MD Heating

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me They have successfully installed the final window sash today Regards, [redacted] ***

We are sorry for the delay Our policy is to collect in full on all window jobsWe are installing the customers window todayWe will make sure that job is complete and customer is satisfied.Again sorry for the delay.Thank YouJeff P [redacted]

I have giving the customer a call todayWe have been having trouble with our entry door suppliers on getting a superior productHis door has been sent to us twice but after inspection we sent doors back We have struck a deal with a new door supplier but all administrative work will not be finished until Jan 1stAt that time we will start ordering all of our doorsI apologize for the lack of communication with customer and would be willing to refund the price of the door, or if he can wait we would be willing to reduce the price of the door for any inconvenience he has experiencedI will continue to try to contact customer to work out a solution to the situation.Thank YouJeff [redacted] Window World of Indianapolis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be fine to meI am still dissatisfied with the business and believe the quality of work and customer service is still way below standardHowever it is time to put this behind us, as long as the work is completed as promised I will consider this matter closed Regards, [redacted] ***

Thank you for taking the time to communicate to us why our service did not meet your expectationsWe have all concerns you addressed in complaint except the issue of the latches which are on order.We will call as soon as parts are in to set up servicePlease accept our sincerest apology for any trouble or inconvenience we have caused youIt is our goal to retain you as a satisfied customer and would like to offer you a $check to compensate you for any inconvenience you experienced.Thank YouJeff P [redacted] Window World Indianapolis

Dear Revdex.comDue to issues beyond our control we are not able to offer a entry door to our customerWe talked to him today on the phone and gave him the option of a full refund on the door, or he can pick out a door at Lowes and we will install for himHe said that he would get back with us with a answer in a week he is out of town.Thank YouJeff ***Window World of Indy

***I just read your request to reopen the complaint that had been resolved.I can understand your frustrations with the completion of your jobWe have put a rush on the glass packs needed to finish your projectI can assure you that we will get your project completed to your satisfactionI would like to apologize again for the delaysThe reason that I wanted to come by when job is completed would be to inspect work, and for us to sit down and agree on a monetary amount to satisfy you for being inconveniencedI feel like it is hard to come up with a number until all work is completed to your satisfactionDave called to tell me that the sashes were not going to fit and that is why I did not stop by to do a final walk thruAs soon as sashes are in we will install them and I will stop by to go over job and discuss compensationIt is hard to find a company that will warranty any type of installed home improvement for as long as you own your homeWe can assure you we will be there to finish job and to take care of any warranty service you may needAgain we can understand your frustrations, but do not feel that the sashes not fitting and the misunderstanding of when I would be there to look at job warrants the reopening of this complaint.I will have office call you if they have not already with a time of arrival on the sashes . Thank You for your business and patienceJeff P***Window World of Indianapolis Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Jeff,Not all parts of the complaint have been addressed, the patio door is still not installed properlyThe crew was unable to level it properly and there is still a gap at the top on the handle side of the door Also they did not order window latches, they ordered window sashesThis response to the Revdex.com is a great example of the poor level of customer service that is being received, the communication is poor and no one knows exactly what is being done.The amount offered does not cover the level of frustration my wife and I have for Window WorldAt this point I see a couple optionsFix the remaining window and the patio door and offer a larger amount for the continued inconvenience or refund us $7,of the $9,439, we would consider the $2,as payment for the windows and forego any warranty on the windows and the install. I understand Scott believes he worked around our schedule for install, but the promise of day inside and day outside should have meant more, and my calls during the install should have been taken more seriously to get the job done in a timely fashionTo have sent installer for a job this size was not enough. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have left messages with Jeff in hte last weeks and have not received a responseI still have not received ANY updates in the last monthsI still have NO IDEA when, or if, I am going to get a front door
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. They have successfully installed the final window sash today
Regards,
*** ***

***Sorry to have Latches and sashes mixed upI was just going off of the part of the complaint you referred to latch needing repaired and assumed we had ordered new latchesNone the less we did receive your new sashes today 8/I will have the office contact you tomorrow and we can set up a time to install new window sashes and make any repairs needed to patio doorI will inspect job at that time and see if anything else needs to be addressedWe would not be able to accept the payment you offered in your responseHowever we would like to make a final offer of completing all work discussed and a cash payment of 5% of contract price a total of $We would like to put this behind us and again say we are sorry to have inconvenienced you and your familyWe have installed the best Replacement Windows money can buy in your homeWe hope this will settle this matter and you can enjoy your Windows and doors, and the energy savings they will save you.Thank You,Jeff P***Window World of Indianapolis

Dear valued CustomerI would like to extend my sincere apology for any inconvenience that the rescheduling of your job has caused youUnfortunately the weather this time of the year can be very frustrating when trying to perform the type of work we will be doing for youI understand how ready you
are to have your job completed to be able to reap all the benefits of your new windowsReplacement Windows if installed correctly will last a lifetime and the outside temperature affects the sealer used to seal the windowsOur goal is to perform your window installation according to AMMA Installation Guidelines and give you the best Lifetime Window Warranty in the IndustryWe would like to offer you $in compensation for your inconvenience deducted from your final balanceI promise we will give you the best Install and Warranty the Industry has to offer.Thank you and have a Happy HolidayJeff P***Window World of Indianapolis

I have giving the customer a call today. We have been having trouble with our entry door suppliers on getting a superior product. His door has been sent to us twice but after inspection we sent doors back . We have struck a deal with a new door supplier but all administrative work will not be...

finished until Jan 1st. At that time we will start ordering all of our doors. I apologize for the lack of communication with customer and would be willing to refund the price of the door, or if he can wait we would be willing to reduce the price of the door for any inconvenience he has experienced. I will continue to try to contact customer to work out a solution to the situation.Thank YouJeff [redacted]Window World of Indianapolis

We are sorry for the delay . Our policy is to collect in full on all 1 window jobs. We are installing the customers window today. We will make sure that job is complete and customer is satisfied.Again sorry for the delay.Thank YouJeff P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have all concerns you addressed in complaint except the issue of the latches which are on order.We will call as soon as parts are in to set up service. Please accept our sincerest apology for any...

trouble or inconvenience we have caused you. It is our goal to retain you as a satisfied customer and would like to offer you a $200 check to compensate you for any inconvenience you experienced.Thank YouJeff P[redacted]Window World Indianapolis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be fine to me. I am still dissatisfied with the business and believe the quality of work and customer service is still way below standard. However it is time to put this behind us, as long as the work is completed as promised I will consider this matter closed. 
Regards,
[redacted]