This is my response to ID [redacted] on 3/13/First, the reason for the delay is the client provided you with the incorrect addressThe address given was from years ago when I was not the owner of this franchiseI have been the owner since March and have been at the following address since May The client is aware of both my name and title as she has spoken with me in a very polite manner numerous timesI identified myself with both my first and last name every time we have spokenAlso, on the numerous bills that she has received from us it has our franchise and LLC listed with my last nameWe did provide service (transportation) to the client's husband who suffers from Alzheimer'sThe client's wife has utilized our services every week and she is the one who texts us with the schedule each weekShe requests the same caregiver and as long as that caregiver has been available she has been the caregiver who has serviced the clientHence, the client knows she has used our services and scheduled her own dates and times and thus owes us for services renderedAs customary with all clients we mail bills every two weeksUp until the middle of October she always paidIf she is using our services and not receiving a bill I would have expected a phone call from herMy employee who she usually spoke with was out in December on medical leave and then left our office in January and therefor I contacted her when I had not received payment for several billing cyclesShe did not return any calls or textsI reissued all bills and did NOT charge any late fees or interestI clearly explained this to her when we had a conversation going over every bill on January 27thShe had her bank statements in front of her and I asked her if she could locate any payments to meShe did and those lined up with the ones we hadThere was an outstanding balance of $2, from the middle of October to the presentShe agreed to pay me with a check # [redacted] She did pay me and the check was deposited on 2/1/I mailed her all copies of her bills and wrote a personal note explaining that if she were to find any problems to please contact me directlyShe did not contact meI mailed her the final bill for $for final services from 1/16/thru 1/31/I have mailed this bill out twice and still have not received paymentI paid the caregiver and wrote her a note explaining the situationShe has not contacted meI also sent the client a letter allowing my caregiver to work directly for her with no penalty based on the non-solicitation agreement the client signedIf I am not paid by the end of this month, March 31st I will send this bill to collections and start proceedingsI will also contact the facility where her husband is now living and advise them of the situationI request a check for $from the clientNo interest has been added At that point I will consider the matter settledI have all documentation from the caregiver for this last bill and will be happy to provide it and get her involved in this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
Regards,
*** *** *I always communicated with the employee that left. Her name was ***, and we had excellent communication via text. I paid all the bills that I received from ***. When I didn't receive any bill in December, I called the office to talk to ***. I was told that she was on medical leave. In January, *** called and told that *** had left under bad circumstances and had erased phone numbers and bills. By phone, we tried to review what I had paid. *** sounded desperate and wanted the money that she felt I owed her without sending me -- any of the bills to justify the payments. She implied that she would not pay our driver if we didn't send the money as soon as possible. I agreed to send her the check for $ 2,without the bills. (She tried to text me numbers that weren't verified.) I paid her the $ 2,ASAP, then she agreed to send me back copies of the bills for November through January, and send me a letter letting the caregiver work for me. I have not received any bills or invoices for the $ 2,or the release letter for *** -- the driver/caregiver.I have received an additional bill for $ 250.93If this company will send me -- the invoices for November through January and the release letter (as promised) -- I will pay the last bill. As of present, I have paid her $ 2,-- WITHOUT ANY BILL. I feel that she is threatening my family member by stating that she will contact his assisted living home. I feel that says what type of company that I have been dealing with. This person is not my husband , I am simply caring for him..If she tries to have my family member evicted or tries to ruin my credit -- what are the ramifications? Thank you, *** ***
This is my response to ID [redacted] on 3/13/16. First, the reason for the delay is the client provided you with the incorrect address. The address given was from 4 years ago when I was not the owner of this franchise. I have been the owner since March 2015 and have been at the following address since...
May 2015. The client is aware of both my name and title as she has spoken with me in a very polite manner numerous times. I identified myself with both my first and last name every time we have spoken. Also, on the numerous bills that she has received from us it has our franchise and LLC listed with my last name. We did provide service (transportation) to the client's husband who suffers from Alzheimer's. The client's wife has utilized our services every week and she is the one who texts us with the schedule each week. She requests the same caregiver and as long as that caregiver has been available she has been the caregiver who has serviced the client. Hence, the client knows she has used our services and scheduled her own dates and times and thus owes us for services rendered. As customary with all clients we mail bills every two weeks. Up until the middle of October she always paid. If she is using our services and not receiving a bill I would have expected a phone call from her. My employee who she usually spoke with was out in December on medical leave and then left our office in January and therefor I contacted her when I had not received payment for several billing cycles. She did not return any calls or texts. I reissued all bills and did NOT charge any late fees or interest. I clearly explained this to her when we had a conversation going over every bill on January 27th. She had her bank statements in front of her and I asked her if she could locate any payments to me. She did and those lined up with the ones we had. There was an outstanding balance of $2, 091.01 from the middle of October to the present. She agreed to pay me with a check #[redacted] She did pay me and the check was deposited on 2/1/16. I mailed her all copies of her bills and wrote a personal note explaining that if she were to find any problems to please contact me directly. She did not contact me. I mailed her the final bill for $250.93 for final services from 1/16/16 thru 1/31/16. I have mailed this bill out twice and still have not received payment. I paid the caregiver and wrote her a note explaining the situation. She has not contacted me. I also sent the client a letter allowing my caregiver to work directly for her with no penalty based on the non-solicitation agreement the client signed. If I am not paid by the end of this month, March 31st I will send this bill to collections and start proceedings. I will also contact the facility where her husband is now living and advise them of the situation. I request a check for $250.93 from the client. No interest has been added. At that point I will consider the matter settled. I have all documentation from the caregiver for this last bill and will be happy to provide it and get her involved in this matter.
