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McVay Brothers

PO Box 3891, Spokane, Washington, United States, 99220

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McVay Brothers Reviews (%countItem)

McVay recently installed gutters on our house and they look amazing! The color is perfect. The staff was professional and hard working. Highly recommend McVay!

McVay Brothers Response • Jul 10, 2020

Thank You!

McVay's recently installed 5 new windows and 3 doors for me. They did a great job and I am very happy with the product. Everyone I dealt with was professional and wanted to make sure I was satisfied with their work. I would highly recommend McVay Brothers.

McVay Brothers Response • May 15, 2020

Thank you ***!

Thanks again to the McVay Brothers Team. On February 12th, the roofing team from McVay, completed the restoration of our roof. They were totally professional from removing the old roof tiles and tar paper, to installing the new roof materials, and clean up of the yard around our home. Just spotless! The team was knowledgeable, courteous and respectfully answered all the questions we had throughout the process. We don't know why McVay Brothers is not Revdex.com accredited after 87 years in business, but they should be!

My wife and I have contracted with McVay Brothers many times over the past twelve years, and they have been excellent every time. From installation of gutters to storm door purchases and installation, they have never let us down. They even built a separate door entrance to our garage for us. The McVay Team managed the entire door project from concrete cutting, door framing and electrical work for outside lighting, to door installation. We recommend them to any homeowner who needs professional and courteous help with a project. Thank you McVay Brothers!

McVay Brothers Response • Jan 08, 2020

Thank you!

From the first encounter with Lance to discuss options in products and colors to the completion of the job, we were treated with respect and professionalism. All aspects of the job, siding, trim and gutters looks amazing! My husband and I are very pleased with the completed job. All of the employees were very friendly and informative if any questions were asked (I like to know how and why some things are done). By choosing a vinyl siding, we now have a paint-free exterior. I was surprised when the crew for the rain gutters showed up on a cold and windy day, which was the day before Thanksgiving. We had a last minute change request on the downspouts, they understood why and willingly made the change.We would not hesitate to recommend McVay Brothers to anyone interested in upgrading the outside of their home.

McVay Brothers Response • Dec 03, 2019

Thank you ***!

We purchased new windows and doors from McVay Brothers and are really happy we did. The product quality is great, customers service was excellent and the installers was very professional.
A terrific experience!

McVay Brothers Response • Aug 26, 2019

Thank you!

From start to finish, the entire process was great. Jerad B answered all my questions, and made my purchase decision simple and easy. The installation crew did a terrific job, both inside and outside my home. My new windows and doors are beautiful! I could not be happier.

McVay Brothers Response • Aug 07, 2019

Thank you for the business!

McVay saved us thousands! We were looking at replacing our windows, doors and siding at our small home in Spokane. During the estimate process, McVay told us that the siding was still in good shape and did not need to be replaced. They suggested that we look at painting it if we were wanting to spruce it up. That advice saved us a great deal of money. Seeing as though our windows and doors were outdated and not safe, we had McVay replace all of them. We love the new look and with recent warm temperatures, we have already noticed how much cooler it stays inside. Can't wait to see the difference in my electric bill! Thank you McVay.

McVay Brothers Response • Jun 27, 2019

Thank you ***!

Excellent products and service. My choice for over 20 years

My 80 year old home looks brand new. McVay Brothers installers were friendly and knew what needed to be done. They worked through the cold and snowy February to finish the job. They were helpful and patient, letting me make a few final decisions at the last minute. I can see why you are booked out - your product and service are in high demand. For good reason!

McVay Brothers Response • Mar 05, 2019

It was our pleasure working for you! Thank you for the business.

We have a house that is 101 years old. Nothing is straight. The McVay crew was outstanding when encountering problems...time after time they went out of their way to make sure the outcome was beautiful. We are soo happy with the results and would recommend McVay over and over.

McVay Brothers Response • Aug 07, 2018

Thank you!

My wife and I were in search of a reputable contractor who could address; roofing, window, siding, and gutter needs for our home in the Spokane Valley. McVay Brothers met "all" of our needs. We love our new roof, we really have noticed a difference with our Coeur D'Alene windows, the installation of the new Hardee siding has earned rave review from our neighbors ...
We have been blessed by the efforts of the McVay team. Hard working, customer friendly, neat, and thorough!

Nov 2016 I had a house fire. McVay was hired to replace/repaired the siding boards on the front of my house due to discoloration from the smoke out a window. They replaced the siding boards that went under the two gable end shakes on the whole front of my house. This summer my gable ends on both sides bowed out almost a foot in the heat that the neighbors even stopped by and mentioned it to me. The gable ends are now warped across the whole front of my house and winter is coming. So you understand the smoke only came out a window and discolored above the window on one side of my house with a gable end the other front side of my home is the garage 15 feet away from the fire was with a gable end . It is also bowed out in four places where they replaced the siding boards that went under the gable end. I had McVay come out and look. Their 30 year employee said what needs to be done is the gable end needs to come down and the boards and he would personally do it so it was done right. He called me back a few days later and said sorry, we only replaced the boards not the gable end so the only thing we can do is tack the gable end down all across the whole front of my home to the siding boards. I told them it was not tacked down to start with why does it need to be tack down now, unless it was done wrong? He came back said sorry can't help you we were only asked to change the boards. My complaint is the gable end never bowed before nor were they warped with no tacks until McVay did the repairs on the siding boards. They obviously repaired it wrong or my gable ends wouldn't be bowing and warped so bad that people stop by and talk to be about it. Good thing everyone in my neighbor knows McVay Brothers did this job. I don't think they will be calling McVay Brothers to work on their homes. I told them McVay isn't willing to fix it the way it was before the fire.

McVay Brothers Response

We were contracted by the homeowners restoration contractor to repair a small section on the front of the home that had suffered fire damage. We did not reside the portion in question at the direction of the restoration contractor. We advised the homeowner that she should reach out to both the restoration contractor and her insurance company. The homeowners insurance company has since than reached out to us and agreed that this portion of the work was not included in the original scope of work and that they were going to contact the homeowner and offer her a settlement so the work can be completed.

Customer Response

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

Mcvay brothers just completed a job at my house and I could not be happier. they replaced my roofing, windows, doors and siding as well as added rain gutters. all of the workers were absolutely top quality people. when they scheduled appointments they were always there on time. they finished my job way faster than they thought they would and I am very happy with the quality of the products, and the quality of the work. I would not hesitate to have them do work for me again. I feel they deserve an A+ for the job thanks for the great job

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Address: PO Box 3891, Spokane, Washington, United States, 99220

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