MDHearingAid

Thank you for contacting MDHearingAid, IncWe have reviewed the customer’s concerns regarding the difficulties she was having with her new hearing aids in August of 2017.We have contacted the customer and have come to an amicable solution to her concerns.In lieu of processing a check for $for reimbursement of a return shipping fee, the customer has accepted our offer to send a set of accessories for her hearing aids which will be necessary for her to get optimum performance from them in the future free of charge.These replacement parts have a retail value of $The complainant has been a valued customer of MDHearingAid, Incfor several years We look forward to continuing our relationship in assisting her with her hearing needsThank you very much and have a wonderful dayRegards, [redacted] L Mngr., MDHearingAid IncService OperationsTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response /* (1000, 5, 2015/05/07) */
Contact Name and Title: [redacted] MD
Contact Phone: XXXXXXXXXX
Contact Email: **@mdhearingaid.com
Thank you for the opportunity to respond. This customer initially ordered in November 2014 and initialy wanted to file a return claim...

after the 45 day return period.
At another time, he stated that the hearing aids did not work and was not interested in troubleshooting with our Senior Audiologist. We then offered FREE replacement of both hearing aids under the warranty.
He did send two aids in for service, but they were not sent in together. This was verified by 2 separate managers to confirm that only 1 aid was sent in at a time.
3/16/2015 Air Serial MXXXXXXXX
4/13/2015 Air Serial MXXXXXXXX
Both serial numbers match aids sent w/ original order : SCIND-XXXXXXXXX Order Date: 03 NOV 2014 14:35:14
Aid MXXXXXXXX was replaced w/ order SCIND-XXXXXXXXX, shipped on 3/16/2015.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX...⇄ /> Aid MXXXXXXXX was replaced w/ order SCIND-XXXXXXXXX, shipped on 4/20/2015.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX...⇄ /> Both new Hearing Aids have been delivered to his address.

Thank you for contacting MDHearingAid, Inc. We have reviewed the customer’s concerns regarding the difficulties she was having with her new hearing aids in August of 2017.We have contacted the customer and have come to an amicable solution to her concerns.In lieu of processing a check for $8.74 for...

reimbursement of a return shipping fee, the customer has accepted our offer to send a set of accessories for her hearing aids which will be necessary for her to get optimum performance from them in the future free of charge.These replacement parts have a retail value of $30.50. The complainant has been a valued customer of MDHearingAid, Inc. for several years.  We look forward to continuing our relationship in assisting her with her hearing needs. Thank you very much and have a wonderful day. Regards, [redacted] L Mngr., MDHearingAid Inc. Service OperationsTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]