MDM Products

Waited months for a new door and zipper failed again I will not pay $again to get this door fixed This company used cheap material and parts Buyer beware Go find a local metal shed dealer This company doesn't care about the customer

Recently bought a *** Shelter 12x12x Installed it at my farm on the east end of long island First storm we had, (wind gusts up to mph) the shell of the tent ripped and the bottom ropes broke The tent was ruined I called MDM and sent them pictures etc I spoke to them directly and MDM said it was in their warranty departments hands Well it is almost weeks and nothing backIncluding no reply to my emailsThe bottom line is these tents are sold as high end commercially used tents They are obviously not and when things don't go well MDM does nothing A lot of money for horrible service, no warranty, and a tent that I deem useless Hopefully this information will help *** and MDM going forward with future customers *** ***

The complaint against MDM Products is a complete lieThis customer emailed us that one of is zippers on his end panels tooth had broken and he wanted it replaced years after the products (shelter) was out of warrantyNot only did we reply back to his 1st email with in hours but
we responded back to all of his emails and all of his phone callsOur company opens at a.m and closes at p.m He called so many times that all of our sales staff stopped taking his phone number and name down because they were getting confused because he would keep switching sales peopleIf he wasn't happy with one persons answers he would then call back and ask for another persons and then start all over and go thru the story of his broken end panel. When a customer buys one of our shelters new the product comes with a two year warrantyHis shelter was purchased in When a customer calls in with a warranty issue we ask for proof of purchaseI personally ask him for a sales receipt or a credit card statement or a sales receipt from the freight carrier or anything stating he ordered the shelter from a dealer or a authorized retail outletHe couldn't come up with any information. I was willing to over look this information but now I have been informed the shelter is years old. We requested photographs showing the end panels so that I could see that it was our product and see how bad the damage was so that I could see if I could help him out by repairing the end panels zippersHe refuses to help us out in any way by sending over proof of purchase and any picturesI even explained he could use his cell phone to snap a picture and send it by text to help him outFriday after he called and called and called and email and emailed It was becoming so annoying I told the sales person to just have him send the end panel back so we can have a look at itUnfortunately for this customer we do have basic warranty requirements and there are managers and owners we have to report to and we cant just send out new end panels because he says he has a issue with his end panel
I can be reached anytime to discus this customers warranty and I will be more than happy to help out in anyway possible to make his experience go smoothlyCurrently we are waiting for the customer to remove his end panel and send it back to us and we will evaluated the damage and repair cost and he is responsible for the shipping both ways and any repair costsI forgot to mention that I told the person helping him to offer him a discounted price to replace the end panel at 50% off the price we sell them for online because he had an issue and his shelter was years out of warranty. He still wasn't happy with that information and insisted on calling over and over and emailing over and overWe had new software installed years ago and each time I would mention his sales receipt he would say you looked it up last timeYes we did look it up for him and a half years ago when we were on our old software and it was out of warranty then as well
Best Regards
*** ***

All of us here are aware of this situationWe explained to him that we are still out of stockWe explained to him that we will be sending him out two new end panels as soon as we receive them back in stock. We explained to him over the
phone that we have been out of stock and that's the only reason they haven't been set out yetOur factory was under construction and we have been waiting for almost all our sizes to replenish. This has been a situation we have no control over as far as the time. When he called in and said he wasn't happy this was our only option to help him. He can keep the two end panels he was shipped and use them The zippers are not sewn on backwards. The end panels he has now are just an older styleThe end panels he has now work perfectly fine. This happened because our warehouse guys weren't aware we had any older style end panels left in the warehouseNo one here was trying to send him any older style end panels or were we trying to get him to keep them. Were expecting the gray house style end panels to be back in stock mid AugustWhen he called in and told us about the issue we told him we would replace them and there would be no charge for shipping out another set or would he need to send back the end panels we sent him. We apologize for the delayIf he feels this isn't fair he's welcome to send back the end panels and we will issue him a refund for 100% of what he paid. My name is *** *** and I can be contacted at *** for that refund or if he would prefer my email address ***Unfortunately we don't have any shelters in the color gray that we could open to take new end panels out of to send to him or we would have done thatHe probably thinks we have no intentions in sending out the end panels to him because it's been so long. Thank you for the opportunity to explain the delay
Best Regards
*** ***

Bought 2 30x30 units. the stitching failed and Zippers failed in first month. Been emailed by Steve B[redacted] that they will ship me 4 replacement ends. Dragging out for 2 years and still they will not send them. Don the boss refuses to contact me and I have attempted to resolve this through Bill, Steve replacement. Keeps saying it is up to Don.
Dave S[redacted]

Waited 2 months for a new door and zipper failed again. I will not pay $30 again to get this door fixed. This company used cheap material and parts. Buyer beware. Go find a local metal shed dealer. This company doesn't care about the customer.

