M&D Oral & Maxillofacial Surgery

Complaint Information: In response to the complaint filed by our patient, our office does not do any advertisingThis patient presented to our office on referral from their primary care dentistThe patient was seen for an exam and consultation and a [redacted] ***The patient received a reduction to the fees for the [redacted] as it was not covered by their insuranceThe balance remaining is for the denied services rendered and if we did not extent a discount the out-of-pocket would have been higher

Complaint: [redacted] I am rejecting this response because: First of all my dentist did not refer me but only recommended them saying he would choose themI went on his recommendationWas told all that I needed was a picture IDmy medical card and $nothing elseno mention of any additional charges or would be responsible for any other chargesAfter the visit I received a notice from my insurance that had they had paid $to them for services and then sent me a bill for an additional $there was no mention of these charges before or during or after the visitthey had hidden these charges and after the visit revealed them hoping to get more money by using deception and fraud to extract more moneyThis deception needs to be shut downtalked to the lady in billing about the bill twice about this and she just blew me off saying "yeah good luck with that" was not willing to listen or reasonVery unprofessional and unethical behaviorI guess that should be expected with dishonest behavior Sincerely, [redacted] ***

Before making appointment with DrV***, I asked my insurance(Federal ***) to confirm that DV [redacted] is a participating network provider and if I go to see a doctor participating in network, insurance would cover the payment for meWhen I made an appointment with DV***, I asked the receptionist of DrV***'s office, I informed the receptionist that my insurance is a federal [redacted] and I need to see DrV [redacted] because he is the one participating with my insuranceOn the day before my son saw the Dr., they asked me to pay $ahead and if my insurance cover it, they will refund me laterThey claimed to my insurance $240.00, my insurance paid them $and I only owed the provider $The letter says 'because this provider is a preferred or participating network provider, you are not responsible for the difference between the submitted charges and our allowable charges.'The DrV***'s office give me back only $which my insurance paid them instead of $because

They gave me a quote of $and theWhen I went in they wanted $and refused to finish the work when I got there

Before making appointment with DrV***, I asked my insurance(Federal ***) to confirm that DV*** is a participating network provider and if I go to see a doctor participating in network, insurance would cover the payment for meWhen I made an appointment with DV***, I asked the receptionist of DrV***'s office, I informed the receptionist that my insurance is a federal *** and I need to see DrV*** because he is the one participating with my insuranceOn the day before my son saw the Dr., they asked me to pay $ahead and if my insurance cover it, they will refund me laterThey claimed to my insurance $240.00, my insurance paid them $and I only owed the provider $The letter says 'because this provider is a preferred or participating network provider, you are not responsible for the difference between the submitted charges and our allowable charges.'The DrV***'s office give me back only $which my insurance paid them instead of $because

Complaint Information: In response to Mr*** second letterAgain, he was referred to us by his dentistIt was his choice to come to usWe do not advertise fees or solicit patientsMr*** received a welcome email to our practice which outlined what he need to do prior to his appointment and that a $deposit is due at the time of his exam and consultationThe deposit is applied toward any unpaid balance by the insuranceWe do not hide fees or withhold information regarding our billing from our patientsWe make every effort to keep costs down for our patients and Mr*** received a $discount on the day of his visitThe balance is strictly due to the lack of insurance coverageMr*** also signed our Fees & Payments statement that address that any balance after insurance payment would be his responsibilityI can supply this upon requestThis should resolve any further disputeThank you for your time

Complaint Information:
text-align: left;" valign="top"> In response to the complaint filed by our patient, our office does not do any advertisingThis patient presented to our office on referral from their primary care dentistThe patient was seen for an exam and consultation and a *** *** ** ***The patient received a reduction to the fees for the *** as it was not covered by their insuranceThe balance remaining is for the denied services rendered and if we did not extent a discount the out-of-pocket would have been higher

Complaint Information: In response to the complaint filed by our patient, our office does not do any advertising. This patient presented to our office on referral from their primary care dentist. The patient was seen for an exam and consultation and a [redacted]. The patient received a...

reduction to the fees for the [redacted] as it was not covered by their insurance. The balance remaining is for the denied services rendered and if we did not extent a discount the out-of-pocket would have been higher.

Complaint: [redacted]
I am rejecting this response because: First of all my dentist did not refer me but only recommended them saying he would choose them. I went on his recommendation. Was told all that I needed was a picture ID. my medical card and $50.00 nothing else. no mention of any additional charges or would be responsible for any other charges. After the visit I received a notice from my insurance that had they had paid $74.00 to them for services and then sent me a bill for an additional $50.00. there was no mention of these charges before or during or after the visit. they had hidden these charges and after the visit revealed them hoping to get more money by using deception and fraud to extract more money. This deception needs to be shut down. talked to the lady in billing about the bill twice about this and she just blew me off saying "yeah good luck with that" was not willing to listen or reason. Very unprofessional and unethical behavior. I guess that should be expected with dishonest behavior.
Sincerely,
[redacted]