expenses that build up (furniture storage rent, etc.). They have already received $145,000 and we don't feel they deserve another penny until the work is completed. Hopefully, this will be an incentive to finish our house.
Please see the attached letter that details the concerns and resolution in regards to this complaint. Mr. [redacted] Davis met with Mr. and Mrs. Bails to come to these resolutions. Please let me know if there is anything further that is needed.
Thank you,
Please accept this letter as a confirmation that we have received your letter to our office regarding the above mentioned complaint. We are taking the necessary steps to review the situation and remedy the problem at hand.
Following is a response in regards to the claim:
Mr. and Mrs. [redacted] have requested a service appointment walk through outside of normal business hours (7:30 AM-4:00 PM) with their superintendant, John A[redacted]. Denny B[redacted] (Construction Supervisor) will contact The [redacted]'s and work towards scheduling a walk through outside of these hours. Any repair work will need to be completed during the above mentioned normal business hours.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am also needing an expected closing date because the insurance will not pay for our rent after April 2016.
Please accept this letter as a confirmation that we have received your letter to our office regarding the above mentioned complaint. We are taking the necessary steps to review the situation and remedy the problem at hand.
Following is a response in regards to the...
claim:Paragraph 8 of the On Your Lot Home Purchase Agreement that the purchaser signed states "Builder does not guarantee a completion date". And although construction started in October 2015 there was an additional delay during the excavation of the foundation because of debris found from the previous house that needed to be handled.
Locating clean fill required for backfilling a home can be difficult during wet and cold seasons. If the dirt is too wet or frozen it can't be graded out properly.
When/if electrical rough Issues arise we normally have the electrician rework the items when they complete their finish work prior to drywall and paint touchups.
Our prints show the railing upgrade at the first floor stairs and the framing contractor missed that whenhe framed It. We removed this and prepped it for the stair railing which will be installed as part of the trim punch work.
The front door with the transom was not available at time of framing so to secure the home we used a temporary door to be able to secure the premises. The correct door has now been delivered and installed.
There was a revision to the print that affected siding. The vendor we used installed the siding based on a previous version of the print and missed a portion of shake siding and installed horizontal siding in that area. They have been notified to replace the section and will schedule accordingly. The majority of the siding was installed correctly and only a small portion on the second floor was affected but will be corrected before the home Is complete.
Change order #2 was written 10/8/2015 just before start of construction which relocated the island to a different location. When the electrician provided his pre-wire he wired it as if it was installed in the standard location for an island.
Electric services are anticipated to be live by April 81h• The power company that services this home is in the process of processing our order and once electrical services are available we can complete the home.
Thank you in advance for your cooperation In this matter. Should you have any question please call me at [redacted] or you may email me at [redacted]
Sincerely,
Tony [redacted]
Please accept this letter as a confirmation that we have received your letter to our office regarding the above mentioned complaint. We are taking the necessary steps to review the situation and remedy the problem at hand.
Following is a response in regards to the claim:
Mr....
and Mrs. Neely have requested a service appointment walk through outside of normal business hours (7:30 AM-4:00 PM) with their superintendant, John Achelpohl. Denny Branham (Construction Supervisor) will contact The Neely's and work towards scheduling a walk through outside of these hours. Any repair work will need to be completed during the above mentioned normal business hours.Sincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI am also needing an expected closing date because the insurance will not pay for our rent after April Regards, [redacted]
Please accept this letter as a confirmation that we have received your letter to our office regarding the above mentioned complaintWe are taking the necessary steps to review the situation and remedy the problem at handFollowing is a response in regards to the claim: Mr and MrsNeely have requested a service appointment walk through outside of business hours (7:AM-4:PM) with their superintendant, John AchelpohlDenny Branham (Construction Supervisor) will contact The Neely's and work towards scheduling a walk through outside of these hoursAny repair work will need to be completed during the above mentioned business hours.Sincerely, Tony McLaughlin Vice President of Operations
Please see the attached letter that details the concerns and resolution in regards to this complaint. Mr. [redacted] Davis met with Mr. and Mrs. Bails to come to these resolutions. Please let me know if there is anything further that is needed. Thank you, [redacted]
Davis Building Group met with *** *** on 2/4/to compile a complete list of items that need to be resolved We are currently in the process of building a schedule with the contractors and customer to remedy these items Davis Building Group did have the concern of mold addressed
on 2/4/by *** *** of *** *** and no evidence of mold was present I will update the status of this complaint once a schedule is available Please let me know what else is needed to resolve this with the Revdex.com.
