MdoughW

Order never received. MDoughW never responded to my emails about it.
Placed my order on 2/13/19 and triple checked that my address was correct. Their site said that the order will arrive within 3-5 days of it shipping. 8 days after they claim the order "shipped" and it was not delivered. My tracking number says it was but I am 100% positive it was not. I tried contacting MDoughW through email 3 times and got no response. They have no phone number on their site so I was not able to call them. I even direct messaged them and commented on their Instagram photos to please respond to me and still got no response. Overall I spent $34.81 on an order that I never received. Will have to take this up with my credit card company.

I have to start off by saying that I have personally never left a review about a company before but given the experience that I had with MDoughw, I felt compelled to leave this review. I would give zero stars if allowed. As seeing this advertised in a few places I decided to give them a try; I mean what girl doesn't love cookie dough! However, when I received the product it was less than mediocre. I definitely wasn't impressed but when I saw that they were doing a contest and giving out new products, I decided why not, I'll give them another try without actually having to spend my own money again. When no winner was announced (what a cheap ploy to get the company name out by offering a "contest") I contacted them asking if there was a winner and after months of no response (or winner), I made another statement on how I thought it was bad business to put a contest out to the public with no actual winner. Well, they responded to that! But the response I got was immensely unprofessional!! Not only did they block me from contacting them again, but I was told that I was ruining their business name and should essentially kick rocks and never buy from them again! I couldn't believe the level of low that this company gave as a response to the fact that THEY lied! Needless to say, not only do I not recommend the product, I definitely don't recommend their customer service or their attitudes! Wow! (By the way, still no winner)

Delivery took almost 3 weeks with minimal explanation. No effort made by customer service to resolve issue.
I placed an order on 7/23 with MdoughW for my sisters birthday. She was super excited since shes been wanting to try the product for a long time. I paid roughly 12 dollars for shipping which says 1 day for handling and 2-3 days for transit. I waited until the 27th since I had not received any shipping updates. She said they had run out of a flavor I ordered so they could either cancel the order or add a little something extra into the box and ship ASAP. I chose the latter. When I still didn't hear anything about shipping in the day following I emailed again. 3 days later I receive an email that they had an emergency at their shipping facility and would not be able to ship until later that week. I did not hear anything back that entire week about the product going out. Finally on August 9th .. SEVENTEEN DAYS after I placed my order it was shipping and it arrived on August 14th. I am EXTREMELY baffled by what they call customer service. There was absolutely no email that went out that a product was originally out of stock, there was no email that went out about shipping delays. I do not think I would have heard anything from their end if I did not reach out. There was no effort to make any sort of resolve.

On February 9th 2018 I reached out to their customer service via their email regarding a delivery issue. I was home when the package of cupcakes was delivered and when I went out to get it and opened it, the entire inside was covered in ants. I took pictures and sent them immediately. I have followed up with numerous emails (2/9, 2/13, 2/19, 3/12, 3/18, 3/30, 4/19) as well as three emails I sent directly from their "contact me" page. In that time I received one email asking for the images again, and one email stating they were working with USPS both sent in February. Since then, complete silence. I spent 85 dollars on this and have not been compensated or even contacted. I tried to comment multiple times on their Fb page for someone to please contact me and was deleted and then blocked from commenting. I have copies of all emails I have sent including time stamps etc.
Product_Or_Service: Cupckaes
Order_Number: Order #4633