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McWhite's North American

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Reviews McWhite's North American

McWhite's North American Reviews (7)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

This is accurate as stated.

However, there were 4 additional rod cases that were NOT delivered and those missing rods and cases were not discover as being missing until after the driver left.

I suppose we could have held the driver and his truck on our street until every single box had been opened which may have taken days.

It is beyond any reasonable expectation to have done that.

We reported the rods as missing immediately upon discovering that they were.

[redacted]The North American Van Lines driver /hauler loaded [redacted] shipment on 10/14/13. At that time the driver created an inventory list (Household Goods Descriptive Inventory) of all the items removed from the residence and loaded into the moving van.   The purpose of the...

Household Goods Descriptive Inventory is to ensure that all items tendered for delivery have been delivered and signed for; this is the basis for accepting or declining liability. When the driver makes a delivery, a control sheet (Customer Check-Off Sheet) is used as a tool to assist the customer in verifying that each item on the inventory list is received. If an item does not check off, it should be noted on this form. It is the responsibility of the customer to note any missing items or irregularities at this time.   There are no notations or remarks of loss/missing items on any of [redacted] delivery documents. Page 8 of his Household Goods Descriptive Inventory, which includes items numbered 411 (rod case), 432 (rod tube) and 433 (rod tube) was signed at the time of delivery with no exceptions or notations of loss. Based on the delivery documents North American Van Lines had no choice but to deny [redacted] claim.   We are truly sorry for any inconvenience caused to [redacted] during his move with North American Van Lines.  Sincerely,    [redacted]

McWhite's North American severely damaged a beautiful cedar chest, tearing off a piece of veneer from the top; estimated repair $1,000. They also damaged two other pieces of furniture, though not as severely. I was told by the movers who delivered my furniture to my new address that the damage occurred while being stored in McWhie's warehouse in Prescott Valley, AZ. They have refused to honor my claim and I don't have $1,000 to have my cedar chest repaired. McWhite's is not a reputable moving company and I would never use them or any other North American company again.

I contracted with McWhite's Northamerican van lines to move my household goods from Flagstaff, Arizona to Barnard, Vermont at the end of May 2014. Unfortunately my silverware was not in my boxes of goods when I arrived in Vermont. I received all of the boxes yet the silver was not any one of them. I believe that my silver was not even packed on the day of packing. Instead I believe that one or both of the packers took my silver and sequestered it while I was away from my house for one hour during packing. I think that both of them were in on the plan because one packer was packing my kitchen where some of the silver was located. The other packer packed another room where I had some silver stored in a china cabinet. I did file a police report with the Coconino County Sheriffs office but of course that did not result in much because I am sure they ([redacted]) denied the claim. I have no proof. My silver was in my home the morning that the movers arrived. I spoke with the owner [redacted] but he did not want to listen to anything that I had to say. Afterwards I looked up [redacted] online for other remarks people have made about thier business and none of them are good. I wish that I had done a little more research before I chose them to be my movers across the country. Perhaps if enough people comment publicly about their experiences with [redacted] then they will not patronize their business.

Review: "Through the years, we have moved a number of times, so these comments are made relative to prior experiences. Never have we had such an unfavorable experience. Several items, two of which were marked "high value" were damaged (one beyond repair) simply because of the poor job of packing......something under the control and supervision of [redacted]. When the claim for damages was filed, the person sent to evaluate and confirm the damage said simply about one of the damaged items, "we just don't know what to do about it" leaving it to us to find someone who could repair a unique piece of art. When the last of the boxes had been emptied we noted that there were four fishing rods missing, two of which were expensive, including one old split bamboo rod which cannot be replaced. A "trace" has yet to locate those rods and that claim remains unsettled. These problems are a poor reflection on both North American Van Lines and, particularly, their local agent, [redacted]. My biggest frustration, however, with [redacted] has been that after three separate attempts to speak to them about our problems we have received NO response." After my fourth attempt to get a response from [redacted], I received an email in which I was told that since a claim had been filed, [redacted] was in no position to respond. Part of the claim has been settled. However, they are denying the part of the claim for the missing items saying that because we signed the acceptance document at the time of delivery, they have no responsibility. I suppose the alternative would have been to hold the driver until every single box had been unpacked. I could never recommend using [redacted] or any other North American agent based on our experience.Desired Settlement: Reimbursement for lost fishing rods.....@$2000.

Business

Response:

[redacted]The North American Van Lines driver /hauler loaded [redacted] shipment on 10/14/13. At that time the driver created an inventory list (Household Goods Descriptive Inventory) of all the items removed from the residence and loaded into the moving van. The purpose of the Household Goods Descriptive Inventory is to ensure that all items tendered for delivery have been delivered and signed for; this is the basis for accepting or declining liability. When the driver makes a delivery, a control sheet (Customer Check-Off Sheet) is used as a tool to assist the customer in verifying that each item on the inventory list is received. If an item does not check off, it should be noted on this form. It is the responsibility of the customer to note any missing items or irregularities at this time. There are no notations or remarks of loss/missing items on any of [redacted] delivery documents. Page 8 of his Household Goods Descriptive Inventory, which includes items numbered 411 (rod case), 432 (rod tube) and 433 (rod tube) was signed at the time of delivery with no exceptions or notations of loss. Based on the delivery documents North American Van Lines had no choice but to deny [redacted] claim. We are truly sorry for any inconvenience caused to [redacted] during his move with North American Van Lines. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

This is accurate as stated.

However, there were 4 additional rod cases that were NOT delivered and those missing rods and cases were not discover as being missing until after the driver left.

I suppose we could have held the driver and his truck on our street until every single box had been opened which may have taken days.

It is beyond any reasonable expectation to have done that.

We reported the rods as missing immediately upon discovering that they were.

McWhite's North American severely damaged a beautiful cedar chest, tearing off a piece of veneer from the top; estimated repair $1,000. They also damaged two other pieces of furniture, though not as severely. I was told by the movers who delivered my furniture to my new address that the damage occurred while being stored in McWhie's warehouse in Prescott Valley, AZ. They have refused to honor my claim and I don't have $1,000 to have my cedar chest repaired. McWhite's is not a reputable moving company and I would never use them or any other North American company again.

I contracted with McWhite's Northamerican van lines to move my household goods from Flagstaff, Arizona to Barnard, Vermont at the end of May 2014. Unfortunately my silverware was not in my boxes of goods when I arrived in Vermont. I received all of the boxes yet the silver was not any one of them. I believe that my silver was not even packed on the day of packing. Instead I believe that one or both of the packers took my silver and sequestered it while I was away from my house for one hour during packing. I think that both of them were in on the plan because one packer was packing my kitchen where some of the silver was located. The other packer packed another room where I had some silver stored in a china cabinet. I did file a police report with the Coconino County Sheriffs office but of course that did not result in much because I am sure they ([redacted]) denied the claim. I have no proof. My silver was in my home the morning that the movers arrived. I spoke with the owner [redacted] but he did not want to listen to anything that I had to say. Afterwards I looked up [redacted] online for other remarks people have made about thier business and none of them are good. I wish that I had done a little more research before I chose them to be my movers across the country. Perhaps if enough people comment publicly about their experiences with [redacted] then they will not patronize their business.

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Address: 7450 E 2nd St, Prescott Vly, Arizona, United States, 86314-2212

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