McQueen's Roofing Construction

We would consider covering any cost associated with replacing the glass? The only request was for the owner to coordinate with whoever they purchased the window from? Thats not unreasonable.Unless we were negligent we are not responsible for this? But out of good faith we told the owner to inquire with the window company and we would (likely) pay for any cost to replace the glass

No I do not accept that company's offer to send a rep out as I already repainted half the house and fixed and paid for (myself) a majority of the issues.? Sending a rep out does me little good because I have been working to complete the project because Allied refused to do so

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint?
From: *** *** *** Sent: Monday, December 05, 1:PM To: drteam Subject: ID *** - UnresolvedMy Complaint # ID *** remains unresolved.? The work left to perform consist of:1.? ? ? ? ? ? REPAIRING BRICKWORK2.? ? ? ? ? ? CLEANING SMEARED MORTAR FROM OUTSIDE WALLS 3.? ? ? ? ? ? CLEANING? SPILLED PAINT ON ROOF, DRIVEWWAY, OUTSIDE WALLS AND FLOWERBEDS4.? ? ? ? ? ? FURNISHING IPAD.*** ***, RCDDCHIEF EXECUTIVE OFFICER? Corporate Headquarters *** *** *** ***
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** *** ***From: *** *** [mailto:*** Sent: Saturday, November 12, 9:AM To: [email protected] Cc: *** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.comThe *** rep came to my house a week agoAndrea of Allied emailed to let me know installer would contact me to schedule installation of replacement partsI have not heard from the installer
Job completion is still pending.? *** ***
?

The windows are properly installed, so Allied's installation warranty doesn't applyThe complaint here is really with the replacement of windows that have failed, which has two components - materials and labor - and is a manufacturer issue*** is honoring its stated warranty, which covers the
materialsThe labor portion of ***'s warranty was covered for the first two years of ownership, so the warranty for that has long expired.? We suggest that the insurance company gets involved, as this is likely a result of house shifting, especially considering that this home was very near the eye of Hurricane Ike, which occurred six months after the windows were installed.? If Allied is asked to handle the labor for installing the replacement materials, we'll be happy to do so at our standard rates

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me provided they pay $for the cost of the window and installation which the window provider agreed toPlease forward a check to me so we may resolve this matter.? *** ***
?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
I have not been contacted by Allied? My complaint is still not resolved?
Regards,
?

No doubt we had some bumps in the road during the project? Of all the things we are perfect is not oneBut we make things right? Also - its for this reason we don't take any money down? Had you hired any other company in Texas you would have given 30% to 50% down ? in July
? Regarding the invoice, it was a statement showing your payment? The credit had not been processed? Your final invoice will come with your warranty information and is paid in full? Only wish you had made a call - simple answer to your question

The vinyl on the window in question was fixed at the home last Friday.? Everything on the agreed upon punch list has been completedPayment is now due for the project and needs to be addressed today.? The project has been completed in accordance with manufacturer specifications and best practicesWe are happy to have a manufacturer's representative review the project and professional installationHowever, arranging that review does not warrant any further delay in the payment for the projectThat must be handled todayThank you

Doors have the longest lead time of any of the products that Allied sellsIn this case, the door could have been installed when it arrived, but Mr*** didn't want it to be installedMaking adjustments to accommodate small size differences is a common occurrence in the home improvement industry,
but Mr*** asked that it be reordered, and Allied obligedHowever, doing that requires that it be re-manufactured and reordered, which presents a delay.Per the agreed upon contract, payment is required when the project is substantially completeAllied asked for payment consistent with the agreed upon terms and conditions.There was some confusion with the door paintingWhen Mr*** contacted our local manager to ask about painting the door, our manager said that he would come out and paint it for himMr*** declined and said that he had already had someone else paint the door.Allied painted the agreed upon soffit and fasciaThe agreed upon contract is clear that we were to replace siding on the front and rear of the homeThe left and right sides of the homes are clearly marked that we were not to replace siding on those sides of the homeSoffit and fascia is replaced in the same areas where siding is replaced.Warranty information is emailed to our customers after the project is complete and paid forThe warranty information was emailed to *** on May 27, Allied will re-email the warranty information

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint? The assertion that Leonard did not schedule two meetings with me and then fail to show up twice is patently and a lieThis is certainly par for the course in dealing with AlliedThey have lied to me repeatedly throughout my dealings with themWhile Bryan did come to my home and inspect the shoddy installation he never again contacted me with any plan to repair the workI will stand as an unhappy former customer of Allied and will make sure to share my experience and photographs with other interested parties
Regards,
?

Sent: Tuesday, September 06, 4:PMSubject: RE: Houston Revdex.com Complaint #*** ? The project in reference to complaint #*** is currently underwayMaterials are being delivered today, and the work commences tomorrowI would anticipate that the project will be complete in approximately working days, presuming that we have cooperative weather and no unforeseen issues?

A licensed HVAC person was hired to repair the AC unit.The home was painted by the original installer and repainted by the customer's request by a second installerAllied allows for one color for the siding and a second color for the trimIn this case, additional colors were requested, but that is
not part of our service offering

This a copy of the warranty, contract, and service requestOur issue was cause by a defect in installation, Tom *** with Allied Siding and Windows came out last July and adjusted the both sliding glass door frames that were incorrectly installedTom also stated that Allied siding and Windows would take care of the problem at no charge because of our warranty.? ?

[A default letter is provided here which indicates your acceptance of the
business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me?
?

We have attempted to reach Mr*** numerous times since he contacted the Revdex.com, and we have left several messagesThus far, we haven't received a return call