August 11, 2015Dear [redacted] ,I am writing you in regards to the complaint we received from your officeThe complaint ID number is [redacted] [redacted] received two separate bills from our company in the amount of $reflecting Customer responsibility not covered by his insurance policyHe called our office and spoke to me with questions about why he was receiving bills when he had insuranceI explained to [redacted] that his insurance company had made payments total and the two payments of $were his responsibility and that insurance Companies will not pay towards what is a customer's financial responsibilityThe Customer was not happy about the information provided to himHe became increasingly irate, stating that he refused to pay money he owedUnfortunately, there was no way for me to help him to satisfy himHe owes the money and he refuses to pay.I hope this satisfies your concernsIf you have any further questions regarding the incident please feel free to contact us again.Best Regards,Dennis P
August 11, Dear [redacted] ,I am writing you in regards to the complaint we received from your officeThe complaint ID number is [redacted] [redacted] received two separate bills from our company in the amount of $reflecting Customer responsibility not covered by his insurance policyHe called our office and spoke to me with questions about why he was receiving bills when he had insuranceI explained to [redacted] that his insurance company had made payments total and the two payments of $were his responsibility and that insurance Companies will not pay towards what is a customer's financial responsibilityThe Customer was not happy about the information provided to himHe became increasingly irate, stating that he refused to pay money he owedUnfortunately, there was no way for me to help him to satisfy himHe owes the money and he refuses to pay.I hope this satisfies your concernsIf you have any further questions regarding the incident please feel free to contact us again.Best Regards,Dennis P
From: [redacted] < [redacted] @***.com>Date: Mon, Oct 19, at 7:PMSubject: Re: Fwd: complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>, "[email protected]" Cc: [redacted] < [redacted] @***.com> Hello I have new information that I would like to add to my complaint # [redacted] .I spoke to [redacted] at [redacted] about the wrongful billing to [redacted] my current insurance provider .The reference # is [redacted] Upon speaking to [redacted] he did some investigating for me and also got [redacted] involved (my insurance company that I had upon the purchase of the CPAP) We found out that [redacted] paid $from Aug to Dec Now I did not receive any information from [redacted] because this was 100% covered and they do not send out paperwork on these claims .That is why I assumed they were never billed .Now [redacted] paid $since April .That's a total of $that MC Nelis was paid for this CPAP Now [redacted] does not allow for a replacement where [redacted] does so MCNelis is telling [redacted] that this is my 1st unit other wise the claim would be denied .Also Mcnelis was to get another precertification after 8-7-which they never did.My precertification was only good for 8-7-to 8-7- This is well over a year and they are still trying to bill [redacted] as of last month.This is why I stated they are committing fraud I took the time to look up my CPAP online and the price I found for a new purchase was $with free shipping.Web site [redacted] That is $more they already were paid and now they are trying to get money out of me and out of [redacted] .Like I stated in my original complaint I want Mcnelis to send me a paid in full no money owed receipt on this CPAP and if you can on your end have them investigated for fraud to the insurance companies and their patients .This can not be a isolated incidentIf your agency can not investigate them maybe the FTC can or the District Attorney's officeThank you for your time [redacted]
From: [redacted]<[redacted].com>Date: Mon, Oct 19, 2015 at 7:09 PMSubject: Re: Fwd: complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>, "[email protected]" <[email protected]>Cc: [redacted] <[redacted].com>Hello I have new information that I would like to add to my complaint #[redacted] .I spoke to [redacted] at [redacted] about the wrongful billing to [redacted] my current insurance provider .The reference # is [redacted]. Upon speaking to [redacted] he did some investigating for me and also got [redacted] involved (my insurance company that I had upon the purchase of the CPAP) . We found out that [redacted] paid $731.13 from Aug 2013 to Dec 2013 . Now I did not receive any information from [redacted] because this was 100% covered and they do not send out paperwork on these claims .That is why I assumed they were never billed .Now [redacted] paid $214.85 since April 2014 .That's a total of $946.03 that MC Nelis was paid for this CPAP . Now [redacted] does not allow for a replacement where [redacted] does so MCNelis is telling [redacted] that this is my 1st unit other wise the claim would be denied .Also Mcnelis was to get another precertification after 8-7-14 which they never did.My precertification was only good for 8-7-13 to 8-7-2014. This is well over a year and they are still trying to bill [redacted] as of last month.This is why I stated they are committing fraud. I took the time to look up my CPAP online and the price I found for a new purchase was $883.00 with free shipping.Web site [redacted] . That is $63.00 more they already were paid and now they are trying to get money out of me and out of [redacted] .Like I stated in my original complaint I want Mcnelis to send me a paid in full no money owed receipt on this CPAP and if you can on your end have them investigated for fraud to the insurance companies and their patients .This can not be a isolated incident. If your agency can not investigate them maybe the FTC can or the District Attorney's office.Thank you for your time [redacted]
From: [redacted]<[redacted].com>Date: Mon, Oct 19, 2015 at 7:09 PMSubject: Re: Fwd: complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>, "[email protected]" <[email protected]>Cc: [redacted] <[redacted].com>
Hello I have new information that I would like to add to my complaint #[redacted] .I spoke to [redacted] at [redacted] about the wrongful billing to [redacted] my current insurance provider .The reference # is [redacted]. Upon speaking to [redacted] he did some investigating for me and also got [redacted] involved (my insurance company that I had upon the purchase of the CPAP) . We found out that [redacted] paid $731.13 from Aug 2013 to Dec 2013 . Now I did not receive any information from [redacted] because this was 100% covered and they do not send out paperwork on these claims .That is why I assumed they were never billed .Now [redacted] paid $214.85 since April 2014 .That's a total of $946.03 that MC Nelis was paid for this CPAP . Now [redacted] does not allow for a replacement where [redacted] does so MCNelis is telling [redacted] that this is my 1st unit other wise the claim would be denied .Also Mcnelis was to get another precertification after 8-7-14 which they never did.My precertification was only good for 8-7-13 to 8-7-2014.
This is well over a year and they are still trying to bill [redacted] as of last month.This is why I stated they are committing fraud.
I took the time to look up my CPAP online and the price I found for a new purchase was $883.00 with free shipping.Web site [redacted] . That is $63.00 more they already were paid and now they are trying to get money out of me and out of [redacted] .Like I stated in my original complaint I want Mcnelis to send me a paid in full no money owed receipt on this CPAP and if you can on your end have them investigated for fraud to the insurance companies and their patients .This can not be a isolated incident. If your agency can not investigate them maybe the FTC can or the District Attorney's office.
Thank you for your time
[redacted]
August 11, 2015Dear [redacted],I am writing you in regards to the complaint we received from your office. The complaint ID number is [redacted].[redacted] received two separate bills from our company in the amount of $24.12 reflecting Customer responsibility not covered by his insurance policy. He...
called our office and spoke to me with questions about why he was receiving bills when he had insurance. I explained to [redacted] that his insurance company had made 6 payments total and the two payments of $24.14 were his responsibility and that insurance Companies will not pay towards what is a customer's financial responsibility. The Customer was not happy about the information provided to him. He became increasingly irate, stating that he refused to pay money he owed. Unfortunately, there was no way for me to help him to satisfy him. He owes the money and he refuses to pay.I hope this satisfies your concerns. If you have any further questions regarding the incident please feel free to contact us again.Best Regards,Dennis P
August 11, 2015
Dear [redacted],I am writing you in regards to the complaint we received from your office. The complaint ID number is [redacted].[redacted] received two separate bills from our company in the amount of $24.12 reflecting Customer responsibility not covered by his...