The complaint against MDM Products is a complete lie. This customer emailed us that one of is zippers on his end panels tooth had broken and he wanted it replaced 5 years after the products (shelter) was out of warranty. Not only did we reply back to his 1st email with in 24 hours...

but we responded back to all 7 of his emails and all 10 of his phone calls. Our company opens at 8 a.m and closes at 10 p.m He called so many times that all of our sales staff stopped taking his phone number and name down because they were getting confused because he would keep switching sales people. If he wasn't happy with one persons answers he would then call back and ask for another persons and then start all over and go thru the story of his broken end panel. When a customer buys one of our shelters new the product comes with a two year warranty. His shelter was purchased in 2005. When a customer calls in with a warranty issue we ask for proof of purchase. I personally ask him for a sales receipt or a credit card statement or a sales receipt from the freight carrier or anything stating he ordered the shelter from a dealer or a authorized retail outlet. He couldn't come up with any information. I was willing to over look this information but now I have been informed the shelter is 7 years old. We requested photographs showing the end panels so that I could see that it was our product and see how bad the damage was so that I could see if I could help him out by repairing the end panels zippers. He refuses to help us out in any way by sending over proof of purchase and any pictures. I even explained he could use his cell phone to snap a picture and send it by text to help him out. Friday after he called and called and called and email and emailed It was becoming so annoying I told the sales person to just have him send the end panel back so we can have a look at it. Unfortunately for this customer we do have basic warranty requirements and there are managers and owners we have to report to and we cant just send out new end panels because he says he has a issue with his end panel.
I can be reached anytime to discus this customers warranty and I will be more than happy to help out in anyway possible to make his experience go smoothly. Currently we are waiting for the customer to remove his end panel and send it back to us and we will evaluated the damage and repair cost and he is responsible for the shipping both ways and any repair costs. I forgot to mention that I told the person helping him to offer him a discounted price to replace the end panel at 50% off the price we sell them for online because he had an issue and his shelter was 5 years out of warranty. He still wasn't happy with that information and insisted on calling over and over and emailing over and over. We had new software installed 2 years ago and each time I would mention his sales receipt he would say you looked it up last time. Yes we did look it up for him 2 and a half years ago when we were on our old software and it was out of warranty then as well.
 
Best Regards
[redacted]

Review: I HAVE OWNED MY UNIT FOR 7 YEARS NOW . JUST ABOUT 2 YEARS AGO I HAD TO REPLACE A DOOR WHEN THE ZIPPED FAILED. I CONTACTED rINO AND AFTER GOING THROUGH HOW IT WAS INSTALLED , ETC I DID EVERYTHING CORRECT BY SECURNING THE FRAME TO THE WOOD DECKING THAT THE UNIT COVERS. NOW ONCE AGAIN THE ZIPPER FAILED AND THE SHELTER IS NO LONGER SECURE . I HAVE BEEN EMAILING AND TALKING WITH THEM SINCE 8/16/2014 AND TO DATE HAVE GOT NOTHING BUT THE RUN AROUND GOOD PRODUCT, POOR c/s .Desired Settlement: to be sent yet another door at no cost

Business

Response:

