McQueen Village

Mr*** bought a steel building kit from usThe Contract he signed states above his signature that it is the Buyers responsibility to unload This is the industry standard for steel building kits as we use independent truckers and ship across the countryNo metal building manufacturer
has forklifts on their trucks The contract he signed also states that the deposit is non refundable In order to appease him we offered to discount Mr*** 300$ so he could get a forklift or have a tow truck with a boom to unload the skids We also offered Mr*** half of his deposit back if he wished to cancel the contract

June 12th To Whom It May Concern: In response to your chargeback letter, Mr*** contacted us over the internet about information for a steel building kit, back on April 26th We contacted him by phone and emailOn April 27th hecalled and wanted to purchase a building kit, we sent
him contract andcredit card slipWe received his signed contract and credit card slipback on April 27th at 12:26pmThe deposit he paid on his credit card was for the Building Erection Manuals and Manufacturer stamped drawings which we sent ups and they were delivered to him on May 5th at 11:52amOn May 4th at 10:38am Mr*** called and told me thathe could not build on his site because an engineer told him that thesoil was not dense enoughI told Mr*** that this was unfortunate but part of his due diligence and it is not uncommon for people to have to excavate and backfill the area where they want tobuild, Just as if he was pouring a concrete driveway or putting in a swimming poolI told Mr*** that his deposit was non refundableas per the agreement he signedHis delivery date was June but I told him that we would extend that in order for him to do the necessary site prep up to yearWe are not a contractor, we are not erecting the building nor are we pulling permits for Mr***, weare simply supplying partsMr*** could have investigated that his soil conditions prior to purchasing a building kitMr*** bought a kit from us He signed our contract which states the deposit is non refundable on the front and backIt also states that it is the customers responsibility ascertain local requirements and site conditionsHe was sent and received all the materials which were listed on his credit card slipMr*** agreed to the terms of sale as follows: The front of the contract just above where she signed states “ Uponacceptance the Buyer shall not be entitled to a refund of the whole orany part of the deposit tendered to the representative of the Seller”.If any Payment hereunder is made by Buyer by credit card by itssignature on the face hereof authorizes Seller to charge the creditcard for all amounts due hereunderPlease refer to the conditions on the reverse side of his contract(E) If any Payment hereunder is made by Buyer by credit card by itssignature on the face hereof authorizes Seller to charge the creditcard for all amounts due here under(A) The Buyer agrees that in the event of a breach by Buyer, TheSeller’s damages will be difficult to measure and, therefore, thatseller is entitled to have and recover liquidated damages from theBuyerThe liquidated damages which the Seller may recover are:(a) 60%of the purchase price if the Buyer’s breach or repudiation occursprior to the time the goods are shipped.”((b) 100% of the purchaseprice plus all shipping, handling and storage costs, if the buyer’sbreach or repudiation occurs after the goods have been shipped.”6)The deposit received by Seller is offered in good faith performanceof contractual obligations and for Seller’s expenses and as a securitydeposit”…Seller may demand that Buyer pay the Total Contract Price including any addenda there to and changes to the Contract Prior to Delivery…”10)It shall be Buyer responsibility to investigate and ascertain the applicable zoning and building codes in the area or territory in whichthe building is to be erected in order to satisfy itself that thebuilding conforms to all applicable zoning by-laws, rules, regulations, ordinances and building codes and building permit requirements in said areaBuyer shall be responsible for making allpayments to obtain and for obtaining the required building permits orfor any other required permission to erect the structureSeller shall not be liable for any damages or losses, of any nature, wether director indirect, sustained by the failure of the building to comply withsuch zoning by-laws, rules , regulations, ordinances or buildingcodes, nor shall Seller be liable to Buyer for Buyers costs and feesof any nature whatsoever incurred in manufacturing or installing anybuilding slabs, foundations and/or footings and for the erecting ofthe structureI have enclosed a copy of the signed contracts, and a copy of thetracking detail and proof of delivery from UPSPlease feel free to contact me if you have any further concernsYours truly,*** ***Crown International Steel Building Systems, INC

I do not agree because the we portion is BS. I only could talk with the saleperson. I tried many time to talk with the manager with no reply. I was never told about the building and delivery requirement over the phone so I asumed it would be fine. We have building contractors here that can unload on the site with no help and are forthright with any and all information before the sale. As for the plans they are just a computer printout from there files so that is not a big thing paper is cheap. For the building it was a leftover they could not sell because anouther business went broke and it was sitting in there yard. Since this whole eveolution took less than 3 days I see no reason that they cannot refund my deposite. Unless of course they are that shady and are not into customer care.There total expence on this would pe postage and a little paper. As for the plans well if they were that careful they would not have sent the wrong ones and an incomplete package the first time. Because once I recieved that I called and said there was no way I could use this or even accept it being I have no forklift. 
Regards,
[redacted]

Mr. [redacted] purchased a steel building kit  for the amount of 12988$ from us on May 8th 2013. He gave us a Deposit of 2000$. The contract stated a ship date of November 2013.  On October 22nd 2013 at 10:14am we contacted Mr. [redacted] to set up a delivery and he told us he did not have the money...

to pay the COD amount of 10988$ and asked to delay delivery.  We moved the delivery date May 2014.  On April 1st 2014 at 12:08 pm we called Mr. [redacted] to set up delivery He told us that he still did not have the money to pay.  We told him that his order was almost one year old and that after that period he would be subject to storage fee's.  He told us that he needed a few more months to get the funds to pay us.  Mr. [redacted] phoned us at 3:34pm on Oct 23rd 2015 and told us he was ready to take delivery.  We told him that there was storage fee's which he refused to pay.   Our contract states that upon notifying the customer the good are ready to be shipped any delays will be subject to re-costing and/or storage fee's. Our contract with Mr. [redacted] stated a ship date of November 2013,  We feel that we tried our best to accommodate him and move that back and give him a full year to get his funds in order.  Mr. [redacted] refused delivery for 2 and 1/2 years.   However,  we are willing to split the cost with him in a good faith effort to appease Mr. [redacted].    Please feel free to contact me should you require any further details.