McQueen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I understand that there may not be miraculous results I am disappointed with the owner's handling of the matter Once an offer is made, then it should remain in place and not removed from the discussion if it is not accepted the moment it was offered His treatment of me when he returned to my home was unacceptable His offer to pay for half of the new carpet should be upheld as this is a better business practice Regards, [redacted]

In response to the complaint ( ID [redacted] ) there was multiple pet urine stains as well as excrement stainsShe stated that her dog has been sickThe carpet is 9xand white over a stone floorShe signed and dated a P.U.R.T II pet urine removal treatment authorization form and initialed it as wellShe also signed a separate P.U.R.T II form.The form states as follows I have read the information concerning pet urine damage and understand it.I fully understand that my carpeting is currently damaged due to urine depositsBecause urine is a complex mixture of ingredients, I understand that undesirable results may occur in the form of slight carpet shrinking wicking, browning, yellowing, discoloration or color lossI hereby authorize Chem - Dry to preform the services listed on the invoice.Iagree to the stated price for the services rendered and understand that there is no guarantee implied or expressed that all urine odors will be removedI have all forms as well as video of carpeting showing all stains before cleaningI am a new owner and was going above and beyond when I offered to pay half even though I did not have to make that offerI'm sorry it turned out the way it did but the carpet was very badly stained as the video shows

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand that there may not be miraculous results.  I am disappointed with the owner's handling of the matter.  Once an offer is made, then it should remain in place and not removed from the discussion if it is not accepted the moment it was offered.  His treatment of me when he returned to my home was unacceptable.  His offer to pay for half of the new carpet should be upheld as this is a better business practice.  
Regards,
[redacted]

In response to the complaint ( ID [redacted]) there was multiple pet urine stains as well as excrement stains. She stated that her dog has been sick. The carpet is 9x12 and white over a stone floor. She signed and dated a P.U.R.T II pet urine removal treatment authorization form and initialed it as...

well. She also signed a separate P.U.R.T II form.The form states as follows I have read the information concerning pet urine damage and understand it.I fully understand that my carpeting is currently damaged due to urine deposits. Because urine is a complex mixture of ingredients, I understand that undesirable results may occur in the form of slight carpet shrinking wicking, browning, yellowing, discoloration or color loss. I hereby authorize Chem - Dry to preform the services listed on the invoice.Iagree to the stated price for the services rendered and understand that there is no guarantee implied or expressed that all urine odors will be removed. I have all forms as well as video of carpeting showing all stains before cleaning. I am a new owner and was going above and beyond when I offered to pay half even though I did not have to make that offer. I'm sorry it turned out the way it did but the carpet was very badly stained as the video shows.