This is my response to ID [redacted] on 3/13/First, the reason for the delay is the client provided you with the incorrect addressThe address given was from years ago when I was not the owner of this franchiseI have been the owner since March and have been at the following address since May The client is aware of both my name and title as she has spoken with me in a very polite manner numerous timesI identified myself with both my first and last name every time we have spokenAlso, on the numerous bills that she has received from us it has our franchise and LLC listed with my last nameWe did provide service (transportation) to the client's husband who suffers from Alzheimer'sThe client's wife has utilized our services every week and she is the one who texts us with the schedule each weekShe requests the same caregiver and as long as that caregiver has been available she has been the caregiver who has serviced the clientHence, the client knows she has used our services and scheduled her own dates and times and thus owes us for services renderedAs customary with all clients we mail bills every two weeksUp until the middle of October she always paidIf she is using our services and not receiving a bill I would have expected a phone call from herMy employee who she usually spoke with was out in December on medical leave and then left our office in January and therefor I contacted her when I had not received payment for several billing cyclesShe did not return any calls or textsI reissued all bills and did NOT charge any late fees or interestI clearly explained this to her when we had a conversation going over every bill on January 27thShe had her bank statements in front of her and I asked her if she could locate any payments to meShe did and those lined up with the ones we hadThere was an outstanding balance of $2, from the middle of October to the presentShe agreed to pay me with a check # [redacted] She did pay me and the check was deposited on 2/1/I mailed her all copies of her bills and wrote a personal note explaining that if she were to find any problems to please contact me directlyShe did not contact meI mailed her the final bill for $for final services from 1/16/thru 1/31/I have mailed this bill out twice and still have not received paymentI paid the caregiver and wrote her a note explaining the situationShe has not contacted meI also sent the client a letter allowing my caregiver to work directly for her with no penalty based on the non-solicitation agreement the client signedIf I am not paid by the end of this month, March 31st I will send this bill to collections and start proceedingsI will also contact the facility where her husband is now living and advise them of the situationI request a check for $from the clientNo interest has been added At that point I will consider the matter settledI have all documentation from the caregiver for this last bill and will be happy to provide it and get her involved in this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
Regards,
*** *** *I always communicated with the employee that left. Her name was ***, and we had excellent communication via text. I paid all the bills that I received from ***. When I didn't receive any bill in December, I called the office to talk to ***. I was told that she was on medical leave. In January, *** called and told that *** had left under bad circumstances and had erased phone numbers and bills. By phone, we tried to review what I had paid. *** sounded desperate and wanted the money that she felt I owed her without sending me -- any of the bills to justify the payments. She implied that she would not pay our driver if we didn't send the money as soon as possible. I agreed to send her the check for $ 2,without the bills. (She tried to text me numbers that weren't verified.) I paid her the $ 2,ASAP, then she agreed to send me back copies of the bills for November through January, and send me a letter letting the caregiver work for me. I have not received any bills or invoices for the $ 2,or the release letter for *** -- the driver/caregiver.I have received an additional bill for $ 250.93If this company will send me -- the invoices for November through January and the release letter (as promised) -- I will pay the last bill. As of present, I have paid her $ 2,-- WITHOUT ANY BILL. I feel that she is threatening my family member by stating that she will contact his assisted living home. I feel that says what type of company that I have been dealing with. This person is not my husband , I am simply caring for him..If she tries to have my family member evicted or tries to ruin my credit -- what are the ramifications? Thank you, *** ***
This is my response to ID [redacted] on 3/13/16. First, the reason for the delay is the client provided you with the incorrect address. The address given was from 4 years ago when I was not the owner of this franchise. I have been the owner since March 2015 and have been at the following address since...
May 2015. The client is aware of both my name and title as she has spoken with me in a very polite manner numerous times. I identified myself with both my first and last name every time we have spoken. Also, on the numerous bills that she has received from us it has our franchise and LLC listed with my last name. We did provide service (transportation) to the client's husband who suffers from Alzheimer's. The client's wife has utilized our services every week and she is the one who texts us with the schedule each week. She requests the same caregiver and as long as that caregiver has been available she has been the caregiver who has serviced the client. Hence, the client knows she has used our services and scheduled her own dates and times and thus owes us for services rendered. As customary with all clients we mail bills every two weeks. Up until the middle of October she always paid. If she is using our services and not receiving a bill I would have expected a phone call from her. My employee who she usually spoke with was out in December on medical leave and then left our office in January and therefor I contacted her when I had not received payment for several billing cycles. She did not return any calls or texts. I reissued all bills and did NOT charge any late fees or interest. I clearly explained this to her when we had a conversation going over every bill on January 27th. She had her bank statements in front of her and I asked her if she could locate any payments to me. She did and those lined up with the ones we had. There was an outstanding balance of $2, 091.01 from the middle of October to the present. She agreed to pay me with a check #[redacted] She did pay me and the check was deposited on 2/1/16. I mailed her all copies of her bills and wrote a personal note explaining that if she were to find any problems to please contact me directly. She did not contact me. I mailed her the final bill for $250.93 for final services from 1/16/16 thru 1/31/16. I have mailed this bill out twice and still have not received payment. I paid the caregiver and wrote her a note explaining the situation. She has not contacted me. I also sent the client a letter allowing my caregiver to work directly for her with no penalty based on the non-solicitation agreement the client signed. If I am not paid by the end of this month, March 31st I will send this bill to collections and start proceedings. I will also contact the facility where her husband is now living and advise them of the situation. I request a check for $250.93 from the client. No interest has been added. At that point I will consider the matter settled. I have all documentation from the caregiver for this last bill and will be happy to provide it and get her involved in this matter.