MD Pen

I purchased my first MD Pen microneedle in mid FebruaryIt arrived broken and a replacement was overnighted to meI used the second microneedle pen for only a few (less than 5!) clients, and it broke! It was completely un-useableThe company again overnighted me a pen, but with the breakdown, I lost the clients that I was scheduled to treat that day, which cost me a total loss of $1,600! To make matters worse, the 3rd microneedle pen arrived the next day with a broken case and it also would not reliably turn on! Incredibly bad equipment overall and I paid over $5,000! I asked for a refund based on three consecutive 100% failures of equipment and lost revenueI was promised a refundTo date, I have made over phone calls, emails, and texts directly to the company manager Kevin Simmons to no availA refund is always promised and never delivered! On 4/24/I again reached and spoke to Kevin Simmons directly and gave him the credit card over the phoneHe promised a refund that