The complaint against MDM Products is a complete lie. This customer emailed us that one of is zippers on his end panels tooth had broken and he wanted it replaced 5 years after the products (shelter) was out of warranty. Not only did we reply back to his 1st email with in 24 hours but we responded back to all 7 of his emails and all 10 of his phone calls. Our company opens at 8 a.m and closes at 10 p.m He called so many times that all of our sales staff stopped taking his phone number and name down because they were getting confused because he would keep switching sales people. If he wasn't happy with one persons answers he would then call back and ask for another persons and then start all over and go thru the story of his broken end panel. When a customer buys one of our shelters new the product comes with a two year warranty. His shelter was purchased in 2005. When a customer calls in with a warranty issue we ask for proof of purchase. I personally ask him for a sales receipt or a credit card statement or a sales receipt from the freight carrier or anything stating he ordered the shelter from a dealer or a authorized retail outlet. He couldn't come up with any information. I was willing to over look this information but now I have been informed the shelter is 7 years old. We requested photographs showing the end panels so that I could see that it was our product and see how bad the damage was so that I could see if I could help him out by repairing the end panels zippers. He refuses to help us out in any way by sending over proof of purchase and any pictures. I even explained he could use his cell phone to snap a picture and send it by text to help him out. Friday after he called and called and called and email and emailed It was becoming so annoying I told the sales person to just have him send the end panel back so we can have a look at it. Unfortunately for this customer we do have basic warranty requirements and there are managers and owners we have to report to and we cant just send out new end panels because he says he has a issue with his end panel.

I can be reached anytime to discus this customers warranty and I will be more than happy to help out in anyway possible to make his experience go smoothly. Currently we are waiting for the customer to remove his end panel and send it back to us and we will evaluated the damage and repair cost and he is responsible for the shipping both ways and any repair costs. I forgot to mention that I told the person helping him to offer him a discounted price to replace the end panel at 50% off the price we sell them for online because he had an issue and his shelter was 5 years out of warranty. He still wasn't happy with that information and insisted on calling over and over and emailing over and over. We had new software installed 2 years ago and each time I would mention his sales receipt he would say you looked it up last time. Yes we did look it up for him 2 and a half years ago when we were on our old software and it was out of warranty then as well.

Best Regards

Review: In Sep 2012 I called and asked if their product, car storage bag, would protect my cars from mice. I was informed that there was a 2 year warrantee on mice getting in. I asked the girl how they could guarantee the mice would not get in. She said "The material is made of a composite that is a deterrent for mice". I purchased 2 in Sep 2012. As of today Nov 2013 I have a bunch of mice holes and mice have severely damaged my vehicles. I contacted [redacted] liner and they informed me that they are only guaranteed for defects on workmanship for 2 years. Not mice. She sort of laughed. The rude person told me too bad. Sorry and have a Nice day. She hung up on me. Do not buy this product.Desired Settlement: I want my $495.00 I spent refunded. This will not pay for the damage done to my vehicles. [redacted].

Business

Response:

To whom this may concern,

I sincerely apologize if [redacted] called into our place of business and wasn't happy with the way he was treated over the phone. I checked thru all of our customer service records and I don't show any warranties ever filed for any car covers. I'm concerned that [redacted] contacted the correct company. Listed below in the complaint he has down that he called [redacted] Liner. [redacted] Liner is located in the same town as we are in Milford Ct. No all affiliated with MDM Products or the MDM Products car Pocket. This happens to us and customers all the time so this customer wouldn't be the first. Our warranty policy for any warranty issues is we request that the customer sends in pictures of the situation they are trying to have covered under warranty along with proof of purchased that the product is even ours. I had a look in our system this morning when this complaint came thru and I don't show any car cover warranty claims in our system. We have 4 sale people that answer our phones from 8:00 a.m. until 10:00 p.m. Monday thru Sunday and all of our sales people are trained professionally regarding what to tell customers regarding how to go about filing a claim. All four of our sales staff have all been working here for at minimum of 5 to 10 years and management monitors what is said to our customers and we tell each and every customer to send in pictures along with your proof of purchase and after we see what has happened to the product we than determine weather or not the product is defective or if the problem is a weather related issue. Regarding mice eating thru the car cover. That is something I personally have never seen before and isn't something we have ever had to warranty. Most of our warranty claims with the car covers are people that leave them outside and the wind and snow ends up tearing the fabric and damaging the car cover. I recommend that [redacted] follows the steps we have in place and send over the pictures to my email address which is [redacted]. I will help out [redacted] with his car cover problem and see if its something we can cover under warranty. I recommend him sending in either pictures of the car cover were he has mice or send back the car cover. Is this product the car pocket indoor car cover or is it the out door car cover? This is why we request to see a sales receipt and also pictures sent over or even send the car cover in and we can see what happened or how it happened then we can determine if its repairable. After I receive the pictures and proof of purchase I will help [redacted] and determine if this is something we can help him get covered under warranty. Unfortunately not everyone is happy when they call in and realize they have to go thru all the steps of taking pictures or even having to send the product back for repair of the product showing what the problem is and then having to find the original sales receipt but once they get over that hump of getting everything over to us there's normally not to many situations we don't cover under warranty regardless how the damage happened to one of our products. If a potential customer calls up to buy one of our car pockets and asks us our recommendations about mice all of our sales staff tell customers the same thing. I look forward to reviewing [redacted]s pictures and helping him out. Thank you in advance for bring this to my attention. Once we receive everything from [redacted] we will handle his cliam like we would any other customers cliam that comes thru our company. But right now its very difucult to do anything when we don't even know if he contacted our company never yet sent in any warranty info along proof of purchase it came from our company. I will respond back to the Better Bussiness Bureu once everything has been received.

