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MCS Services

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MCS Services Reviews (1)

Review: I contacted MCS Services on Friday, March 28 for services to be performed on Monday, March 31st as a move out cleaning from the house we were renting. 5 rooms of the house were also to be carpet cleaned. The total price provided to clean the 2,000 SF house and carpet clean 5 rooms was $330. The owner of the business indicated that a crew would be at our house at 9am on Monday, 3/31. I waited for almost an hour and finally got them to show up after making it clear I was already at the house. I kept missing the owner but confirmed that a crew was at the house. After that I gave the owner my credit card number over the phone for him to charge my credit card. By the end of the day everything was supposed to be complete for my landlords move out inspection. I went to the house to check it out in Tuesday morning, April 1 around 8am. It was clear the carpets hadn't been cleaned so I contacted the owner again. He said he got hung up and was on the way. This went on for a few hours, he would tell me he was on the way and then I would check in on the house and figure out the service hadn't been performed yet. Then he stopped taking my calls. I had my husband call from his number. The owner took his call and then after repeated calls with my husband we finally got someone over to the house for the carpet. It was all very rushed and last minute and I was even lied to about someone being at the house when I was sitting there waiting for them. The carpet cleaning that was finally done was not satisfactory and we got money deducted from our deposit because they had to be cleaned again and we were getting nowhere with MCS.Desired Settlement: I believe this business needs to be investigated. The owner of this business lied to me on more than one occasion. This "business" is operating more as a scam and many people are getting hurt as long as this person is in business. I have filled a dispute with my credit card company to deal with the payment issues, but I felt it still important to file a complaint because this wasn't just mistaken communication. This man lied and was seemingly perfectly happy to take my money without ever performing the service. I sincerely believe that he didn't intend to perform the services because he thought we wouldn't be there to check on it, and that we only got the partial service we did because we continued to call and call him. I don't know what the credibility of [redacted] is with the Revdex.com, but there are several complaint reviews on that site for this company with very similar experiences.

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Description: House Cleaning, Janitor Service

Address: San Diego, California, United States, 92120

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