MD Networks

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ This response is in regards to [redacted] ***'s magazine order, rcpt MXXXXXAt this time Ms***'s magazine, Natural Health, has been substituted for [redacted] magazineUnfortunately, [redacted] magazine is no longer available to our company and as her receipt states, "we reserve the right to make reasonable substitutions when products change or are no longer availableSubstitutions do not constitute a refund and points will not be lost to the participant due to distributor modifications." We have made numerous attempts to contact Ms***, at the phone number given, giving her the opportunity to choose a replacement magazine titleAt this time, we are still waiting to hear back from Ms***Our customer service phone number is listed on her receipt as well as the Revdex.com website- Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) why would Men's Health be a suitable substitution for a woman? Why would it take days to deliver a magazine?This is a giant scam and I should have my money refunded Final Business Response / [redacted] (4000, 10, 2015/06/17) */ Ms [redacted] was contacted by our customer service department on 5/28/She spoke to a representative and was told the companies policies and procedures and was instructed to pick a new titleShe has failed to do so, in the meantime; Mens Fitness Magazine was delivered to her residences having a start date of May ending April We have left numerous messages given the information she has provided and our toll free customer service number was stated on the last response, as well as the Revdex.com website, the back of her receipt and our websiteJust incase, it is toll free- Final Consumer Response / [redacted] (4200, 12, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is completely untrue that I was called numerous timesThe policies of this company are completely unacceptableOutrageous prices, terrible customer serviceTheir policy of arbitrarily substituting one magazine for another , in my case substituting Mens Health for Natural HealthWhy would they make this substitution for a woman customer!? I emailed them saying I would accept "Vacation" magazine as a substitute from the unrecognizable titles (excluding Playboy magazine- which I didn't want to receive) they offer as substitutions.) They include all their ridiculous exceptions and rules in small print on a tiny receipt given by a young kid posing as a college student who then disappears to prey on the next unsuspecting victim

Initial Business Response /* (1000, 5, 2015/06/08) */
This response is in regards to [redacted]'s magazine order, rcpt MXXXXX. At this time Ms. [redacted]'s magazine, Natural Health, has been substituted for [redacted] magazine. Unfortunately, [redacted] magazine is no longer available to our...

company and as her receipt states, "we reserve the right to make reasonable substitutions when products change or are no longer available. Substitutions do not constitute a refund and points will not be lost to the participant due to distributor modifications." We have made numerous attempts to contact Ms. [redacted], at the phone number given, giving her the opportunity to choose a replacement magazine title. At this time, we are still waiting to hear back from Ms. [redacted]. Our customer service phone number is listed on her receipt as well as the Revdex.com website- 888.494.1472
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
why would Men's Health be a suitable substitution for a woman? Why would it take 120 days to deliver a magazine?. This is a giant scam and I should have my money refunded.
Final Business Response /* (4000, 10, 2015/06/17) */
Ms. [redacted] was contacted by our customer service department on 5/28/15. She spoke to a representative and was told the companies policies and procedures and was instructed to pick a new title. She has failed to do so, in the meantime; Mens Fitness Magazine was delivered to her residences having a start date of May 2015 ending April 2016. We have left numerous messages given the information she has provided and our toll free customer service number was stated on the last response, as well as the Revdex.com website, the back of her receipt and our website. Just incase, it is toll free- 888.494.1472
Final Consumer Response /* (4200, 12, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is completely untrue that I was called numerous times. The policies of this company are completely unacceptable. Outrageous prices, terrible customer service. Their policy of arbitrarily substituting one magazine for another , in my case substituting Mens Health for Natural Health. Why would they make this substitution for a woman customer!? I emailed them saying I would accept "Vacation" magazine as a substitute from the unrecognizable titles (excluding Playboy magazine- which I didn't want to receive) they offer as substitutions.) They include all their ridiculous exceptions and rules in small print on a tiny receipt given by a young kid posing as a college student who then disappears to prey on the next unsuspecting victim.