Best Reagrds

MDM Products

www.mdmshelters.com

Recently bought a [redacted] Shelter 12x12x30 Installed it at my farm on the east end of long island. First storm we had, (wind gusts up to 40 mph) the shell of the tent ripped and the bottom ropes broke. The tent was ruined. I called MDM and sent them pictures etc... I spoke to them directly and MDM said it was in their warranty departments hands. Well it is almost 4 weeks and nothing back. Including no reply to my emails. The bottom line is these tents are sold as high end commercially used tents. They are obviously not and when things don't go well MDM does nothing. A lot of money for horrible service, no warranty, and a tent that I deem useless. Hopefully this information will help [redacted] and MDM going forward with future customers. [redacted]

Waited 2 months for a new door and zipper failed again. I will not pay $30 again to get this door fixed. This company used cheap material and parts. Buyer beware. Go find a local metal shed dealer. This company doesn't care about the customer.

Bought 2 30x30 units. the stitching failed and Zippers failed in first month. Been emailed by Steve B[redacted] that they will ship me 4 replacement ends. Dragging out for 2 years and still they will not send them. Don the boss refuses to contact me and I have attempted to resolve this through Bill, Steve replacement. Keeps saying it is up to Don.
Dave S[redacted]

Review: Ordered from them 7 years ago and did not have a problem. Ordered a replacement cover (GRAY) and two doors (GRAY) from them several months ago and the doors are defective. The doors at each end have the zippers sewn on the wrong side which would require having the inner WHITE color showing.

Have sent them pictures of the issue, several emails and phone calls. They do not want to take responsibility and at one point said that the product was incorrectly installed which is untrue and verified from past use and photographic evidence.Desired Settlement: Simply want the proper ones sent as ordered! Gray doors mean that the doors should be mounted with the Gray color outside rather than the white color outside!!

Business

Response:

All of us here are aware of this situation. We explained to him that we are still out of stock. We explained to him that we will be sending him out two new end panels as soon as we receive them back in stock. We explained to him over the phone that we have been out of stock and that's the only reason they haven't been set out yet. Our factory was under construction and we have been waiting for almost all our sizes to replenish. This has been a situation we have no control over as far as the time. When he called in and said he wasn't happy this was our only option to help him. He can keep the two end panels he was shipped and use them. The zippers are not sewn on backwards. The end panels he has now are just an older style. The end panels he has now work perfectly fine. This happened because our warehouse guys weren't aware we had any older style end panels left in the warehouse. No one here was trying to send him any older style end panels or were we trying to get him to keep them. Were expecting the gray house style end panels to be back in stock mid August. When he called in and told us about the issue we told him we would replace them and there would be no charge for shipping out another set or would he need to send back the end panels we sent him. We apologize for the delay. If he feels this isn't fair he's welcome to send back the end panels and we will issue him a refund for 100% of what he paid. My name is [redacted] and I can be contacted at [redacted] for that refund or if he would prefer my email address [redacted]. Unfortunately we don't have any shelters in the color gray that we could open to take new end panels out of to send to him or we would have done that. He probably thinks we have no intentions in sending out the end panels to him because it's been so long. Thank you for the opportunity to explain the delay. Best Regards[redacted]