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MCT Charter Tours, Inc.

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MCT Charter Tours, Inc. Reviews (1)

Review: [redacted] Bus Service located at [redacted], Maryland [redacted] was contracted out by [redacted] Bus Service to help out with a Kings Dominion Trip with 54 passengers. The bus service is poor and the buses are in very bad condition. Bus # [redacted] has mold in the front windows where passengers sit, there are no covers on the light fixtures in the ceiling, the front door of the bus has a broken spring and the door will hit you in the back if the person behind you is not holding the door becasue the driver was smoking a cigarette while passengers were loading the bus, there was no stool to help get in the bus you just had to hop up in the bus, the front door has a room/ front house door lock on it and during traveling a bungee cord is used to keep the front door shut, the middle and back of the bus smells like urine, the drive was driving with one hand on his head, texting, and eating as if he was sleepy, bus wheels were unstable . The bus was 1 hour picking up at the location. The tire of the bus went flat on the way home and the driver drove for over an hour looking for a truck stop to get the tire fixed. The driver never made it to a trcuk stop but instead called the office and gave them a particular location to meet him then the driver pulled over in a residental area in south west d.c and had passengers sitting on the curb while waiting for the tire to get repaired. The repair man had no clue how to fix a flat so the driver called [redacted] Coach office to get another bus. The group paid for a 55 passenger bus that had 54 passengers on board the bus company sent a 47 passenger replacement bus and 4 small children had to sit in the middle of adults while the other 3 adults sat ont he floor becasue they had no seat to sit in for an hour and 17 minutes until we got back to the location on the contract. A refund was requested and the owner stated they provided round trip service regardless of the issues on the bus and refused to refund the money paid for the trip.Desired Settlement: I would like a refund of 1200.00 paid for the bus service becasue the wheels on the bus were not stable unpon departure on the way to [redacted]. The bus driver has no customer service skills at all his attitude was very poor and he did not want to stop driving the bus although the tire was flat. Also I paid for a 55 passenger bus and had the bus replaced with a 47 passenger bus leaving customers who paid for a round trip seat left with no option but to sit on the floor for 1hr 17min

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Description: Tours - Operators & Promoters

Address: 11344 Cherry Hill Road Suite 203, Beltsville, Maryland, United States, 20705

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