insurance policy. He called our office and spoke to me with questions about why he was receiving bills when he had insurance. I explained to [redacted] that his insurance company had made 6 payments total and the two payments of $24.14 were his responsibility and that insurance Companies will not pay towards what is a customer's financial responsibility. The Customer was not happy about the information provided to him. He became increasingly irate, stating that he refused to pay money he owed. Unfortunately, there was no way for me to help him to satisfy him. He owes the money and he refuses to pay.I hope this satisfies your concerns. If you have any further questions regarding the incident please feel free to contact us again.Best Regards,Dennis P
August 11, 2015Dear [redacted] ,I am writing you in regards to the complaint we received from your officeThe complaint ID number is [redacted] [redacted] received two separate bills from our company in the amount of $reflecting Customer responsibility not covered by his insurance policyHe called our office and spoke to me with questions about why he was receiving bills when he had insuranceI explained to [redacted] that his insurance company had made payments total and the two payments of $were his responsibility and that insurance Companies will not pay towards what is a customer's financial responsibilityThe Customer was not happy about the information provided to himHe became increasingly irate, stating that he refused to pay money he owedUnfortunately, there was no way for me to help him to satisfy himHe owes the money and he refuses to pay.I hope this satisfies your concernsIf you have any further questions regarding the incident please feel free to contact us again.Best Regards,Dennis P
August 11, Dear [redacted] ,I am writing you in regards to the complaint we received from your officeThe complaint ID number is [redacted] [redacted] received two separate bills from our company in the amount of $reflecting Customer responsibility not covered by his insurance policyHe called our office and spoke to me with questions about why he was receiving bills when he had insuranceI explained to [redacted] that his insurance company had made payments total and the two payments of $were his responsibility and that insurance Companies will not pay towards what is a customer's financial responsibilityThe Customer was not happy about the information provided to himHe became increasingly irate, stating that he refused to pay money he owedUnfortunately, there was no way for me to help him to satisfy himHe owes the money and he refuses to pay.I hope this satisfies your concernsIf you have any further questions regarding the incident please feel free to contact us again.Best Regards,Dennis P
From: [redacted] < [redacted] @***.com>Date: Mon, Oct 19, at 7:PMSubject: Re: Fwd: complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>, "[email protected]" Cc: [redacted] < [redacted] @***.com> Hello I have new information that I would like to add to my complaint # [redacted] .I spoke to [redacted] at [redacted] about the wrongful billing to [redacted] my current insurance provider .The reference # is [redacted] Upon speaking to [redacted] he did some investigating for me and also got [redacted] involved (my insurance company that I had upon the purchase of the CPAP) We found out that [redacted] paid $from Aug to Dec Now I did not receive any information from [redacted] because this was 100% covered and they do not send out paperwork on these claims .That is why I assumed they were never billed .Now [redacted] paid $since April .That's a total of $that MC Nelis was paid for this CPAP Now [redacted] does not allow for a replacement where [redacted] does so MCNelis is telling [redacted] that this is my 1st unit other wise the claim would be denied .Also Mcnelis was to get another precertification after 8-7-which they never did.My precertification was only good for 8-7-to 8-7- This is well over a year and they are still trying to bill [redacted] as of last month.This is why I stated they are committing fraud I took the time to look up my CPAP online and the price I found for a new purchase was $with free shipping.Web site [redacted] That is $more they already were paid and now they are trying to get money out of me and out of [redacted] .Like I stated in my original complaint I want Mcnelis to send me a paid in full no money owed receipt on this CPAP and if you can on your end have them investigated for fraud to the insurance companies and their patients .This can not be a isolated incidentIf your agency can not investigate them maybe the FTC can or the District Attorney's officeThank you for your time [redacted]
