McVicars and Associates, LLC.

We have inspected Mrs***’s jeep, and she did have a problem with the transmissionWe followed the diagnostics set before us by Jeep and came to the conclusion that the valve body had to be replacedWe replaced the valve body and returned the vehicle to the customerIt is regrettable that a
customer has a problem with a new vehicle, but we are bound to the guidelines set before us by the ManufactureWe cannot replace parts or vehicles just because that’s what a customer has requestedThe vehicle has been repaired and is operating to factory specs

We stand by our original response Thank you

We explained to the customer that we were waiting on documentation that he was required to provideAfter he became belligerent he was asked to leave the propertyWhen the customer provided the required documentation the check was cut immediately

To whom it may concern, Mr. [redacted] brought his vehicle into our shop on February 16th 2015. The vehicle was in very rough shape and had obviously not been maintained. The engine had a miss and was smoking badly. We diagnosed the vehicle with needing an engine. According to our records at that time...

we gave Mr. [redacted] three options. A Mopar remanufactured engine with a 3 year 36,000 mile warranty, a [redacted] remanufactured engine with a 3 year 36,000 mile warranty, and a remanufactured engine from [redacted] which carried a 1 year 12,000 mile warranty. Mr. [redacted] was explained the differences in his choices repeatedly, and choose the lesser warranty because it was cheaper in price.We strive for the highest level of customer satisfaction by giving our customer options that better fit their finical needs. These options are equal in quality if the vehicle is properly maintained.   Thank you, [redacted] Service Manager Carlock CDJR

Seems easier to say ok I got my refund and will help spread the word! 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting...

this response because:I was not asked to provide anything until the insurance commissioner’s office contacted them! But after that I sent them what was asked and then it was solved! No one should ever buy from them!!!
 Regards,
[redacted]