[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Having researched all options and with total unsatisfying resultsI understand that labor and coolant (not considered parts) are not covered under warranty ,even though good business practices should dictate that you would want customers to be content and help sell your brand I will contact MC Plum and inform them that I will replace the year old unit next spring with one from another company and a different brand, I also will help inform others who maybe in the market for a heat system of my past history and unsatisfactory with this brand and warrantyI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also would like to thank the Revdex.com for assisting me in this matter Regards, [redacted]
poor customer relations from the owner and office staff, technicians not properly trained on how to clean up after their service call
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Having researched all options and with total unsatisfying resultsI understand that labor and coolant (not considered parts) are not covered under warranty ,even though good business practices should dictate that you would want customers to be content and help sell your brand I will contact MC Plum and inform them that I will replace the year old unit next spring with one from another company and a different brand, I also will help inform others who maybe in the market for a heat system of my past history and unsatisfactory with this brand and warrantyI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also would like to thank the Revdex.com for assisting me in this matter Regards, [redacted]