Thank you,
Ashley ***
Davis Building Group, LLC
317-281-
The following is our response to this complaint: We have been to the ***’s home since, and made the repairs they requested, we believe they are completely satisfiedPlease
let me know if you need any additional informationCathy W*** Davis Building Group 317-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below We did meet with Davis to compile a list of items and a few things have been fixed My concern is that many items still have not been scheduled for repair and the office still has not made an effort to resolve the issue of incorrect items in the house (appliances, light, cabinets) We have been in our home for nearly months and feel the time frame has been sufficient for scheduling which has not happened to this point The response from Davis is the same one that we have gotten since the beginning They say will will get things scheduled and get back to us, but that doesn't seem to happen nor in a reasonable amount of time.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Amanda Bails
The following is our response to this complaint: We have issued a check to Mr*** in the amount of $as he requestedPlease let me know if you need anything else from us or if you have any questions! Thank you
Cathy W*** Davis Building Group 317-600-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been a month since I contacted you. Since then, Davis Building Group has been in contact with me stating that they have the wrong tub and that problem halted construction. It seems to me that these people are not together in their planning. On top of the other situations that have occurred, only today, four months after they were informed about needed correction, was the light/fan fixture moved, they neglected to move the outlet into the laundry room.
The insurance company has stopped making our rent payments saying the house should be complete and now we have to pay our own rent. Also, since the house isn't completed, the people we purchased our furniture from want to charge us for storage since they cannot deliver it.
What I would like to see happen is that Davis pay our rent while they take their time building my house along with any other expenses that build up (furniture storage rent, etc.). They have already received $145,000 and we don't feel they deserve another penny until the work is completed. Hopefully, this will be an incentive to finish our house.
Sincerely,
[redacted] [redacted]
Regards,
Ann Ferguson
Please see the attached letter that details the concerns and resolution in regards to this complaint. Mr. [redacted] Davis met with Mr. and Mrs. Bails to come to these resolutions. Please let me know if there is anything further that is needed.
Thank you,
[redacted]
Please accept this letter as a confirmation that we have received your letter to our office regarding the above mentioned complaint. We are taking the necessary steps to review the situation and remedy the problem at hand.
Following is a response in regards to the claim:
Mr. and Mrs. [redacted] have requested a service appointment walk through outside of normal business hours (7:30 AM-4:00 PM) with their superintendant, John A[redacted]. Denny B[redacted] (Construction Supervisor) will contact The [redacted]'s and work towards scheduling a walk through outside of these hours. Any repair work will need to be completed during the above mentioned normal business hours.
Sincerely,
Tony M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am also needing an expected closing date because the insurance will not pay for our rent after April 2016.
Regards,
[redacted]
Please accept this letter as a confirmation that we have received your letter to our office regarding the above mentioned complaint. We are taking the necessary steps to review the situation and remedy the problem at hand.
Following is a response in regards to the...
claim:Paragraph 8 of the On Your Lot Home Purchase Agreement that the purchaser signed states "Builder does not guarantee a completion date". And although construction started in October 2015 there was an additional delay during the excavation of the foundation because of debris found from the previous house that needed to be handled.
Locating clean fill required for backfilling a home can be difficult during wet and cold seasons. If the dirt is too wet or frozen it can't be graded out properly.
When/if electrical rough Issues arise we normally have the electrician rework the items when they complete their finish work prior to drywall and paint touchups.
Our prints show the railing upgrade at the first floor stairs and the framing contractor missed that whenhe framed It. We removed this and prepped it for the stair railing which will be installed as part of the trim punch work.
The front door with the transom was not available at time of framing so to secure the home we used a temporary door to be able to secure the premises. The correct door has now been delivered and installed.
There was a revision to the print that affected siding. The vendor we used installed the siding based on a previous version of the print and missed a portion of shake siding and installed horizontal siding in that area. They have been notified to replace the section and will schedule accordingly. The majority of the siding was installed correctly and only a small portion on the second floor was affected but will be corrected before the home Is complete.
Change order #2 was written 10/8/2015 just before start of construction which relocated the island to a different location. When the electrician provided his pre-wire he wired it as if it was installed in the standard location for an island.
Electric services are anticipated to be live by April 81h• The power company that services this home is in the process of processing our order and once electrical services are available we can complete the home.
Thank you in advance for your cooperation In this matter. Should you have any question please call me at [redacted] or you may email me at [redacted]
Sincerely,
Tony [redacted]
Please accept this letter as a confirmation that we have received your letter to our office regarding the above mentioned complaint. We are taking the necessary steps to review the situation and remedy the problem at hand.
Following is a response in regards to the claim:
Mr....
and Mrs. Neely have requested a service appointment walk through outside of normal business hours (7:30 AM-4:00 PM) with their superintendant, John Achelpohl. Denny Branham (Construction Supervisor) will contact The Neely's and work towards scheduling a walk through outside of these hours. Any repair work will need to be completed during the above mentioned normal business hours.Sincerely,
Tony McLaughlin
Vice President of Operations