From: [redacted]<[redacted].com>Date: Mon, Oct 19, 2015 at 7:09 PMSubject: Re: Fwd: complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>, "[email protected]" <[email protected]>Cc: [redacted] <[redacted].com>Hello I have new information that I would like to add to my complaint #[redacted] .I spoke to [redacted] at [redacted] about the wrongful billing to [redacted] my current insurance provider .The reference # is [redacted]. Upon speaking to [redacted] he did some investigating for me and also got [redacted] involved (my insurance company that I had upon the purchase of the CPAP) . We found out that [redacted] paid $731.13 from Aug 2013 to Dec 2013 . Now I did not receive any information from [redacted] because this was 100% covered and they do not send out paperwork on these claims .That is why I assumed they were never billed .Now [redacted] paid $214.85 since April 2014 .That's a total of $946.03 that MC Nelis was paid for this CPAP . Now [redacted] does not allow for a replacement where [redacted] does so MCNelis is telling [redacted] that this is my 1st unit other wise the claim would be denied .Also Mcnelis was to get another precertification after 8-7-14 which they never did.My precertification was only good for 8-7-13 to 8-7-2014. This is well over a year and they are still trying to bill [redacted] as of last month.This is why I stated they are committing fraud. I took the time to look up my CPAP online and the price I found for a new purchase was $883.00 with free shipping.Web site [redacted] . That is $63.00 more they already were paid and now they are trying to get money out of me and out of [redacted] .Like I stated in my original complaint I want Mcnelis to send me a paid in full no money owed receipt on this CPAP and if you can on your end have them investigated for fraud to the insurance companies and their patients .This can not be a isolated incident. If your agency can not investigate them maybe the FTC can or the District Attorney's office.Thank you for your time [redacted]
From: [redacted]<[redacted].com>Date: Mon, Oct 19, 2015 at 7:09 PMSubject: Re: Fwd: complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>, "[email protected]" <[email protected]>Cc: [redacted] <[redacted].com>
Hello I have new information that I would like to add to my complaint #[redacted] .I spoke to [redacted] at [redacted] about the wrongful billing to [redacted] my current insurance provider .The reference # is [redacted]. Upon speaking to [redacted] he did some investigating for me and also got [redacted] involved (my insurance company that I had upon the purchase of the CPAP) . We found out that [redacted] paid $731.13 from Aug 2013 to Dec 2013 . Now I did not receive any information from [redacted] because this was 100% covered and they do not send out paperwork on these claims .That is why I assumed they were never billed .Now [redacted] paid $214.85 since April 2014 .That's a total of $946.03 that MC Nelis was paid for this CPAP . Now [redacted] does not allow for a replacement where [redacted] does so MCNelis is telling [redacted] that this is my 1st unit other wise the claim would be denied .Also Mcnelis was to get another precertification after 8-7-14 which they never did.My precertification was only good for 8-7-13 to 8-7-2014.
This is well over a year and they are still trying to bill [redacted] as of last month.This is why I stated they are committing fraud.
I took the time to look up my CPAP online and the price I found for a new purchase was $883.00 with free shipping.Web site [redacted] . That is $63.00 more they already were paid and now they are trying to get money out of me and out of [redacted] .Like I stated in my original complaint I want Mcnelis to send me a paid in full no money owed receipt on this CPAP and if you can on your end have them investigated for fraud to the insurance companies and their patients .This can not be a isolated incident. If your agency can not investigate them maybe the FTC can or the District Attorney's office.
Thank you for your time
[redacted]
August 11, 2015Dear [redacted],I am writing you in regards to the complaint we received from your office. The complaint ID number is [redacted].[redacted] received two separate bills from our company in the amount of $24.12 reflecting Customer responsibility not covered by his insurance policy. He...
called our office and spoke to me with questions about why he was receiving bills when he had insurance. I explained to [redacted] that his insurance company had made 6 payments total and the two payments of $24.14 were his responsibility and that insurance Companies will not pay towards what is a customer's financial responsibility. The Customer was not happy about the information provided to him. He became increasingly irate, stating that he refused to pay money he owed. Unfortunately, there was no way for me to help him to satisfy him. He owes the money and he refuses to pay.I hope this satisfies your concerns. If you have any further questions regarding the incident please feel free to contact us again.Best Regards,Dennis P
August 11, 2015
Dear [redacted],I am writing you in regards to the complaint we received from your office. The complaint ID number is [redacted].[redacted] received two separate bills from our company in the amount of $24.12 reflecting Customer responsibility not covered by his...
insurance policy. He called our office and spoke to me with questions about why he was receiving bills when he had insurance. I explained to [redacted] that his insurance company had made 6 payments total and the two payments of $24.14 were his responsibility and that insurance Companies will not pay towards what is a customer's financial responsibility. The Customer was not happy about the information provided to him. He became increasingly irate, stating that he refused to pay money he owed. Unfortunately, there was no way for me to help him to satisfy him. He owes the money and he refuses to pay.I hope this satisfies your concerns. If you have any further questions regarding the incident please feel free to contact us again.Best Regards,Dennis P